Job Listings

Advance your career at Liberty Mutual Insurance – a Fortune 100 Company! The Company Liberty Mutual Investments (LMI) manages Liberty Mutual Insurance Group’s (LMIG) global financial assets across global and private domains to build capital and generate income. With over $90B billion in AUM and staffed with 300+ investment, finance and operations professionals located in Boston, MA, we offer the best of both worlds — the look and feel of a boutique investment firm and the reputation and financial strength of a global leader.   LMI has been on a transformation path to spur innovation, capitalize on deep expertise and scale its returns on long-term flexible capital through a “one firm, one portfolio, one team” mindset. Our operating model is built on three pillars: centralized portfolio construction, asset management and investment-enabling services. The teams are structured as Investment Business Units (IBUs) working in concert: Strategy & Asset Allocation, Risk Management, Global Fixed Income, Global Partnerships & Innovation, and Investment Enabling Services (IES). Our portfolio spans a broad spectrum of public and private asset classes, and we are committed to expanding our capabilities and our toolkit in furtherance of our mission.   The Position LMI is seeking an Associate to join the Investment Compliance team. The Investment Compliance Associate will act as the primary point of contact for all compliance program inquiries related to LMI’s Code of Ethics. In their role, this person will be responsible for employee training, disclosure review, policy manual review and oversee LMI’s compliance testing program.   Responsibilities - Administer Code of Ethics program oversight, by acting as the primary point of contact for employee disclosure review and questions related to personal trading, gifts & entertainment, outside business activity, and outside speaking engagements. - Conduct training on an ongoing basis to educate new hires and existing staff on LMI’s policies and procedures and assist with the development of new on-line targeted trainings for high-risk subjects. - Assist with the redesign of LMI’s monitoring and testing program and manage the program to ensure potential conflicts are resolved. - Facilitate the annual Compliance Policy Manual review process and stay abreast of regulatory changes that prompt off cycle reviews. - Assist with internal and external audits. - Collaborate with insurance risk & compliance counterparts to manage LMI’s Risk Assessment Process. - Partner across the business to provide compliance expertise on various implementations and projects. #LI-Hybrid

  The Liberty Mutual, Global Risk Solutions, Data Science Solutions is seeking an Analyst II/Assistant Director of Data Science within the Analytics Transformation team. The Analytics Transformation team is responsible for championing the future of Data Science, helping to incubate new ideas and encourage innovation with purpose across Global Risk Solutions, with a strong focus on leveraging Artificial Intelligence (AI) and Machine Learning (ML) to drive business value. The team is looking for a passionate individual who is full of curiosity, open to new ideas, and willing to fail fast and embrace a culture of experimentation. This individual will join our Agile team and play an essential role in building out in-house AI/ML capabilities and be involved in the end-to-end product cycle, from ideation to model development/deployment to field implementation.    This individual will need strong experinence building deep learning computer vision and NLP models as well as building end to end data science pipelines through MLOPS.   Responsibilities: - Buildout in-house AI/ML capabilities with other team members, including data scientists, IT developers, and business stakeholders - Research and develop computer vision, NLP, and other AI/ML models to improve operational efficiency, risk selection, claims response and pricing  - Collaborates with business partners to develop data science solutions that enable data-driven strategic decision-making - Utilizes data science techniques to manipulate structured and unstructured data sets, identify patterns in raw data, and develop models to optimize business solutions.  - Collaborate with other data science teams across the company to promote best practices and reproducible work  - Act as a mentor and help develop less experienced analysts or interns on the team Qualifications: - Bachelors w/ 5+ years, Masters w/ 4+ years, or Ph. D with 2+ years of relevant experience. - Advanced degree in quantitative field or actuarial credentials preferred. - Experience with predictive modeling and statistical software packages (e.g., Python/R) highly desired. - Proven ability to quickly grasp new concepts and technologies and adapt to changes and demands. - Expert skills in Excel, PowerPoint highly desired. - Ability to exchange ideas and convey complex information clearly and concisely, both verbally and in writing.  

As part of the GRS North America Workers’ Compensation Claims Product Strategy team, you will be a key contributor to achieving our organizational goals and priorities. In this highly dynamic position, you will act as both a strategist and project manager, collaborating with a broad spectrum of stakeholders to provide exceptional value by executing key bodies of work which improve efficiencies, create qualitative improvements, and manage our operational investments. - Leads and or supports the assessment, design, build, and implementation of best practices & initiatives of basic complexity under minimal supervision - Facilitates collaboration with internal/ external business stakeholders to improve and maintain solutions and provides specialized expertise and consultative support - Awareness and support of appropriate communication plans - Projects typically impact an operation within Workers’ Compensation Claims   Responsibilities - Project Management: scope, build, and execute on simple project plans with understanding of critical paths, milestones, and risks - Serves in a supporting capacity on most projects, may lead smaller efforts - Demonstrated ability to rapidly absorb and synthesize concepts at a foundational level - Demonstrates basic root cause problem solving skills and proactively engages in solution ideation - Synthesizes insights and feasibility of potential impacts and business value - Foundational use/understanding of analytics and data to form arguments, assess opportunities, measure impact, and recommend adjustments - Basic presentation skills, including but not limited to, formation of arguments, storytelling skills and executive presence - Works with Technology to ensure the development of all system and work processes are consistent with the Claims Quality Standards and Practices - Engages stakeholders through relationship management and strong influencing skills - Leads meetings with stakeholders, adapts message to audience, effectively addresses and follows-up on questions/concerns to approach

The Global Risk Solutions (GRS) Claims Strategic Planning and Enablement team supports various technology products and initiatives across the Claims organization. As a member of the SP&E team, the Product Owner III will work closely with operations and strategy teams to manage large, multi-year initiatives and technology products that enable GRS Claims to deliver on our mission and goals.   About the Role:   You will represent the voice of the customer and the organization through the delivery of business value that directly supports and advances GRS strategic goals. You will work closely with both business and technology stakeholders (including executive leadership) to define and prioritize features, ensuring alignment with customer needs and organizational goals. You will work to understand your customers` problems in detail and ensure the problems are clearly defined, prioritized and the applicable teams are focused on the most valuable work. The Product Owner III is responsible for communicating with stakeholders to ensure an aligned understanding of how the teams can provide the highest value to the customer through the lens of the portfolio. You will also collaborate with technology teams and architects across portfolios to develop a deep understanding of the technologies and systems they support.     Responsibilities: - Support the Claims Shared Service Organization through collaboration across GRS and GRSIT to coordinate product delivery that enables them to achieve goals/objectives. - Supports the process of Lean Portfolio Management by facilitating the discovery, analysis, business case creation, and MVP definition of assigned initiatives and/or “epics”. - Collaborates to create product vision and roadmap that aligns with strategic priorities of stakeholders. Contributes to the development of the portfolio vision. - With the team, collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity. - Sets priorities and actively participates in team quarterly planning. Collaborates with Senior Product Owners and other stakeholders to set priorities for portfolio quarterly planning. - Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.  - Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. - Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently. - Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short-term costs with desired outcomes. - Analyzes and reports on feasibility, cost of delay ramifications, customer impact, risks, or other aspects of planned or potential changes to the product. - Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external teams to ensure priorities are aligned across teams both within and outside the portfolio. - Collaboratively builds the product roadmaps, contributes to strategy inputs from stakeholders. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities. - Maintains a robust backlog of product features/capabilities that align with desired business outcomes and strategic direction - Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the team-determined capacity. - Leads customer-driven design and usability testing for the teams. Ensures a well-positioned product through market & industry analysis. - Interacts with external customers/partners to coordinate/negotiate technology delivery plans and support of externally facing products

The GRS Home Office Finance team is looking for a Senior Financial Analyst with strong financial knowledge and analytic skills. This role will have responsibilities related to monthly bookclose, external quarterly reporting and long-term strategic projects. A key focus will be helping to prepare and communicate financial results to senior management in a deadline focused, fast-paced environment. As part of GRS Home Office, this role will interact often with GRS reporting segments such as Liberty Specialty Markets, North America, Surety and GRS Reinsurance as well as cross functional teams such as IT/systems and actuarial.    Responsibilities: - Develops complex ad hoc and on-going financial reports and analytics that assist the business in making decisions. Investigates discrepancies and trends to identify business drivers of results. - Leads or actively participates in increasingly complex department projects and continuous improvement activities - May make recommendations for enhancements to financial systems and associated processes and participate in their implementation. - May review the analysis and reports developed by other teammates. - Continually assesses the business value and efficiency of the work performed, making suggestions for improvements, and collaborating with others in implementing them. - Fosters the development of teammates by sharing expertise and experience through collaboration and training.

Responsible for leading initiatives, projects and processes that will support talent strategies, business development and achievement of business goals. Responsible for consultation on and execution of talent programs, initiatives and projects for a variety of function(s), globally. Throughout this work, individuals will partner with varying levels of the organization including senior management level business leaders, Talent Advisors, practices areas, etc.   Responsibilities - Lead, consult and execute on talent-related projects, in partnership with Talent Advisors, local talent teams, and senior leaders across the organization. Facilitate discussions and/or communicate key talent related messages to business leaders. - Engage, influence and partner with stakeholders across Talent & Enterprise Services and the business, lead and/or participate in key talent and strategic business initiatives and projects identified to meet business needs. - Responsible for or involved in scoping projects, identifying key objectives/outcomes, developing project plans and executing on projects to achieve desired outcomes. Brings together all appropriate parties, establishes appropriate touchpoints with applicable stakeholders and effectively sets clear expectations about roles and responsibilities in order to execute work on time. Keeps stakeholders informed of progress, obstacles and challenges. - Responsible for consulting, project management, and execution of re-organizations in partnership with Talent Advisors, business leaders, Employee Relations, Employment Legal and Compensation on assigned re-organizations. This may include the execution of change management programs and initiatives. - Proactively present data driven insights and solutions to support project outcomes. - May execute on or serve as alead for cyclical Talent Management processes (e.g. Performance and Talent Review, Recognition Programs, etc). Responsibilities to include leadership, internal resourcing and execution strategy, and stakeholder management across practice areas, talent advisors, local talent teams and business leaders. - Participates in and leads continuous improvement efforts within and outside the team. Proactively makes recommendations and suggestions for process improvements and standard work to maximize efficiency.

Mobile Engineer (iOS)   We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance and protect what matters most.    We are looking for a Mobile App Engineer with iOS experience to join our fully scaled Agile team to develop cutting edge, innovative products.    What you may enjoy about this job:    The Direct Service Mobile Team is building new features in the personal insurance flagship applications, allowing people to quickly and seamlessly manage their insurance experience. We are looking for talented mobile app developers to join us in enhancing our customer facing mobile applications. These are high visibility products that are growing every day as customers are becoming more familiar with and comfortable using mobile to service their insurance products while on their device of choice.     By combining the latest architectures, tools and technologies we enable and empower you to learn about, discover and replace components as you grow within the team.     You will be able to work with the newest Mobile technologies including Swift. We put a lot of trust in our developers and enable them to work autonomously to stay on the forefront of emerging technologies.    What you’ll be doing: - Mobile application software development, design and prototyping. - Contributing your awesome programming skills to develop highly innovative, consumer-facing iOS apps. - Writing clean, maintainable code and performing peer code-reviews. - Partnering with web developers to create and maintain a robust framework to support the apps/web. - Partnering with UI/UX to build the interface with focus on usability features, creating compelling mobile device specific user interfaces and experiences. - Optimizing performance for the applications & web. - Remaining up to date on the latest industry trends in the mobile technologies. Basic Qualifications:   - Bachelor's Degree in a technical discipline, preferably Computer Science, Math, or Software Development. - Application development experience on iOS. - Knowledge of Computer Science fundamentals (problem solving, complexity analysis, object-oriented design, etc). - Proficiency with Swift. - Experience with React Native is a plus. Preferred Qualifications:  - A strong desire to improve the customer experience. - Enthusiasm and excitement to work on a team with great people! - Demonstrated ability to mentor other software developers to maintain architectural vision and quality standards. - Experience with the development of native mobile applications for iOS, as is fluency with Swift. Knowledge of Kotlin, Java, or JavaScript is a plus.

About Liberty Mutual:     We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.    About the Opportunity:  We are seeking a Senior Infrastructure Engineer to join the Infrastructure Configuration Portfolio team. The Sr. Infrastructure Engineer will support Configuration Platforms for on premise and cloud. This squad creates frameworks to deliver code to production safely, securely, with accountability. The squad is responsible for multiple configurations tools and processes, including modernizing & consolidating toolsets, reducing technical dept and promotion & use of Open Source technology where applicable.   In this role, you will collaborate with application software developers in a team as technical expert in coding, testing, and debugging new software or significant enhancements to existing software to achieve desired results and documents appropriate aspects of those deliverables. Analyzes complex technical system problems for large, complex systems.   Responsibilities - Provides Infrastructure solutions, operational support, and problem resolution for large systems. - Develops effective, defect free source code that meets business requirements and team standards. - Interacts with Software Product and Infrastructure teams to gather and define user stories. - Participates in solutioning and delivery of frameworks for configuration as code on premise and in cloud. - Performs Quality Assurance coding and design review defects or discrepancies in requirements identified and resolved with appropriate Product Owners and application Software Developers. - Monitors system performance and capacity reports changes in usage Depicts highly complex ideas, issues and designs to varied audiences. - Participates in site set-up, user training, hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures. - Develops test scripts. - Analyzes user stories for validity and feasibility - Plans work out appropriately, proactively escalates issues that may impact scope, schedule, budget. - May participate in Agile Ceremonies (demos, retros) - Mentor new developers and junior developers. Identify and recommend appropriate continuous improvement opportunities.  

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   The field property claims adjuster will be traveling to insured homes within the Baltimore, Maryland area.  In order to be successful within the role, candidates should live within this area or very close to.   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Under moderate supervision, manages, investigates and resolves vehicle damage claims. Handles cases which require special knowledge (such as Total Loss, Total Loss fatalities) at every severity level with a focus on moderate complexity Total Loss claims. Provides quality customer service to meet the needs of the insured, claimant, all internal and external customers. This position does require prior a minimum of one year auto claims adjusting experience including liability determination. This role is a hybrid set-up and candidates must reside within a 50 miles of one of our posted office locations. (Office locations listed at the bottom).  Responsibilities: - Manages, handles and resolves moderate complexity Total Loss claims. Evaluates liability, coverage and settles claims within prescribed procedures and authority. - Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary. - Responds to various written and telephone inquiries including status reports. - May ensure adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action. - Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items. - Negotiates settlements within prescribed authority and explains denials to policyholders and claimants. - Makes effective use of loss management techniques. - Negotiates settlements with claimants, attorneys. - Arranges for expert inspections involving third party or potential fraud actions as needed. - Updates files and provides comprehensive reports as required. - Identifies and recommends referral of potentially fraudulent claims to the SIU. Office locations hiring for this position: Plano, TX. Chandler, AZ. Lake Mary, FL. Orlando, FL. Liberty Lake, WA.  Westborough, MA.    Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

The Business Lines Rate and Profitability team is responsible for maintaining business lines products by implementing rating changes to support continued profitability and growth. We are looking to hire a product analyst to join our team whose job grade will be based on prior experience. In this role, you will own product changes for business lines products from initial scoping and scheduling through filing and implementation. You will lead meetings with business stakeholders, perform rate impact and dislocation analysis, and support continuous improvement projects as we strive develop best-in-class processes. Read on to learn about job responsibilities, qualifications, and benefits.   *Please note this is a grade range posting (G13 Analyst, G15 Sr Analyst) and level will be determined by the Hiring Manager based on experience.   In this role you will: - Conduct moderate complexity product analysis under minimal supervision. - Develop, maintain, and enhance rate modeling tools as part of a culture of continuous improvement. - Serve as subject matter expert for assigned line(s) of business, including rate revision tools, processes, and key priorities. - Query data to conduct ad hoc analysis of metrics. - Serve as point person for country wide initiatives and their implementation. - Provide recommendations to training and processes to manager/mentor - Perform analysis and provides recommendations to help support business decisions. - Provide thoughtful recommendations to state teams on pricing, strategy, etc. - Conduct in-depth research of competitor filings utilizing various sources. - Research may be at the state, competitor, or countrywide level. - Develop subject matter expertise on product pricing and strategy and makes clear recommendations to achieve desired results. - Contribute to the improvement and development of instructions and training materials. May begin creating and updating training materials. - Actively share job knowledge with less experienced analysts. - Lead job shadow discussions with less experienced analysts. - May be assigned to mentor a new hire, depending on experience.   The ideal candidate will have: - Bachelor's degree in business, economics, or other quantitative field - Minimum 4 years, typically 6 years or more relevant work experience - Proficient in Excel, SharePoint, PowerPoint, and data analysis software (e.g., SAS) - Must have strong planning, organization, analytical, decision-making and communication skills - Leadership experience and directly managing others beneficial - Deep knowledge of data sources, tools, and the business

As a member of Liberty Mutual Global Retail Markets (GRM) Finance, you will be responsible for driving analytic insight to our billing and payments function that processes over $29B worth of revenue annually. In this role, you will support GRM US Financial Operations by completing daily, weekly, and monthly operational reporting. Through a mix of technical and analytical skills, you will manage reports in the billing and payments space that provide insight and allow management to make strategic decisions on the business. You will also manage reports that support financial operations in completing their day-to-day work. This billing and payments work supports both Personal Lines (Liberty and Safeco) and Business Lines billing and payments functions. You will leverage primary data and financial analysis to both maintain and create new reports and dashboards. New reports will include reviewing and validating data elements against policy for accuracy. We strive to find efficiencies and process improvements and always move forward with a continuous improvement mindset.   This is a remote opportunity with compensation dependent on candidate’s geographic location, overall experience, and skill level.   Responsibilities: - Become a subject matter expert on Finance Operations in order to maintain existing reporting (daily, weekly, and monthly) and create new. - Tracks, analyzes and reports on metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. - Owns report development and modification for reports/dashboards considered of moderate complexity. - Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit. - Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. - Provides operational and consultative support through conducting financial operations analyses. - Analyzes information to identify trends, patterns, gaps and insights. - Collaborate with business partners to develop analytic solutions that enable data-driven strategic decision-making. - Retrieving, mining and analyzing high-volume, high-dimensionality data from various data sources including SAS. - Support billing & operations initiatives in strategy, planning, execution, and impact measuring. Provide support for projects of all sizes and complexity. - Maintain a high level of organizational and operational awareness; independently seek out opportunities to generate incremental business value. - Identify and synthesize primary finance operations data, such as billing and payments for analysis relevant to business research question. - Build relationships with stakeholders in diverse roles and maintain partnerships via regular communication. - Research and resolve complex issues and discrepancies and take corrective measures. - Respond to routine inquiries from managers, employees, and external customers/vendors. - Identify value added process improvement opportunities. - Support and lead new billing process design in support of new products, processes, and modernization.

We’re Hiring Immediately!   As a Sales Associate, you will work alongside with and support a Lead Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. *Up to $2,500 Sign On Bonus for new candidates that have an active Property & Casualty and/or Life License - $1,250 if you hold an active P&C License, $1,250 if you hold an active Life License. $2,500 sign on bonus if you hold both active P&C and Life Licenses! We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   Responsibilities: - Utilize consultative sales techniques to prospect and initiate new business sales. - Assists in the processing of new business, including contacting customers to finalize sales and service transactions. - Identifies cross selling opportunities for Lead Sales Agent. - Contributes to and executes a marketing plan with the Lead Sales Agent. - Identifies mass marketing prospects through existing book of business and community prospecting opportunities. - Meet monthly goals for new business sales. - Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities. - Coordinates activities with other departments to ensure quality customer service - Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.

The Senior Director, GRS Alignment for Global Risk Solutions (GRS) is responsible for strategically managing and executing the portfolio of GRS executive leadership team agenda and GRS and Liberty initiatives, governance processes, operating committees and projects. The CoS is a proven transformational leader and high performance culture carrier.   This role reports directly to the GRS Head of Transformation Execution in the Office of Operations and is a highly visible role requiring effective problem solving, coordination, and connectivity across the organization.  The ideal candidate has broad strategic thinking and strong execution capabilities, the ability to effectively influence and be connected across the organization, experience working with diverse and global teams, and strong financial and business acumen. Summary of Key Functions / Responsibilities: - Manage, set, and coordinate the engagement mechanisms and agenda (e.g., cadences, governance, leadership offsites and meetings) for the GRS leadership team (LT) - Lead and execute the Senior Leadership team (120 leaders) engagement strategy, including two annual leadership forums focusing on fostering GRS’ ability to win with purpose together - Facilitate executive engagement “roadshows” with GRS leaders and teams (e.g., virtual or in-person office visits, leader webcasts, townhalls, employee engagement events) - Facilitate strategic conversations between the GRS President, GRS LT, and the LMG Operating Committee to report on key strategic initiatives for GRS and Liberty - Institute and drive annual routines and standards for GRS LT deliverables and OKRs - Support the development of executive presentations for the GRS LT – this includes structuring, storyboarding, and working across the organization; ensuring the broader connection and consistency across the organization; and developing supporting materials needed to effectively communicate key messages - Collaborate with the GRS Chief Operating Officer and GRS President, acting as both a thought partner and sounding board in making impactful decisions - Lead additional ad hoc activities to increase the GRS President’s efficiency and effectiveness - Partner with Liberty’s Communication team and Sr Executive Assistant to the President on internal and external engagements, presentations, and events - Drive problem resolution and deal with day-to-day issues to optimize team performance and remove barriers, enabling the President & COO to focus on companywide strategic initiatives - Continually look for opportunities to improve GRS’ ELT processes, routines and cadences, to support better collaboration, communication, alignment, and decision making

At Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. By fully embracing agile principles within a Fortune 100 company, our team members enjoy startup-style ownership of their aligned products with the resources, opportunities, and impact of a global company.   The Distribution Technology Book Transfer team, part of Global Retail Markets (GRM) organization, is looking for a Senior Software Engineer to bring their passion and skill for software, architecture, and engineering practices to develop customer-centric products from idea to production with an empowered agile team. This role directly supports the GRM US strategic objective of being #1 in the independent agent channel. Specifically, this team builds and supports internal-facing applications that provide a suite of capabilities which enable “book transfers” -- the ability for independent agents to transfer books of business from other insurance carriers to Liberty Mutual / Safeco. Book transfers drive millions of dollars in new business growth each year and are a critical part of our current and future success.   Why should you join our team? - We are focused on leveraging modern technology to deliver value, increase our return on investment, and reduce our total cost of ownership - We deploy to production frequently and enjoy iterating on rapid user feedback - Our market segment is continuing to expand which drives demand for more features - We continually strive to improve both our technical capabilities and culture to be the BEST place to work - You will help shape the future of our team’s capabilities and technical solutions   If this role sounds like it could be a good fit, we’d love to hear from you.    

Job Description – Senior Cybersecurity Engineer – (Cybersecurity Detection & Response Engineer)   Job Summary: The Sr. Cybersecurity Engineer role (Cybersecurity Detection and Response Engineer) is an experienced role within the Liberty Mutual’s Cybersecurity Operations Center and will work within an agile team to develop proactive methods to detect, protect, and respond to cyber threats. This role will work cross functionally across many security teams within the Cybersecurity Operations Center and will report directly to the Director of the Cybersecurity Operations Center.   Job Responsibilities: - Participates as a member of an agile team - Performs research on new methods for detecting malicious or suspicious cyber behavior - Develops new methods for detecting cyber threats through monitoring security controls and technology. - Develops and deploys event correlation and risk-based methods for building detections - Develops and deploys detections in behavioral analytics platforms - Works within Agile software development environment supporting a SIEM & Security Orchestration and Automation platform (SOAR) - Develops automation response and remediation playbooks within a SOAR technology - Performs analysis to ensure quality, integrity, and fidelity of use cases, rules, and analytics for effectiveness - Supports Incident Response teams as needed to collect artifacts for audit and internal investigations. - Develops and deploys to popular cloud platforms - Leverages APIs to perform integration of systems where possible - Utilizes industry standards and frameworks such as NIST Standards, MITRE ATT&CK & Defend Framework, and the Cyber threat Kill Chain. - Collaborates with various teams to understand cyber detection requirements - Uses a customer centric approach to building detections and response

Job Description – Principal Cybersecurity Engineer – (Cybersecurity Detection & Response Engineer)   Job Summary: The Principal Cybersecurity Engineer role (Cybersecurity Detection and Response Engineer) is an experienced role within the Liberty Mutual’s Cybersecurity Operations Center and will work within an agile team to develop proactive methods to detect, protect, and respond to cyber threats. This role will work cross functionally across many security teams within the Cybersecurity Operations Center and will report directly to the Director of the Cybersecurity Operations Center.   Job Responsibilities: - Acts as a senior member of an agile team - Performs coaching and mentoring for junior engineers - Performs research on new methods for detecting malicious or suspicious cyber behavior - Develops new methods for detecting cyber threats through monitoring security controls and technology. - Manages, develops, and deploys event correlation and risk-based methods for building detections - Manages, develops, and deploys detections in behavioral analytics platforms - Works within Agile software development environment supporting a SIEM & Security Orchestration and Automation platform (SOAR) - Develops automation response and remediation playbooks within a SOAR technology - Performs analysis to ensure quality, integrity, and fidelity of use cases, rules, and analytics for effectiveness - Supports Incident Response teams as needed to collect artifacts for audit and internal investigations. - Manages, develops, and deploys to popular cloud platforms - Leverages APIs to perform integration of systems where possible - Utilizes industry standards and frameworks such as NIST Standards, MITRE ATT&CK & Defend Framework, and the Cyber threat Kill Chain. - Collaborates with various teams to understand cyber detection requirements - Uses a customer centric approach to building detections and response

Provides guidance and solutions to the claims organization that improves the Quality Improvement (QI) process and creates a competitive advantage. Applies knowledge of sophisticated analytics techniques to manipulate large structured and unstructured data sets to generate insights to inform business decisions. Acts as a change champion to define and build for the future with a focus on achieving a balance between loss, expense, employee, and customer needs. At this level, has accountability and ownership over the QI data for all of U.S. Claims Global Retail Markets. Can identify and execute on opportunities within their process (data ingestion from our vendor partner). Understands how those workflows interact across the larger claims system but may require guidance to identify opportunities across teams to improve the claims process.   Responsibilities:   Provides advanced operational and consultative support to conduct more complex business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.),,Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works under limited direction from manager on more complex tasks.   Fully owns the end to end process of QI data flow: the input of samples to our vendor partner, maintenance of what we receive from our vendor, and the overall consumption (and availability) of our QI data. Partners effectively with our Data Office to problem solve around any ingestion opportunities (how data flow from our vendor into Denodo). Works with end to end process and process step owners to support and/or execute specific low/moderate complexity tasks or workstreams.   At least 50% of time is spent on a combination of the following responsibilities: - Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics. Often uses data visualization tools to further business insights. - Builds the business case for making a change to current practices, programs or procedures. - Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. - Owns report development for reports/dashboards considered complex in nature. - Provides guidance to less experienced staff.

We’re Hiring Immediately!   As a Sales Associate, you will work alongside with and support a Lead Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. *Up to $2,500 Sign On Bonus for new candidates that have an active Property & Casualty and/or Life License - $1,250 if you hold an active P&C License, $1,250 if you hold an active Life License. $2,500 sign on bonus if you hold both active P&C and Life Licenses! We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   Responsibilities: - Utilize consultative sales techniques to prospect and initiate new business sales. - Assists in the processing of new business, including contacting customers to finalize sales and service transactions. - Identifies cross selling opportunities for Lead Sales Agent. - Contributes to and executes a marketing plan with the Lead Sales Agent. - Identifies mass marketing prospects through existing book of business and community prospecting opportunities. - Meet monthly goals for new business sales. - Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities. - Coordinates activities with other departments to ensure quality customer service - Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.

Do you have the skills—and drive—to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a software engineer at Liberty Mutual, you’ll apply your talents in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company.   Responsibilities: - Collaborative partner: Working side-by-side with business colleagues and interacting with customers, you’ll address their technical challenges and ensure quality through collaborative, test- and behavior-driven development - Problem solver: Complex problems often require innovative, creative approaches—and you’ll work to come up with outside-the-box solutions to solve them. - Customer-centric developer: You understand who we’re here to serve and the products you develop will keep the end-user front and center. - Forward thinker: Simply fixing the problem isn’t enough; using your proactive mindset and initiative, you’ll continually look for ways to improve performance, quality and efficiency.

This position plays a significant role in assisting Senior Executives with risk management, achievement of strategic objectives and fulfilling the Company’s promise to its policyholders. As a trusted advisor, the System Development Audit Engagement Lead builds and cultivates effective business relationships while providing independent value-added audit and advisory services.   The Global Internal Audit System Development Review (SDR) squad is responsible for reviewing system implementation and change initiatives across the organization. The SDR Audit Engagement Lead proficiently leads project teams that partner with the agile squads as they are doing their work, before deployments. This hybrid IT and Operational audit role leads teams that participate in pivotal agile events (e.g., Sprint Planning, User Story Refinement, Demos, Quarterly Program Increment Planning) during each review. While adapting to each flavor of agile (SAFe, Scrum, Kanban), the SDR Audit Engagement Lead is tasked with leading teams that build relationships with Product Owners and Scrum Masters. Our goal is to provide value-add service by helping improve quality, address technology and business process related risks, and enhance the overall control structure of each initiative reviewed.   Individuals in the SDR Audit Engagement Lead role demonstrate the ability to independently plan and lead the most complex system development engagements and independently apply the department’s audit methodology. They lead teams through all phases of assigned System Development Reviews from planning to reporting.     Responsibilities: - Leads teams that perform thorough risk analysis, control identification and SDR review program development. Independently concludes on the effectiveness of controls and control gaps based on the results of testing. Demonstrates the ability to multi-task, by leading multiple SDR engagements concurrently - Plans and leads assigned SDR staff through risk analysis, control identification, and audit program development. Independently concludes on the effectiveness of controls through the review of work completed by others.  Has a proficient understanding of project management skills ensuring assigned audits meet department expectations.  - Maintains a proficient technical knowledge of evolving agile methodologies and processes. Interprets the associated risks, develops testing approach, and proposes solutions. Independently plans future engagements, including communicating effectively with Liberty Management. Proficiently leads staff through risk analysis, control identification, and audit program development. Leads scrutiny of areas under review and identifies/proposes engagement scope adjustments as needed. - Maintains technical expertise and demonstrates a strong understanding of the department’s audit methodology, insurance industry concepts, Cyber Security, and Agile Development Practices.   - Demonstrates proficient coaching skills. Provides ongoing training, development and motivation. Reviews the teams completed work and conducts check-ins and annual performance reviews. Participates in the hiring, salary, and staff assessment processes. - Leads continuous improvement (CI) efforts. Leads complex root cause problem solving efforts and participates on department-wide CI efforts. - Effectively communicates SDR engagement recommendations in both technical and non-technical terms to Operational and IT management. Makes sound recommendations for engagement finding rankings and effectively supports conclusions during discussions with audit clients. - Through understanding of changes in Agile development practices and regulatory requirements to understand their impact to Auditing and Liberty. (e.g. Scrum, SaFE, Kanban, GDPR, NY DFS, CCPA) Proposes audit approach updates based on these changes. - Takes a leading role in facilitating the training and development of less experienced team members. May design and teach formal trainings on audit methodology, SBU products and systems.

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

We’re Hiring Immediately!   As a Sales Associate, you will work alongside with and support a Lead Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. *Up to $2,500 Sign On Bonus for new candidates that have an active Property & Casualty and/or Life License - $1,250 if you hold an active P&C License, $1,250 if you hold an active Life License. $2,500 sign on bonus if you hold both active P&C and Life Licenses! We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   Responsibilities: - Utilize consultative sales techniques to prospect and initiate new business sales. - Assists in the processing of new business, including contacting customers to finalize sales and service transactions. - Identifies cross selling opportunities for Lead Sales Agent. - Contributes to and executes a marketing plan with the Lead Sales Agent. - Identifies mass marketing prospects through existing book of business and community prospecting opportunities. - Meet monthly goals for new business sales. - Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities. - Coordinates activities with other departments to ensure quality customer service - Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.

The Liberty Mutual Global Retail Markets (GRM) US Data Analytics and Engineering (DAE) team is seeking a passionate data practitioner and leader as Director, Customer, Marketing, Digital and Service Engineering. This leader has deep experience in leading data engineering teams to build data solutions to enable holistic and effective Customer, Marketing, Digital and Service analytics, data lake, data warehouse, data science/advanced analytics and cloud technologies. You will be central to the implementation of several GRM US strategic initiatives which will provide data insights  through reporting, analytics, data science and frontline applications. This role reports to the Senior Director GRM US Business Data Solutions Engineering (BDSE) as part of the Global DAE (Data Analytics Engineering team.    About the role:   - Build a strong partnership with the Product Owners (PO) and leadership for Customer, Marketing, Digital and Service business functional domains. - Partner closely with Enterprise Architecture and Data Strategy and Design teams on data solutions ensuring consistent use of design standards and patterns and on the data transformation initiative to re-design existing data warehouse and lake ecosystems. - Lead the application teams, PO’s and DAE/BDSE to define and implement business and IT vision and roadmap for customer MDM, campaign management, customer analytics, and many other Customer 360 related data solutions - Build and direct a team of managers, scrum masters, engineers, and technologists to work in a fun environment and culture while driving high standards of achievement as “one data team.” - Partner with DAE Portfolio leadership to drive team to mature and scale agile, provide consistent metrics and efficient processes. - Lead your team in building data solutions which span all data platforms – Data Lake (relational, NoSQL), data warehouse/lakehouse (Snowflake and new technologies) and data tools (Data Visualization, Data Catalog, Data Virtualization and Advanced Analytics/Data Science). - Build collaborative relationships with IT technology peers in all GRM US business domains; Customer, Marketing, Digital, Service Sales/Distribution and Claims Direct OLTP and frontline systems to ensure solutions align and are factored-into agile planning process. - Devise talent strategy for the team – identify resource gaps or inefficiencies, build hiring plan, recommend promotions and manage performance for consistency with the needs and vision of the department. - Define individual performance objectives and development plans and ensure alignment with project and department objectives. - Initiate and foster business partnerships with current and potential clients, vendors, IT executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balances individual client needs with business priorities assuring alignment with the business strategies and objectives. - Establish financial plan for department and manage to plan; ensures project financial plans are met by managers in department. Jointly establishes financial targets with business partners. - Develop and maintain a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations.

We’re Hiring Immediately!   As a Sales Associate, you will work alongside with and support a Lead Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. *Up to $2,500 Sign On Bonus for new candidates that have an active Property & Casualty and/or Life License - $1,250 if you hold an active P&C License, $1,250 if you hold an active Life License. $2,500 sign on bonus if you hold both active P&C and Life Licenses! We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   Responsibilities: - Utilize consultative sales techniques to prospect and initiate new business sales. - Assists in the processing of new business, including contacting customers to finalize sales and service transactions. - Identifies cross selling opportunities for Lead Sales Agent. - Contributes to and executes a marketing plan with the Lead Sales Agent. - Identifies mass marketing prospects through existing book of business and community prospecting opportunities. - Meet monthly goals for new business sales. - Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities. - Coordinates activities with other departments to ensure quality customer service - Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.

This position can be a 100% remote   Product Designer – UX Product Design Team   Come join the new Experience organization within GRM U.S!   Experience is here to lead the GRM U.S. Digital-First mandate and rally the organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, agents and prospects. We will make digital our competitive advantage, keeping prices low for customers, reinvesting in market-leading growth, and becoming an admired, first-quoted carrier. We will provide the best digital quoting experience in the industry and make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.   We’re looking for a Product Designer to work in one of important lines of business, claims. Under general direction, you will create user-centered design solutions for the customer experience that feature ease of use, employ best-in-class interaction design, and optimize the user experience. You'll experience a degree of autonomy you don't often see elsewhere. In this role you will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.     About the Role:   Right now are looking for a Product Designer who, under general direction, will create user-centered design solutions for the customer  experience that feature ease of use, employ best-in-class interaction design, and optimize the user experience. In this role you will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.   You could be a great fit for this role if you are:   - A Visual Craftsman: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand standards are appropriately integrated into all final designs to deliver a consistent experience. - An Experience Innovator:You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes. - A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions. - A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work.

As a Desk Auto Damage Appraiser, you will be responsible for completing quality appraisals of damaged vehicles to restore these vehicles to their pre-damage condition. You will be handling moderate complexity claims within assigned authority limits consistent with company policy and legal requirements.  This role entails making total loss opinions, auto repair shop and independent adjuster appraisal re-inspections, supplemental appraisals, and rental management.  As an Inside Auto Damage Appraiser, you will provide a best-in-class level service to our internal and external customers. This is a remote position with the ability to work from home. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   Responsibilities: - Utilizing multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.  Submits appraisals to claims personnel or issues payments to policyholders and/or claimants.  - Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to an accident. - Completes auto repair facility and independent re-inspections, supplements as warranted to verify damage or confirm repairs are completed. - May be assigned to a segmented team to focus on total losses, rental management, initial or supplemental estimates. - Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants and policyholders.  - Evaluates claims for potential fraud or subrogation.  - May be called upon for catastrophe duty - All other duties as assigned.

We’re Hiring Immediately!   As a Sales Associate, you will work alongside with and support a Lead Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. *Up to $2,500 Sign On Bonus for new candidates that have an active Property & Casualty and/or Life License - $1,250 if you hold an active P&C License, $1,250 if you hold an active Life License. $2,500 sign on bonus if you hold both active P&C and Life Licenses! We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   Responsibilities: - Utilize consultative sales techniques to prospect and initiate new business sales. - Assists in the processing of new business, including contacting customers to finalize sales and service transactions. - Identifies cross selling opportunities for Lead Sales Agent. - Contributes to and executes a marketing plan with the Lead Sales Agent. - Identifies mass marketing prospects through existing book of business and community prospecting opportunities. - Meet monthly goals for new business sales. - Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities. - Coordinates activities with other departments to ensure quality customer service - Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.

This position can be fully remote   The Global Risk Solutions (GRS) User Experience team strives to increase adoption and improve ease of use of our products to delight our customers by building a deep understanding of users' behaviors, needs and goals.   As a leader in the organization, the primary objectives are to collaborate with business and tech leadership on the definition of business vision, objectives, transformation plans, and opportunities for competitive advantage and develop and drive underwriting experience strategy to ensure we build products that provide measurable value, features ease of use, employ best-in-class interaction design, and optimize the user experience.   If you’re an innovative UX strategist who wants to develop and implement experience strategies for complex businesses and customer processes, this opportunity may be the perfect fit for you. Responsibilities Partners with tech and business leadership to develop and evolve target-state experience roadmaps. Discover global underwriting demands, features, capabilities and evaluate replacement of legacy tools. Validates underwriting and policy needs that drive value through discovery and conceptual design. Plans and oversees design tasks, design resourcing and guidance towards quality solutions, and promoting design consistency across platforms. Independently creates user experience and visual design solutions for the most complex cross functional work streams based on business objectives and user research. Proactively identifies the need for and initiates new, complex multi-step user flows that impact multiple functions using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes). Defines UX and brand standards in the execution of visual, interaction and motion design. Approves new standards as needed and acts as a thought leader for evolving pattern library. Independently leads the objective-setting and discovery process, including user persona development and interpreting user goals. Collaborates with the Research Team to design and execute a variety of user research activities. Builds commitment to project, negotiates compromises and resolves conflicts. Synthesizes and broadly communicates results of user research, concept testing, usability testing and quantitative analysis to make highly complex and technical design recommendations with broad impact. Acts as an advocate for the end user across multiple cross-functional teams. Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions. Offers guidance and provides constructive feedback to other team members. Helps team members develop, strengthen and align their ideas with business and customer goals. Promotes environment of continuous improvement by introducing new practices and influencing team members to try new methods.

Come lead Liberty Mutual’s award-winning, in-house creative agency, Copper Giants! Currently, about 80% of all consumer-facing marketing is done in-house. We’ve created something special inside this Fortune 100 company: a best-in-class, non-traditional in-house creative agency. You’ll have the benefit of working inside a brand combined with the expertise, experience, and outlook of a top-tier outside agency. We believe creativity is a business advantage and we’re looking for a leader who has passion for building teams, running and scaling an efficient agency operation, and creating award-winning work that drives results. See some of our work: @CopperGiants on Instagram.   Summary of Role:   Reporting directly to the Chief Marketing Officer of Liberty Mutual, you will take this in-house agency to the next level. You will lead a growing team of marketing and advertising professionals with experience at the top agencies in the country who have worked on some of the best brands in the world. You will support a variety of marketing efforts for Liberty Mutual including TV, OLV, Radio, Social, Direct Mail, and Email. You will motivate and inspire the agency team and the broader Marketing department as a critical member of the leadership team. You will build the reputation of the Copper Giants agency and Liberty Mutual Marketing department and attract and retain the best talent in the industry. You will partner effectively with teams across Marketing, Research and Insights, Media, and Analytics to ensure work is effective at driving business results. You will ruthlessly prioritize to identify operational efficiencies, continuous improvement, increased productivity, FTE planning, and communication workflow management within the agency. You will continue to expand the Copper Giants external offering with project based work for non-Liberty clients.   Responsibilities:   - Assess the trajectory of the agency and ensure it is in line with the company's business objectives and goals. - Work with marketing and agency leadership to plan and implement a short-, mid- and long-term strategy based on clear performance and growth goals. - Responsible for the complete operation of the agency ensuring it operates efficiently and delivers strong business results. - Oversee annual SOW, contractor and agency production budgets, marketing tech stack, staff and manage direct reports for each discipline within the agency including creative, operations, project management, production, and design. - Instill thought leadership for the agency, department, and overall organization, including representing and acting as the face of the agency when dealing with industry and local community. - Identify and roadmap future state of team through annual and quarterly planning with an eye to best-in-class operational opportunities. - Ability to attract, develop and retain diverse top talent.

Please note: Salary and level based on experience and location.   Liberty Mutual Surety™ is currently recruiting for a Surety Underwriter to join our Core Commercial team in Chicago, IL.   As a Surety Underwriter you will market, underwrite, and service independent agents, brokers, and commercial surety accounts within an assigned territory. Using your excellent rapport building skills, you will build and maintain positive relationships and will market to your territory focusing on relationship building rather than transactional sales.   You will also use your business and financial acumen to perform primary credit underwriting and financial/risk analysis, provide recommendations, and make decisions on new and existing accounts. This is an excellent opportunity for an experienced and self-motivated surety professional looking to grow their career with a top surety company that focuses on its employees and customers first.   Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest global Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service.  Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.    Responsibilities:  - Meets with agents and brokers from assigned customer base/territory to solicit business/submissions via marketing efforts and educate agency representative(s) on Liberty Mutual Surety policies, procedures, appetite, and requirements.   Act in a consultative capacity and discuss/review agency accounts and performance. - Underwrites new and existing account submissions utilizing underwriting authority granted by Chief Underwriting Officer.  May handle most complex accounts based on level of role.  Makes thorough evaluations and assessments of a customer’s financial, technical, organizational, and management capacities, experience, desired objectives as well as a subjective judgment of character, normally based upon data/insights.  In many cases, will meet with client to facilitate above assessments. - Performs analytical evaluations of financial statements on both a static and trend basis. Determines the present and historical financial position of the account and monitors financial position of risk through analysis of quarterly statements and work in progress data as appropriate  - Develop/maintain strong relationships with agents/brokers and oversee a book of Commercial Surety business within defined territory. Meets production, marketing, and profitability goals as set by manager and assist in developing marketing plan. - Stay abreast of Liberty Mutual Surety product lines and identify cross-selling opportunities with agent, engaging/referring appropriate parties as necessary. - Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures. - Monitor an existing book of business from an underwriting standpoint.  Continuously evaluates the qualitative characteristics of the business (new and existing) as assigned. Examples include utilization of self-audit programs, financial ratio analysis report.  Makes recommendations to Manager for proper lines of authority to be submitted to Home Office.  Monitors and controls utilization of such lines to ensure compliance with guidelines. - May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses.  Coordinate and surface issues to more Home Office staff and Bond Managers - Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. - In connection with credit recommendations which tend to fall outside of normal underwriting standards, applies sound reason and business logic to reach decision as authorized.  Effectively documents such logic in file and communicates to more senior Home Office and Field underwriting staff, as necessary. - Provide direction for topics to be addressed in meetings with agents, customers and others, as necessary. - Prepare and implement instructions for administering workflows and accounting/billing issues to service unique situations. - May mentor more junior staff based on level. - Performs special projects and other duties as assigned.

Note: This is a Boston based opportunity with a flexible hybrid schedule that will require occasional on-site attendance. In addition, this role includes domestic travel and occasional international travel to manage events and projects.   Summary:   Produces live and virtual events and meeting technology related projects for both our internal and external facing audiences. Works regularly with senior managers and SBU stakeholders managing projects to successful conclusion including, design, production budgets, research, and contract negotiations. Production responsibilities include managing various outside vendors, production houses, and freelance crews to manage production timelines, quality issues and budgets while delivering executional excellence. Management of event related photography, video library, and digital media asset storage.   Responsibilities:  - Works with clients to determine objectives and needs. - Advises clients on the feasibility and cost effectiveness of projects. - Coordinates the planning and execution of all media support. This includes planning, preparation, design, development, production of content and presentation materials. - Provides media support including presentation operation and editing to home office executive meeting areas and on site at events. - Provides photography support for meetings and events and executive portraits by sourcing and managing freelance photographers. Manages photography assets and other related digital assets for long term storage. - Produces in house video productions for internal and external audiences both live and through virtual platforms. - Often functions in a supervisory/team leader role for support team to assure project timelines and brand quality guidelines are adhered to. Lead and direct production crews and talent to achieve performances consistent with program objectives. - Includes domestic travel and occasional international travel to manage events and projects.

National Insurance Actuarial is looking for an Actuarial Analyst responsible for producing high quality Reserving analyses in support of our General Liability business. This position will also develop prospective loss ratios to support the financial plan for General Liability. Effective communication of all assumptions, methods, trends and risk throughout the organization is also critical for this role.   As such, the successful candidate will possess strong analytical and communication skills, as well as a demonstrated ability to execute thoroughly in a collaborative environment.   Responsibilities: - Develop detailed reserve estimates for the Commercial General Liability in a timely manner - Present selections quarterly to senior management throughout Actuarial & Finance - Recognize internal and external changes that influence unpaid loss estimates, and incorporate into analyses - Effectively document assumptions and highlight ranges and sources of risk - Build strong relationships and collaborate closely with Claims, Finance, and Information Management. - Prepare analyses to support the financial plan for GL - Assist in various internal and external reporting requirements - Build and implement process improvement initiatives in collaboration with other line of business teams and cross-functional stakeholders  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

***Position is hybrid/remote, however you must be located within a reasonable driving distance of Indianapolis, IN*** Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth? As a member of the Inside Property Fast Path Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. This position is open due to internal mobility. “Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory.”   In this role, you will: - Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims. - Write appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Work with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim. - May be called upon for catastrophe duty.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   The field property claims adjuster will be traveling to insured homes within the Philadelphia, PA area. In order to be successful within the role, candidates should live within this area or very close to.   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Do you have the skills—and drive—to join a tech team that’s working to accelerate innovation and the adoption of robotic process automation? As a principal software engineer at Liberty Mutual, you’ll consult on highly complex cross-organizational initiatives and lead the definition and implementation of engineering best practices so that we can improve the employee experience by delivering a cohesive robotic automation program while working in an agile environment.   The Intelligent Automation team in Service Management and Delivery, part of the Global Digital Services (GDS) organization, is looking for a Principal Software Engineer with RPA skills to bring their passion and expertise for software, robotic process automation, and engineering practices to the design, development, and maintenance of process automations.   This role directly supports aspirations in LM Technology of optimizing our existing technology stacks and modernizing knowledge management favoring re-use.   In this role, you'll be a part of an agile delivery team focused on building and maintaining process automations and delivering new platform capabilities enabling the business to work efficiently and accelerating speed to market. Additionally, you'll engage with the entire RPA Developer community providing technical leadership and expertise to better guide engineering practices. The team works with a range of RPA technologies such as UiPath and BluePrism and is also responsible for the monitoring, production support, and maintenance activities of these platforms and automations they deliver.   If this role sounds like it could be a good fit for you, we encourage you to apply - we’d love to hear from you.   Your role and responsibilities: - Collaborate with the product owner and management on the prioritization of business-critical requests - Work in an agile environment with business stakeholders, product owner, solutions engineer and other team members to define and review stories and execute on them using excellent engineering practices - Provide subject matter expertise to the Enterprise, all markets, on industry best practices (e.g., automations and development) - Lead and perform hands-on development for GDS RPA automation migration efforts - Collaborate with market teams to provide guidance on migration initiatives with the potential to directly execute on them - Improve and optimize existing automations aligning to Center of Excellence standards - Provide direct production support for automations that fail - Accelerate adoption of RPA through engineering demos and hands-on-training/workshops

Under general supervision and established practices, responsible for the investigation, evaluation, and disposition of Complex Workers Compensation cases of moderate to high exposure. Has developed a solid understanding of Workers Compensation claims handling techniques, generally as a result of progressing through the Case Manager job family.   The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.  Must reside within the state of CA.   GRS North America Claims is excited to announce our go forward strategy to provide employees with the flexibility to include an option to work from home full-time.  Candidates who are selected for this position will be trained remotely and should be available as needed to travel based on business needs.   Responsibilities Investigates claims to determine whether coverage is provided, establish compensability and verify exposure. Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management on cases which exceed authority. Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims. Identifies and appropriately handles claims with third party subrogation and SIF potential. Understands the MSA process and how best to maximize their value. Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management on cases which exceed authority. Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds. Makes recommendations regarding strategy on litigated files. Demonstrates the ability to understand key data elements and claims related data analysis. Confers directly with policyholders on coverage and resolution strategy issues. Establishes and updates "Action Plans" on assigned claims which clearly reflect file status and disposition strategy.

Responsible for providing technical leadership across Liberty's Global Compliance & Ethics initiatives including Data Privacy, Producer Licensing, Certifications, and Financial Crimes. Works closely with Engineers and teams on engineering choices and how they align to enterprise well-architected framework. Contributes to and maintains the enterprise methodologies and techniques, including standards and guidelines for enterprise wide use in technical management and systems of process development. Develops specifications for new products/services, applications and service offerings. Provides technical oversight and architecture/engineering solutions to large, strategic, complex system and application development projects, usually at the domain or product level. Uses professional concepts in developing resolution to critical issues and broad design matters. Recognized as a thought leader within discipline who influences decisions made by senior leadership and advances the craft of architecture within our organization.   Responsibilities - Establishes and leads the technology strategy and technology roadmaps that enable the business, usually for a specific business capability domain. - Provides consultation and collaborates with technology leaders, business partners and peer groups regarding long and short-range product features. Provides oversight at the business capability domain level influencing decision-making and prioritizing the business and architecture backlog for the aligned development squads. - Educates and drives adoption of the well-architected framework in order to promote Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization into cultural norms. - Designs and develops architecture (integrated process, methodology, framework, software/applications, data, information, and technology) scalable solutions to business problems in alignment with the enterprise architecture direction and standards. - Influences and partners with the Product Owners, sponsors, and engineering teams across the organization to align the technical design and strategy with the product roadmap. - Connects Solution Engineering with Technology and Portfolio Architecture work to ensure sound roadmaps which deliver business value. - Responsible for prototyping complex, cross platform business solutions to validate newer technologies. Reviews and ensures major architectural designs are consistent, maintainable, flexible and cost-effective solutions. Participates with application and infrastructure design architects to provide guidance for development and releases. - Maintains collaborative and strategic partnerships between customers, vendors, business partners, and technology teams. - Remains hands-on with architecture and engineering activities and is deeply embedded in the role of technology. Acknowledged as expert in field by colleagues and customers. - Mentors staff to develop technical architecture capabilities. Shares expertise ensuring that teams are continuously improving and learning together to meet current and future engineering and architecture needs.

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Liberty Mutual Insurance is looking for an enthusiastic person with a background in Administrative work.   Responsibilities: - Sort, screen, and distribute incoming and outgoing mail - Establish, organize, and maintain files and records - Receive and respond to correspondence (some of which may be confidential); proofread, revise, and edit other materials for accuracy, thoroughness, and appropriateness - Accept, screen, and route telephone calls. - Resolve routine and non-routine administrative problems and answer inquiries. - Greet and direct visitors, as appropriate, concerning activities and operations of department/division - Arrange meetings and conferences, schedule interviews and appointments and perform other duties related to maintaining one or more individual schedules - Prepares photocopies and facsimiles and operates a variety of office equipment. - May order and maintain supplies

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Looking for an opportunity for unlimited income and top-notch recognition?   We’re Hiring Immediately! Comparion Insurance Agents enjoy: - Uncapped pay—including base salary, bonuses, prizes, and recognition that Includes worldwide travel - Paid training and mentorships for employees who want to pursue their career goals - Sales support—earning commissions for leads even if other team members close the deals - Comprehensive benefits from Day 1, including health and dental insurance, 401K and company paid pension, paid time off and flexible work arrangements to help you keep balance in your personal and professional life Pay Details: - Total average first year earnings range from $65K to $85K through a combination of base, bonus, and uncapped commission - Potential for Top Performers to earn over $150K - Some roles eligible for $5,000 Sign-on bonus*   We are excited to announce the launch of #Comparion Insurance Agency, a new Liberty Mutual company.  As one of the largest personal lines insurance agencies in the US, Comparion connects customers with the best insurance solutions to meet their needs whether from Liberty or from one of a number of top national and regional carriers.   As a Comparion Insurance sales agent, you’ll have the flexibility to develop a lucrative career by providing customers with the Auto, Home and Life insurance products from Liberty Mutual and other carriers as needed.   Ready to find out what it means to work for an agency that is backed by Liberty Mutual—a Fortune 100 company that’s committed to putting people first, acting responsibly and making things better?   We encourage you to apply and bring your expertise if you’re a: - Highly driven and performing salesperson: You enjoy prospecting for new customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals - Desire to win: If friendly rivalries with your sales team/colleagues is your thing, and you go above and beyond to win bonuses and awards, you will become a perennial award winner coupled with exceptional compensation - Charismatic person: Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs - Relationship builder: Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities Bonus Details:   * Up to $5,000 Sign on Bonus for new candidates that have an active P&C and/or Life License OR obtain licenses prior to starting as an Insurance Agent. - $2,500 if you hold an active P&C License, $2,500 if you hold an active Life License - Not licensed?  You can earn this bonus if you obtain your P&C and/or Life Licenses prior to your start dates (Must provide proof of passing licensing test. Liberty will pay for any materials/class)   - To qualify for the Sales Representative Sign-On Bonus, applicants must be new (not applied in the past 6 months) and apply after January 5, 2022. Bonus will be scheduled on day 30 for next period pay out date. There is a 1-year payback clause if your employment is terminated prior to your first-year anniversary   Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that’s committed to advancing diversity, equity, and inclusion. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.  

Are you excited by trying new technology and learning new tools? Do you have first-hand knowledge in the technology industry and/or claims experience?    Liberty Mutual is currently hiring top talent for our Solution Delivery, Claims team. As a Systems Support Analyst, you will work collaboratively with Agile development teams to support and enhance our claims handling user experience, from gathering user insights and feedback, to drafting requirements, test, and pilot plans. You will analyze complex technical system problems and create innovative solutions that exceed customer expectations.    This is a fast-paced environment providing rapid delivery of a variety of technologies supporting Claims. This role will focus on supporting and advancing our claims handling hub, Lumen. In this role you will work on a highly collaborative team that values speed and quality, with a strong desire to drive change and foster a positive work environment. You will have the opportunity to help lead this change with us as we grow.   **This is a ranged posting. Position offered will be based on candidate skills and experience at manager discretion.**   Responsibilities: - Evaluates and refines complex business requirements. - Performs analysis of user activities to determine business solutions and/or process improvement opportunities. - Develops and maintains comprehensive documentation of complex business problems and specs. - Analyzes feasibility, cost ramifications, economies, or other aspects of large or complex programs. - Develops testing strategies, plans test scenarios and supports cross-functional collaboration. - Reviews and approves new system behavior to ensure alignment with business requirements and objectives. - Coordinates pilots and roll-outs, more complex projects including specific duties related to training and monitoring performance. - Directly responsible for projects or sub-projects. - Develops methods and tools to track and measure results. - Consults on complex business issues and design considerations. - Performs or directs research activities on industry trends, other products and user behaviors. - Works with other departments to coordinate cross-function activities in order to ensure that Liberty meets customer expectations. - Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies. - Prepares user documentation and training materials. - Provides technical training and user support to business groups. - Develops communication plans and related activities. - Communicates with both internal and external customers on project status, e.g. vendors, business partners and Information Technology. - Performs special projects as requested