Job Listings

Provides moderately complex consultative services to an assigned group of customers within a risk control specialty including Property, Ergonomics, Construction and/or Manufacturing. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer source of risk, losses and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual. Serves as a trainer/mentor to less experienced consultants in Property, Manufacturing, and/or Ergonomics. Enhances the Company`s leadership position in the safety field through developing key relationships.   - Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory. - Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer's source of risk, loss and/or costs. - Provides expert technical support to other risk control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual. Monitors and evaluates the technical quality of loss prevention services provided by less experienced consultants. - At the discretion of their manager, provides coaching, mentoring and training to enhance their development and effectiveness. - Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of risk control consulting services. - Participates in actively acquiring and retaining profitable business. - Identifies new business opportunities for RC services and may design and execute programs that improve results and increase the number and quality of services customers choose to buy. - Enhances Liberty Mutual` s leadership position in the safety field and increases brand awareness by developing a network of contacts.

**Hiring for New Mexico only    The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim’s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.   This is a fully remote position but candidate must reside in the state of New Mexico.   Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory   Training will require travel for 1 week to our office in Plano, TX.   Responsibilities:   - Manages an inventory of claims to evaluate compensability/liability. - Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. - Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. - Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. - Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. - Performs other duties as assigned.

**Position may require in-office requirements depending on candidate location.**   When you enter a finance and accounting position at Liberty Mutual Insurance, you'll find the same dynamic environment and challenges as within other organizations. Yet you'll find something more: an opportunity to apply your analytic and technical skills to a company renowned for its integrity and focus on developing its employees' careers.   In this role, you will participate in and manage complex financial analysis reports and projects. Using a broad knowledge of financial practices and procedures, you will provide strategy recommendations to management.   Responsibilities: - Manage and produce financial exhibits for Global Retail Markets (GRM) Technology. - Prepare standardized reports and analyses in accordance with prescribed procedures. - Obtain required data for analyses from appropriate internal (e.g. general ledger, loss warehouse, etc.) or external (e.g. Bloomberg, NAIC, etc.) sources in a timely, accurate and efficient manner. - Ensure the timeliness, accuracy and completeness of all reports and analyses produced by maintaining full documentation of recurring job duties as well as data sources and assumptions employed. Documentation should be amended to reflect any changes in job functions. - Identify opportunities for efficiencies and improvements to processes, controls and technology systems related to functions being performed. - Perform variance analyses (e.g. plan vs. actual and prior, mutli-year trends) and identify significant items requiring further investigation. Perform follow-up investigation and suggest problem resolution.

Description Our team works a 50/50 hybrid work model, working half of our time in the office and half of the time from home. Only candidates residing in the INDIANAPOLIS area will be considered.      Liberty Mutual has an exciting opportunity for paralegals interested in a dynamic and fulfilling career! Liberty Mutual regularly sources paralegal talent for its professional legal services operation. Our positions will facilitate your growth in two key areas: insurance defense expertise and the use of technology to deliver paralegal services remotely. Paralegals hired for these positions provide support from a centralized location to attorneys in Liberty Mutual staff legal offices. The position is ideal for candidates who thrive in a team setting. A customer service focus is essential. Our organization uses technology to its fullest. Growth and learning opportunities abound in this multi-jurisdiction support program.    Responsibilities:   - Effectively manages deadlines.  - Reviews file material to prepare discovery responses.  - Updates file with summaries and/or relevant information.  - Prepares standard pleadings including motions and settlement documents.  - Assists attorney in trial preparation procedures.  - Other duties may vary according to court/state jurisdictions.  - Exercises exceptional judgment.     Liberty Mutual will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of federal, state, and local laws. 

Responsible for the investigation, evaluation and disposition of cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present moderate to high exposure or complex coverage or liability issues.      Candidates residing outside the Northwest region will be considered, however, the ideal candidate will possess jurisdictional experience within the Pacific territories and reside in Pacific time zone.  The salary guide posted reflects a range of remote locations and experience.   Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.                                               Responsibilities: - Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. - Claim territory includes: Alaska, Arkansas, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, North Dakota, Oregon, Oklahoma, South Dakota, Utah, Washington, and Wyoming - Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. - Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. - Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. - Confers with trial counsel and prepares trial reports. - Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. - Responds to various written and telephone inquiries including status reports. - Ensures adequacy of reserves. - Recommends reserve increases on cases in excess of authority. - Accountable for security of financial processing of claims, as well as security information contained in claims files. - Responsible for managing the practices and billing activities of outside and in-house counsel. - May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. - May be involved in special projects and/or mentoring at the direction of local management.

Are you looking for an opportunity to join a claims adjusting team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent Medical Bill Review Coding Specialist opportunity available.   Liberty Mutual is looking for a highly motivated Medical Bill Coding Expert to provide support for the claims department improving efficiency and outcomes on litigated claims. Candidates must have a minimum of 2 years related experience with Medical Bill coding.   Under moderate supervision, reviews and analyzes low to medium complexity medical bills (based on dollar amount of bill and treatment received/coding used) to support  Claims Litigation, uses critical thinking skills to make accurate, timely, and compliant coding payment decisions while meeting department standards.  Using information from several sources, works with customers and claims partners on a proactive and reactive basis to ensure we pay what we owe and achive positive litigation outcomes.     Responsibilities - Audits medical bills for our Claims Litigation team, reviewing the code diagnosis and/or medical conditions documented in providers medical records using CMS, ICD and/or Department defined criteria and guidelines to draft supporting documentation for litigation - Applies critical thinking skills to make accurate, timely, and compliant coding payment decisions while meeting average daily production requirements. - Provides guidance and assistance to Claims Litigation on coding inquiries  - Communicates and partners effectively with our Claims Litigation Specialists as well as External Vendors as needed - Actively listens to customers` requests and inquiries in order to build rapport and provide customized solutions. - Evaluates and makes decisions regarding exceptions to payment plan and fees. Uses discretion to make appropriate alternate payment arrangements. Escalates situations to senior team members as necessary.

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.   A Claims Team Manager for the Field Property Team coaches and develops a team of 6-10 Claims Representatives/Specialists responsible for the management, investigation, and resolution of commercial and personal lines property claims of varying degrees of exposure and complexity, ensuring a high quality work product, while continuously developing talent by assisting with the selection of top talent. The Team Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.   *The preferred candidate will be located within the Central or Eastern Time zones.* **Potential sign-on bonus available depending on experience.** Responsibilities: - Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases. - Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills. - Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations. - Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence. - Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed. - Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed. - Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed. - Resolves customer complaints, problems and coverage questions which cannot be handled by team members. - Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards. - Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

Our middle market underwriters focus on answering two fundamental questions.  Should we write a policy for a particular customer?  What is a fair price for the risk that we would incur by writing the policy?  On the surface, these questions may seem straightforward, but as a Liberty Mutual Insurance underwriter, you will possess a curiosity that propels you to dig a little deeper for the answers. You will rely on your strong analytic, communication, and negotiation skills and thrive in a fast-paced, collaborative environment.  Middle Market Underwriters are natural problem solvers who want to know our customers and how we can profitably accept the risks that our policies cover.    As a Middle Market Underwriting Specialist you will be esponsible for developing, growing, and maintaining a profitable, diversified book of business through marketing, underwriting decision making, building mutually beneficial agent/brokers relationships and establishing a marker-facing leadership presence, and application of underwriting tools, systems, and expert resources. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee.      Responsibilities:   - Risk Selection: Reviews, rates, underwrites, evaluates, or assesses the business applying for insurance by qualifying accounts, identifying, selecting and assessing risks, determining the premium, policy terms and conditions, obtaining approvals, creating/presenting the proposal to the agent/broker, and successfully negotiating deals. - Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Agents and Brokers objectives. Establishes, develops, and maintains successful relationships with Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Develops strong personal brand to build and maintain a long term quality pipeline with Agents/Brokers. - Portfolio Management: Manages a book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share by attending and making marketing calls to brokers to market and cross market. - Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. - Leadership: Formally and informally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. - Continuous Improvement: Actively participates in continuous improvement by participating in problem solving activities and using continuous improvement tools to support the work of the team.  

At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Insurance Defense Trial Attorney at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance and enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, a pension plan and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference, consider joining our legal team where you’ll represent Liberty Mutual and our policyholders in complex civil litigation matters involving claims for monetary damages or compensation for personal injuries or property damage of mid to high level exposure.   We encourage you to apply and bring your expertise if you’re a: - Experienced trial lawyer: You’ll manage the entire legal process, from investigation and discovery though trial prep and court proceedings and negotiating settlements as required. - Strategic partner: Researching all applicable laws and findings, you will develop appropriate legal strategies for all stages of litigation and share them with claims representatives and insured clients. - People person: You’ll establish and maintain good relationships with claims reps and clients, and occasionally conduct training sessions for Legal, Claims or other departments. - Effective communicator: You’ll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents, pleadings, motions and opinions. - Collaborative mentor: You’ll provide guidance and direction to junior attorneys, paralegals or law clerks, while also having opportunities to interact and collaborate with Home Office Legal.

The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.   The preferred location for the selected candidate is within a commutable distance to the Boston, MA, Plano, TX, Tampa, FL, Bala Cynwyd, PA, Suwanee, GA, or Hoffmann Estates, IL offices to attend collaborative in-person meetings, but will consider remote candidates.   The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.    Responsibilities: - Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. - Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. - Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. - Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. - Acts as senior technical professional on team, assisting team members with escalated issues.  Mentors and trains new team members.  Participates in Quality Review process.  - Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. - Performs other duties as assigned.

At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Insurance Defense Trial Attorney at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance and enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, a pension plan and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference, consider joining our legal team where you’ll represent Liberty Mutual and our policyholders in complex civil litigation matters involving claims for monetary damages or compensation for personal injuries or property damage of mid to high level exposure.   We encourage you to apply and bring your expertise if you’re a: - Experienced trial lawyer: You’ll manage the entire legal process, from investigation and discovery though trial prep and court proceedings and negotiating settlements as required. - Strategic partner: Researching all applicable laws and findings, you will develop appropriate legal strategies for all stages of litigation and share them with claims representatives and insured clients. - People person: You’ll establish and maintain good relationships with claims reps and clients, and occasionally conduct training sessions for Legal, Claims or other departments. - Effective communicator: You’ll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents, pleadings, motions and opinions. - Collaborative mentor: You’ll provide guidance and direction to junior attorneys, paralegals or law clerks, while also having opportunities to interact and collaborate with Home Office Legal.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   **The Field Property Claims Adjuster will be traveling to insured homes within the Lansing, Michigan area. In order to be successful within the role, candidates should live within 20 miles of this area or closer.**   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Liberty Mutual is constantly innovating and creating industry-leading solutions that provide value to our customers worldwide. Actively searching for a highly productive member of a remotely distributed, dynamic, and virtually collaborative agile team to serve as a technical expert in analysis, design, coding, and testing innovative Policy Center and Claim Center Guidewire application.   Job Summary   As a Principal Software Engineer you will work with other software engineers, data engineers, solutions engineers, architects, managers, directors and vendors to help maintain our Claims Center and Policy Center application. You will work collaboratively with remotely distributed team to develop, maintain and improve performance of application and/or software from user stories and technical/architectural specifications. You will analyze complex technical system problems and create innovative solutions that exceed expectations.     Highly competitive applicants will have:   - Expertise in Guidewire Claim Center and Policy Center - In depth knowledge of Guidewire framework, Gosu, Guidewire Message Queues and Guidewire Batch process - Proficient in Microsoft SQL Server, Apache Tomcat and Mulesoft - Ability to develop on multiple platforms, such as AWS, or a related technology - Knowledge of API Gateway, Appsync, Lambda, Step Functions, Dynamo DB and Microservices - Nice to have Java and Python skills - Integration with and management of APIs exposing microservices such as REST, SOAP, or a related technology - Demonstrable experience of Cloud-based distributed, event driven application architecture - Agile software development concepts and processes such as SAFe, Scrum practices, or a related technology - Motivated mentor : Exercise your technical skills while coaching and collaborating with junior software engineers - Technical problem solver : Going far beyond simply developing error-free source code, test scripts, components. You will document and build deployment guides aimed at maintaining robust and relevant softwar

About the team:   The Reporting and Analytics team in Legal Strategic Services (LSS) provides advanced analytics, strategic reporting, and predictive modeling, to help our stakeholders continuously improve their legal-related processes and results. We apply leading-edge analytic platforms and modeling techniques, integrating both traditional and unstructured data from multiple litigation, billing, and claims systems, to provide our business partners with insights on key legal metrics and trends   About this role:   Applies expertise to provide decision support to lead and/or conduct business analysis at least initially focused on pricing work in partnership with the Outside Counsel Management team. Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Conducts specialized work under minimal direction and guidance from manager on more complex tasks.   Responsibilities At least 75% of time is spent on a combination of the following responsibilities: - Applies a sophisticated level of research and analysis to business process changes. Integrates process improvement and business operations expertise to solve problems considered more complex in nature e.g. developing a pricing program. - Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. - Analyzes information to identify trends, patterns, gaps and insights using descriptive, predictive, forecasting, etc. analytics. Typically uses data visualization tools to further business insights, specifically using PowerBI. - Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. and presents out to senior leaders in formal presentations. - Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes, often considered of a large scope (e.g., for the entire legal panel program). - Develops, updates, and analyzes more complex metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. - Owns report development for reports/dashboards of high complexity e.g. PowerApps for the closed cases and future pricing opportunities. Develops, modifies and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit. Develops presentations and shares findings as well as recommendations. - Receives, evaluates and responds to complex data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. - Provides mentoring to less experienced staff e.g. interns and temporary staff.

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result. Leads a team of Claims Specialists who manage a portfolio of commercial insurance claims to achieve the best possible outcomes and deliver an exceptional customer experience. Contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.   *This is a remote position with about 25% expected travel for ride-alongs and CAT site management as needed.*   Responsibilities: - Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards. - Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets. - Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work. - Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders. - Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately. - Often called upon to do presentations for existing and prospective customers. - Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs. - Coaches to improve technical expertise within the team - Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds. - Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement. - Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices. - Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.

The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex commercial casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. Demonstrates a high level of expertise and sound judgment in complex matters; may as a subject matter expert. This position does require approximately 25% travel. Responsibilities: - As the claim’s owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. - Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. - Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. - Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. - Responsible for managing the practices and billing activities of outside counsel. - Accountable for security of financial processing of claims, as well as security information contained in claims files. - Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). - Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. - May analyze the impact upon claims policies and procedures and advises Claims. - Management so appropriate action can be taken where required. - Participates in special projects.

Owns and manages an assigned territory, driving profitable premium growth to achieve financial and operational goals. Under limited supervision, manages broad and diverse agency partnerships, handles 60+ agency storefronts within one local geographic territory, and optimizes territory performance. Creates, implements and executes territory and agency strategies to achieve goals utilizing all company programs, tools and resources while collaborating with internal business partners. Conducts agency outreach primarily through in-person visits, supplemented by audio or video conferences, email and other digital media. Line of business emphasis on business lines, working across a wide breadth of commercial products, coverages and market appetite. Works closely with agents and brokers to drive flow of small commercial business. Balances engagement with agents and brokers to secure larger targeted accounts and managing account pipeline end-to-end. Manages renewal processes and works across multiple underwriting segments.   - Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. - Leads assigned geographical territory and agency management processes (e.g. Agency prospecting, business planning, engagement, training, compensation, plant optimization, etc). - Independently builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management and frontline staff. Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. - Creates, maintains, and executes high-quality agency strategies and plans to achieve direct written premium, profit and new business goals. Plans include strategic and tactical components and are aligned with key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, service center support and new product/program rollout support. - Under limited supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. - Leads, collaborates with, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. - Strategically utilizes internal and external programs and tools designed to support the Independent Agent channel and Senior Territory Manager agency management including all Marketing and Development programs, business development tools and internal production/profitability data and analysis. - Provides leadership and mentoring for other team members, guidance on agency initiatives, and contributes ideas for continuous improvement. - Performs other duties as assigned.

The RFP Analyst assists the RFP Proposal Manager for Helmsman Management Services and is responsible for coordinating, editing and assembling RFP's for presentation to customers. The RFP Analyst will match RFP questions with RFP responses from the databases and collect and track completed RFP responses.   The preferred location for the selected candidate is within a commutable distance to the Boston, MA office to attend collaborative in-person meetings, but will consider remote candidates.   Responsibilities - Researches RFP answers with applicable department(s) to ensure responses accurately reflect business capabilities and are presented and marketed correctly. - Assist with RFP database maintenance and updates, including coordinating with appropriate SMEs throughout the year to ensure accurate and updated responses for current business practices. - Provide adhoc support to Helmsman pricing and sales teams to support the overall new business process. - Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.). - Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes? - Seeks advice from manager and/or more experienced staff to guide and further professional growth. - At least 75% of time is spent on a combination of the following responsibilities: - Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners. - Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics. - Assists in building the business case for making a change to current practices, programs or procedures. - Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. - Supports implementation of business process improvements. - May own implementation and evaluation of smaller scale changes. - Provides input to metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. - Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards. - Assists in developing presentations and shares findings as well as recommendations. - Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources

At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Assistant Field Counsel at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance, and you’ll enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, a pension plan and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference—with no travel required or personal legal appearances—consider joining our legal team.   We encourage you to apply and bring your expertise if you’re a: - Collaborative teammate: You’ll provide remote legal support and expertise to trial attorneys across the country as they represent Liberty Mutual and our policyholders in civil litigation and workers’ compensation matters. - Strategic partner: Following our litigation protocols, you will work with the local trial attorney to develop appropriate legal strategies for all stages of litigation and share them with claims representatives and policyholders. - Detail-oriented thinker: Leaving no stone unturned, you’ll research applicable laws and conduct appropriate written discovery as needed. - Effective communicator: You’ll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents including pleadings and motions.

At Liberty Mutual, we’re committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders’ rights and positively impacting our business. As an Assistant Field Counsel at Liberty Mutual, you’ll join a diverse team that values a healthy work/life balance, and you’ll enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, a pension plan and a 401(k) plan with matching contributions. If you’re looking for a place to build a long-term career while making a positive difference—with no travel required or personal legal appearances—consider joining our legal team.   We encourage you to apply and bring your expertise if you’re a: - Collaborative teammate: You’ll provide remote legal support and expertise to trial attorneys across the country as they represent Liberty Mutual and our policyholders in civil litigation and workers’ compensation matters. - Strategic partner: Following our litigation protocols, you will work with the local trial attorney to develop appropriate legal strategies for all stages of litigation and share them with claims representatives and policyholders. - Detail-oriented thinker: Leaving no stone unturned, you’ll research applicable laws and conduct appropriate written discovery as needed. - Effective communicator: You’ll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents including pleadings and motions.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.   Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   **The field property claims adjuster will be traveling to insured homes within the Indianapolis, IN. In order to be successful within the role, candidates should live within this area or very close to.**   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.   Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   **The Field Property Claims Adjuster will be traveling to insured homes within the Middletown, OH area. In order to be successful within the role, candidates should live within 30 miles of this area or closer.**   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.   Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   **The field property claims adjuster will be traveling to insured homes within the Seattle, WA. In order to be successful within the role, candidates should live within this area or very close to.**   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   The field property claims adjuster will be traveling to insured homes within the Herriman, UT area. To be successful in the role, candidates should live within 20 miles area.   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Senior Property Adjusters investigate larger commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims of varying complexity and perils. *Ideal candidate will reside in the Texas area.  Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory.  This will include 2 weeks of in person training in our Plano, TX office. Responsibilities: - Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust complex business interruption losses. - Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure. - Engages and manages consultants as required to assist in determining facts, causation, damages and exposure monitors the costs to ensure they are reasonable and necessary. - Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes. - Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim. - Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate. - Meet time requirements of the policy and fair claims handling practices. - Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability. - Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflects the adjustment activities and substantiates any payments made. - May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel. - Provide guidance to inexperienced team members and may act as a mentor to other entry level adjusters - Will be called upon for catastrophe duty.

Liberty Mutual Surety™ is currently recruiting for a Commercial Transactional Underwriter to join our Surety team in St. Petersburg, FL.   As a Surety Underwriter you will market, underwrite, and service independent agents, brokers, and small to mid-sized commercial transactional surety accounts within an assigned territory. Using your excellent rapport building skills, you will build and maintain positive relationships and will market to your territory focusing on relationship building rather than transactional sales.   You will also use your business and financial acumen to perform primary credit underwriting and financial/risk analysis, provide recommendations, and make decisions on new and existing accounts. This is an excellent opportunity for an experienced and self-motivated surety professional looking to grow their career with a top surety company that focuses on its employees and customers first.   Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world’s largest globally Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service.  Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.      Responsibilities:  - - Meets with agents and brokers from assigned customer base/territory to solicit business/submissions via marketing efforts and educate agency representative(s) on Liberty Mutual Surety policies, procedures, appetite, and requirements.   Act in a consultative capacity and discuss/review agency accounts and performance. - Underwrites new and existing account submissions utilizing underwriting authority granted by Chief Underwriting Officer.  May handle most complex accounts based on level of role.  Makes thorough evaluations and assessments of a customer’s financial, technical, organizational, and management capacities, experience, desired objectives as well as a subjective judgment of character, normally based upon data/insights.  In many cases, will meet with client to facilitate above assessments. - Performs analytical evaluations of financial statements on both a static and trend basis. Determines the present and historical financial position of the account and monitors financial position of risk through analysis of quarterly statements and work in progress data as appropriate  - Develop/maintain strong relationships with agents/brokers and oversee a book of commercial transactional Surety business within defined territory. Meets production, marketing, and profitability goals as set by manager and assist in developing marketing plan. - Stay abreast of Liberty Mutual Surety product lines and identify cross-selling opportunities with agent, engaging/referring appropriate parties as necessary. - Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures. - Monitor an existing book of business from an underwriting standpoint.  Continuously evaluates the qualitative characteristics of the business (new and existing) as assigned.  Examples include utilization of self-audit programs, financial ratio analysis report.  Makes recommendations to Manager for proper lines of authority to be submitted to Home Office.  Monitors and controls utilization of such lines to ensure compliance with guidelines. - May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses.  Coordinate and surface issues to more Home Office staff and Bond Managers - Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. - In connection with credit recommendations which tend to fall outside of normal underwriting standards, applies sound reason and business logic to reach decision as authorized.  Effectively documents such logic in file and communicates to more senior Home Office and Field underwriting staff, as necessary. - Provide direction for topics to be addressed in meetings with agents, customers and others, as necessary. - Prepare and implement instructions for administering workflows and accounting/billing issues to service unique situations. - May mentor more junior staff based on level. - Performs special projects and other duties as assigned. - Salary and level based on experience and location.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   The field property claims adjuster will be traveling to insured homes within the Millville, New Jersey area. In order to be successful within the role, candidates should live within this area or very close to.   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

Global Finance Technology is searching for a passionate engineering leader to work as the Director of Engineering for Shared Finance (Premium, Loss and Regulatory legacy and modern systems/interfaces). The Global Finance Technology team is focused on delivering global capabilities and ecosystems aligned with GRM, GRS & Corporate strategic business priorities. We engage with teams across the globe to develop regional and global solutions that enable quality results, faster delivery and lower costs for local operations.   In this position, you will lead a team of IT professionals to build and support a portfolio of systems and services used by agents and customers in our business operations. This individual will help strategize and execute in partnership with Global Function IT Heads, Region IT Heads, Corporate IT leaders, and global partners for our international data platforms for core systems.   About the role:   - Develops and implements business and/or IT vision, critical success factors and operating plans; develops and communicates department/enterprise vision, strategies, critical success factors and plans; develops high level migration plans. Anticipates and manages technology evolution and relates it to business solutions. Sets direction based on alignment to business and overall technology standards. - Hires and manages lower level managers and may hire and manage individual contributors; coaches and counsels team members, especially managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department. Ensures decisions related to hiring, firing and promotions are executed. - Defines individual performance objectives and development plans and ensures alignment with project and department objectives. - Appraises and evaluates department and individual performance and makes compensation recommendations; oversees the appraisal process. - Initiates and fosters business partnerships with current and potential clients, vendors, IT executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balances individual client needs with business priorities assuring alignment with the business strategies and objectives. - Establishes financial plan for department and manages to plan; ensures project financial plans are met by managers in department. Jointly establishes financial targets with business partners. - Oversees the development, implementation and execution of multiple projects ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changed priorities. - Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; pro-actively seeks ways to improve human resource and other management processes. Understands business process, issues/problems and applies appropriate IT standards and solutions. - Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations. - Ensures system, technical and product architectures are aligned with business objectives.

Global Finance Technology is searching for a passionate engineering leader to work as the Director of Data Engineering. The Global Finance Technology team is focused on delivering global capabilities and ecosystems aligned with GRM, GRS & Corporate strategic business priorities. We engage with teams across the globe to develop regional and global solutions that enable quality results, faster delivery and lower costs for local operations.   In this position, you will lead a team of IT professionals to build and support a portfolio of systems and services used by agents and customers in our business operations. This individual will help strategize and execute in partnership with Global Function IT Heads, Region IT Heads, Corporate IT leaders, and global partners for our international data platforms for core systems.   About the role:   - Develops and implements business and/or IT vision, data strategy, critical success factors and operating plans; develops and communicates department/enterprise vision, strategies, critical success factors and plans; develops high level migration plans. Anticipates and manages technology evolution and relates it to business solutions. Sets direction based on alignment to business and overall technology standards. - Hires and manages lower level managers and may hire and manage individual contributors; coaches and counsels team members, especially managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department. Ensures decisions related to hiring, firing and promotions are executed. - Defines individual performance objectives and development plans and ensures alignment with project and department objectives. - Appraises and evaluates department and individual performance and makes compensation recommendations; oversees the appraisal process. - Initiates and fosters business partnerships with current and potential clients, vendors, IT executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balances individual client needs with business priorities assuring alignment with the business strategies and objectives. - Establishes financial plan for department and manages to plan; ensures project financial plans are met by managers in department. Jointly establishes financial targets with business partners. - Oversees the development, implementation and execution of multiple projects ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changed priorities. - Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; pro-actively seeks ways to improve human resource and other management processes. Understands business process, issues/problems and applies appropriate IT standards and solutions. - Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations. - Ensures system, technical and product architectures are aligned with business objectives.

Our Home Office Construction team is seeking an experienced underwriter to join our high-performing team working with large accounts and complex wrap-ups and joint venture projects. Develops, grows, and maintains a profitable book of business through effective underwriting decision making, mutually beneficial customer/broker relationships, and application of underwriting tools, systems, and expert resources. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee. Participates in regular projects that further the goals of the department and the company.   Job Responsibilities:   - Risk Selection: Evaluates or assesses the business applying for insurance by qualifying accounts; identifying, selecting and assessing risks; determining the premium, policy terms and conditions; obtaining approvals; creating/presenting the proposal to the agent/broker and successfully negotiating deals. - Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Customers and Brokers objectives through successful negotiations. Develops and maintains the relationship through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. - Portfolio Management: Manages a sizable and complex book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share and further secure relationship with this long time customer. - Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals. - Leadership: Formally guides, mentors, and coaches underwriters in both technical and professional skills. Demonstrates multiple areas of expertise and provides regular updates to other underwriters - Continuous Improvement: Actively participates in continuous improvement by fully engaging in huddles, generating suggestions, following appropriate procedures and work principles, participating in problem solving activities, and using continuous improvement tools to support the work of the team.

Global Retail Markets (GRM) Actuarial Reserving team is looking for an Actuarial Analyst to support the Personal Auto Liability quarterly reserve review process. This position is responsible for internal assessments of reserves with a focus on protecting the GRM U.S. balance sheet via early and effective recognition and communication of key trends and risks. Other responsibilities include participation with innovation efforts focused on improving reserving analyses and the implementation of process improvement initiatives to support reserving unit goals and cross-functional needs.    This role will participate in the Actuarial Rotational Program with opportunities to gain experience in both Personal and Commercial products and may work in a variety of disciplines such as financial reporting, ratemaking, reinsurance, research, reserving, underwriting, etc. The Program includes periodic rotations of Students between different positions within various Actuarial departments or business units.   **This position may have in-office requirements depending on candidate location.**   Responsibilities: - Own the quarterly reserve review for assigned Personal Auto Liability coverage(s) and communicate results to Senior Management. - Partner with stakeholders in Claims, Trends, and Product to understand impact from internal and external factors on reserves, loss development patterns, and trends. - Monitor and analyze GRM U.S. and industry trends to ensure reserve estimates incorporate the impact of ongoing changes in the legal and operational environment. - Execute deep-dive analyses on Personal Auto Liability segment(s) to uncover impactful analytics and insights. - Build and improve on existing diagnostics to effectively and efficiently execute on quarterly reserve reviews. - Explore and develop technical skills to improve analytics sophistication (SAS, SQL, PowerBI, etc.). - Champion innovation and continuous improvement efforts within GRM Actuarial Reserving, as well as across SBUs.

From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide.   As a SeniorSolutionsEngineer at Liberty Mutual, you’ll provide technical oversight and engineering solutions to most complex and strategic development projects. You’ll oversee design reviews and frameworks for multiple product teams and large portfolios. You’ll be responsible for the implementation of technology by developing clear, comprehensive, and integrated system, technical and/or product recommendations which support business plans and long-term strategies.    Our team works in close partnership with business leaders to deliver innovative solutions to leading problems in the insurance industry. In this role, you will join the leadership team across the GRM-US Personal Lines Products portfolio. You’ll help drive adoption of architecture standards to promote operational excellence, security, reliability, performance efficiency and cost optimization into operating norms. You will be recognized as a thought leader within discipline who influences decisions made by senior leadership and advances the craft of engineering within our organization.     Responsibilities - Develops clear, comprehensive, and integrated system, technical and/or product recommendations that ensure consistency, security, maintainability and flexibility within a business capability domain or portfolio. - Provides consultation and collaborates with technology leaders, business partners and peer groups regarding long and short-range product features. Provides oversight at the portfolio level influencing decision-making and prioritizing the engineering backlog for the programs and teams. - Responsible for defining and leading engineering excellence guardrails. - Contributes toward forecasts of business and IT trends to define the technical direction within a portfolio, project or Market. - Educates and drives adoption of the well-architected framework in order to promote Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization into cultural norms. - Makes recommendations to improve process efficiency and effectiveness. - Participates during incident management events and provides consultative recommendations on viable resolutions. - Maintains collaborative and strategic partnerships between customers, vendors, business partners, and technology teams. - Mentors staff to develop technical engineering capabilities. - Shares expertise ensuring that teams are continuously improving and learning together to meet current and future engineering needs. Demonstrated through publication and speaking engagements or other indicators of external industry recognition of expertise.  

Depending on experience this position can be hired at different Underwriting Levels   For an assigned book of the largest and most complex commercial Property accounts, responsible for developing, growing, and maintaining a profitable, diversified book of business through marketing, effective underwriting decision making, mutually beneficial agent/brokers relationships, strong market-facing leadership presence, and application of underwriting tools, systems, and expert resources. Has responsibility for business results of their assigned lines. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee. Contributes to projects as a thought leader the goals of the company.   - Risk Selection: Reviews, rates, underwrites, evaluates, or assesses the business applying for insurance by qualifying accounts, identifying, selecting and assessing risks, determining the premium, policy terms and conditions, obtaining approvals, creating/presenting the proposal to the agent/broker, and successfully negotiating deals. - Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Key Agents and Brokers objectives. Establishes, develops, and maintains successful relationships with Key Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Develops strong personal brand to build and maintain a long-term quality pipeline with Key Agents/Brokers. - Portfolio Management: Manages a sizable and complex book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share by making marketing calls to preferred brokers to market and cross market. Provides input to the development of marketing plans, product analysis, services, geographic focus and broker intelligence. - Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. - Leadership: Formally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. Demonstrates multiple areas of expertise and provides regular updates to other underwriters. - Continuous Improvement: Actively participates in continuous improvement by generating suggestions, participating in problem solving activities and using continuous improvement tools to support the work of the team.

Job Summary  The Senior Cybersecurity Engineer is a role within the Liberty Mutual Advanced Cyber Threat Team reporting to the Cyber Security Operations Center. Your expertise in gathering, analyzing, and interpreting threat intelligence data will be instrumental in identifying potential risks, vulnerabilities, and emerging threats. With your strategic mindset and technical prowess, you will lead the development and implementation of effective threat intelligence strategies, systems, and processes to enhance our security posture. Job Responsibilities - Utilize advanced techniques to gather, analyze, and interpret cyber threat intelligence data to identify potential risks, vulnerabilities, and emerging threats. - Lead the design and implementation of threat intelligence systems, tools, and processes to detect, prevent, and respond to cyber threats effectively. - Conduct in-depth research on emerging threats, attack vectors, and TTPs used by threat actors, providing actionable recommendations to strengthen our security defenses. - Collaborate with cross-functional teams, including security operations and vulnerability management, to ensure prompt and effective response to cyber threats. - Monitor and analyze threat intelligence feeds, security alerts, and other relevant sources to proactively identify potential threats and vulnerabilities. - Develop and maintain comprehensive threat profiles and actor profiles, including motivations, capabilities, and infrastructure, to support proactive threat hunting and incident response activities. - Stay up to date with the latest trends and developments in the cyber threat landscape, evaluating and recommending improvements to our threat intelligence processes and technologies. - Contribute to the creation and dissemination of finished cyber threat intelligence products and briefings. - Participate in and contribute to select Cyber Threat Intelligence sharing communities. - Serve as a Lead Responder on a global cybersecurity incident response team with a periodic on-call requirement.    Preparation, Training, and Experience  - Bachelor's or Master's degree in Computer Science, Cyber Security, or a related field. - Proven experience in cyber threat intelligence, with a focus on analyzing and interpreting threat intelligence data. - Strong knowledge of cyber threats, attack vectors, and TTPs used by threat actors. - Proficiency in using threat intelligence platforms, tools, and technologies. - Hands-on experience in incident response, vulnerability management, or related areas. - Excellent analytical skills with the ability to identify patterns, trends, and anomalies in threat intelligence data. - Strong communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. - Relevant certifications such as CISSP, CISM, or GIAC certifications are highly desirable. - Experience in mentoring and guiding junior team members is a plus. - Proactive and self-motivated with the ability to work independently and as part of a team in a fast-paced and dynamic environment. Join our team of dedicated cyber security professionals and help us protect our organization from constantly evolving cyber threats. Apply your expertise in threat intelligence to ensure our systems, networks, and data remain secure against the ever-changing threat landscape.

This position will handle Auto and Homeowner's Complex Casualty Claims for the Central Region. The Complex Casualty Claims Resolution specialist independently or with minimal direction manages claims that present high exposure and/or complex coverage or liability issues for auto and homeowners claims. Determines coverage, liability, sets and adjusts reserves, evaluates the claim, manages the litigation and negotiates settlements. Works within prescribed authority limits handling claims. Investigate and determine liability of all parties involved. Ensures delivery of high quality customer service to protect our insured, and assets of the company. Demonstrates a high level of expertise and sound judgment in complex matters; may serve as a subject matter expert.  Candidates residing outside the Central region will be considered, however, the ideal candidate will possess jurisdictional experience within the Central territories and reside in Eastern or Central time zones.  The salary guide posted reflects a range of remote locations and experience. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.  Responsibilities: - Manages, investigates and evaluates coverage, liability, damages, in order to negotiate and settle severe and catastrophic injury and/or liability and coverage complexity claims within prescribed authority. - Confidently negotiate claims to fairly resolve pending inventory. - Plans and conducts detailed investigations to analyze and confirm coverage and to determine liability, compensability and damages of claims. - Effectively utilizes tools to evaluate claims. Obtains detailed coverage and liability statements on complex claims. - Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. - Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Succinctly and professionally present cases to senior leadership for reserves and evaluation authority as required by preset value ranges. - Accountable for security of financial processing of claims, as well as security information contained in claims files. - Proficiently and proactively handle the claim file through various phases of litigation. Independently review the applicability of coverage and civil law as well as local statutes. - Recognize coverage issues and what policy language and facts should be considered. Attend mandatory and court ordered litigation events. - Communicates with various parties associated with the claim. Respond to written and verbal inquiries in a timely and professional manner, ensuring compliance within all company and statutory guidelines. - Prepare detailed and comprehensive initial reports and follow up reports with concise and effective action plans designed to move the claim towards resolution. - Identifies potential suspicious claims and refers to the Special Investigation Unit and identifies opportunities for third party subrogation. - Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to coverage issues. - May analyze the impact upon claims policies and procedures and advises Claims Management.Participates in or leads special projects and mentors others, as needed. - May serve as the backup for the manager when needed, reviewing file reports, evaluations, reserve recommendations and authority requests. - Assist with learning and development of less tenured adjusters in various legal, injury and venue specific arenas. - Acts as a liaison with various business partners. 

This position may have 2 days per week in-office requirements depending on candidate location.   Responsible for developing, growing, and maintaining a profitable, diversified book of business through marketing, effective underwriting decision making, mutually beneficial agent/brokers relationships, strong market-facing leadership presence, and application of underwriting tools, systems, and expert resources. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee. Participates in regular projects that further the goals of the company.   - Risk Selection: Reviews, rates, underwrites, evaluates, or assesses the business applying for insurance by qualifying accounts, identifying, selecting and assessing risks, determining the premium, policy terms and conditions, obtaining approvals, creating/presenting the proposal to the agent/broker, and successfully negotiating deals. - Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Key Agents and Brokers objectives. Establishes, develops, and maintains successful relationships with Key Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Develops strong personal brand to build and maintain a long-term quality pipeline with Key Agents/Brokers. - Portfolio Management: Manages a sizable and complex book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share by making marketing calls to preferred brokers to market and cross market. Provides input to the development of marketing plans, product analysis, services, geographic focus and broker intelligence. - Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. - Leadership: Formally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. Demonstrates multiple areas of expertise and provides regular updates to other underwriters. - Continuous Improvement: Actively participates in continuous improvement by generating suggestions, participating in problem solving activities and using continuous improvement tools to support the work of the team.   **This position may have 2 days per week in-office requirements depending on candidate location.**

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you! Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory **Ideal candidate for this role will reside in the Northern New Jersey/NY, NY/Eastern PA area due to regional travel involved. Responsibilities: - Responsible for claims handling personal property losses to include large loss. - Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. - Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. - Develops expert list/websites for various product categories. - Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. - Documents the file accordingly. - Provides quality customer service. - Provides insured with policy information to include coverage, limitations, replacement or ACV options. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed. - Attends product seminars/shows to build personal property expertise. - May be called upon for catastrophe duty.

Senior Cybersecurity Specialist (Issues Mgmt) ? Governance, Risk & Compliance   At Liberty Mutual Insurance, we believe progress happens when people feel secure. Our Cybersecurity Specialists form a diverse team of security professionals who are collectively responsible for improving the overall security posture of the organization. They evaluate and manage risks, test the effectiveness and completeness of security controls, and partner with teams across the company to optimize our security posture while ensuring the business can innovate. Cybersecurity specialists must continually adapt to stay ahead of a dynamic threat landscape. We are expected to continually learn and grow. This is not a passive career opportunity, but rather one that requires a passion for security and rigor to protect our business.   In this Governance, Risk & Compliance role, you will have exposure to cutting-edge security solutions and learn how they are used to mitigate risks in remediation efforts across the organization from on-prem solutions to cloud environments. You will be able to influence the owners of remediation efforts to utilize solutions in being compliant by design to protect Liberty Mutual’s financial and regulatory risks.    As a Senior Cybersecurity Specialist, you will be a member of the Issues Management service area responsible for treatment plan consulting, remediation effort progress reporting, and closure validation for findings that result from application assessment and control testing conducted by teams such as Cybersecurity GRC, Global Privacy, and Internal Audit.   About the job:   �        Independently evaluates security and IT financial compliance risk to factor that information into guidance for remediation of identified findings and gaps within our security environment. �        Partners with stakeholders and customers across the Enterprise to influence the prioritization of remediation of findings most impactful to our security environment. �        Delivers and assist other team members in risk identification and mitigation strategies, evaluation of control efficiency/deficiencies, and remediation strategies. �        Effectively communicates technical and non-technical content to diverse audiences.   The Ideal Candidate Will have:   �        Ability to assess technology and processes to determine risks, impacts, and relationships with corresponding standards and control processes in order to provide guidance for remediation of findings. �        Knowledge and experience working with cybersecurity controls, IT auditing, risk and regulatory assessment best practices, cybersecurity and compliance frameworks such as CIS Controls, NIST CSF, ISO 27001, FAIR, COBIT, GDPR/CCPA. �        Working knowledge and practice of IT security, risk and compliance concepts, processes and able to execute existing patterns. �        Highly collaborative with peers and customers on a technical and professional level and driven to improve service and engagement models. �        Ability to understand and align business drivers in relation to compliance considerations. �        Ability to scope and integrate control frameworks and regulatory requirements into enterprise controls and advise on control design to meet cybersecurity risk and compliance needs. �        Knowledge of Agile practices and experience working with scrum teams. �        Strong negotiation, facilitation and consensus building skills; strong oral and written communication skills; strategic and holistic thinking; able to present to senior contributors and management.   Qualifications:   �        Bachelors or Master’s degree in technical discipline or equivalent experience �        Generally 5+ years of professional experience �        Knowledge of and experience in identifying risks, corresponding controls, gaps, and applicable testing strategies �        Highly capable consultative skills, including the ability to understand and assist in applying customer requirements �        Knowledge of and experience in creating and implementation of security controls �        Strong negotiation, facilitation and consensus building skills; strong oral and written communication skills; able to present to senior contributors and management �        Highly collaborative with peers, customers, and stakeholders on a technical and professional level and driven to improve service and engagement models �        Knowledge of and experience of IT controls/ IT auditing/Security/Compliance/ control frameworks and regulations (ex. PCAOB, AICPA, NIST, PCI, NY DFS, etc.) �        Thorough knowledge of new and emerging technologies, well versed in IT concepts, strategies and methodologies, as well as security aspects of multiple platforms, operating systems, software, communications and network protocols 

Please note:  Level of position and compensation based on location and experience.   With limited direction from the Bond Manager, markets, underwrites, and administers the most complex accounts and develops creative solutions. Proven ability to work with complex agency situations and develop creative solutions. Proven ability to Possesses a superior level of technical expertise, knowledge of territory and agency understanding. Serves as a resource to other Surety employees. Mentors junior and new hire employees. Monitors the quality of underwriting in assigned offices utilizing self-audit processes and/or other techniques. Evaluates and analyzes new surety obligations and provides management with statistical reporting, as assigned.   Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest global Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service.  Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries. Responsibilities - Assists Manager in book of business risk analysis for territory by using financial ratio analysis report, S P, KMV and/or other related tools. Analyzes all statistical reports, claims data, and other financial exhibits, as directed by Manager. - Performs analytical evaluations on financial statements on both a static and trend basis. Determines an underwriting position of the most complex risks, and monitors their financial position through analysis of interim financial statements and work in progress data as appropriate. Recommends, implements and monitors milestones and potential exit strategy on accounts showing high risk trends. - Responsible for analyzing, and managing all necessary underwriting/accounting/work flow issues, within framework of Surety/Global Specialty policies and procedures, on the most complex risks. Some examples include, but are not limited to, multiple surety accounts, captive reinsurance programs, joint ventures, and international transactions. - Independently meets with the accounts to assess their general management acumen, past experience, work experience of key personnel, depth of organization and desired work objectives, i.e. credit needs in the future, to ensure that work undertaken will be successfully prosecuted. - Develops a book of business strategy through building and maintaining relationships with agents/brokers, and monitoring the quality of account underwriting and quality of business, as assigned. Examples include utilization of self-audit programs, Peer Review, financial ratio analysis report, etc. Meets production, marketing, and profitability goals as set by manager and participates in developing a marketing plan. - Review, recommends and independently negotiates with internal and external parties, which may include CPAs, bankers, lawyers, architects, engineers and subcontractors to secure additional underwriting detail, as neces sary, to assess risk on preliminary and ongoing basis. - Monitors work of other underwriters in the office to ensure that account analyses are completed in accordance with underwriting and service standards. Mentors new underwriters/intern/trainees assists and supports less experienced underwriters with respect to complex underwriting issues identifies topics to be addressed in meetings with agents, contractors and others, as necessary. - Assists Managers by partnering with underwriters in their visits to larger producers and complex contractors/clients and developing marketing plans regarding underpenetrated agents and territory. Promotes growth with agents where Surety has an established book/relationship. - Assists Surety Accounting in the collection of agency/account overdue accounts receivable, accounting/billing issues as needed. 1 - Makes recommendations to Manager and/or Home Office for proper lines of authority regarding accounts under their responsibility to be submitted to Home Office. Monitors and controls utilization of such lines to ensure compliance with guidelines. Serves as a subject matter expert and lead for other underwriting personnel. Provides analytical reports to Manager/UO as directed. 1

Senior Property Adjusters investigate larger commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims of varying complexity and perils.   Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   Preferred candidate will reside in Pacific Northwest or Northern CA.   Responsibilities: - Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust complex business interruption losses. - Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure. - Engages and manages consultants as required to assist in determining facts, causation, damages and exposure monitors the costs to ensure they are reasonable and necessary. - Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes. - Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim. - Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate. - Meet time requirements of the policy and fair claims handling practices. - Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability. - Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflects the adjustment activities and substantiates any payments made. - May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel. - Provide guidance to inexperienced team members and may act as a mentor to other entry level adjusters - Will be called upon for catastrophe duty. - Will be called upon to handle claims across all regions, as needed - Travel 50%-75%

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth? If so, a career within the Personal Lines - Liability Homeowners Property Damage (HOPD) Department is for you! The claim owner will be responsible for investigating, evaluating, negotiating, and settling Personal Lines Liability Property Damage claims (non-injury) under moderate supervision. This includes investigating, evaluating, negotiating, and settling personal lines claims. Completes review of policy coverage, incident details, determines liability, sets/adjusts reserves, estimates for damages, and negotiates settlements. The candidate must be able to independently handle and establish a plan of action for coverage issues, multiple claimant exposures (2+), service and manage policyholder and Agent concerns, and manage internal and external resources appropriately. In addition to handling liability claims, this candidate may be responsible for handling other homeowner specialty coverages and team problem solving through continuous improvement initiatives. May assist with the training, onboarding, and mentoring of new hires. *We are currently not hiring in the following locations – California, Illinois, Alaska, Hawaii   In this role, you will: - Manages, investigates, and resolves attorney represented and unrepresented Liability Property Damage claims (non-injury). Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. - Communicates with policyholders, witnesses, and claimants to gather information regarding claims, refers tasks to auxiliary resources as necessary, and sets plan as to proper course of action. Responds to various written and telephone inquiries including status reports. - Responsible for review, response, and investigation of subrogation demands directly with the third-party carrier. - Review, refer, and may be required to prepare response for Arbitration. - Write appraisals for dwelling repairs, contents repair or replacement, and other property damage losses based on information collected. - Confirms or denies coverage and liability and advises policyholders, agents, and claimants as to proper course of action. Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist SIU in their investigation and disposition of the claim. - Accountable for security of financial processing of claims, as well as security information contained in claims files. - Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, third-party carriers, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed. - Responsible for managing the practices and billing activities of outside and in-house counsel - Updates files and provides comprehensive reports as required.

The US Product Delivery Monitoring Team is looking for an Analyst/Senior Analyst that will partner with stakeholders to analyze and inform the latest Business Lines pricing and underwriting programs for Global Retail Markets (GRM) US. This high visibility role is a direct and key contributor to GRM US profit and growth goals and helps shape current and future pricing programs. You will be responsible for defining key metrics, analyzing & visualizing new product results, identifying key trends, maintaining communication & relationships with stakeholders across the organization, and informing future product rollouts.   **This is a ranged posting for an Analyst or Senior Analyst. Position offered will be based on candidate skills and experience at manager discretion.**   **This position may have in-office requirements depending on candidate location.**   Responsibilities: - Fully own the top-line monitoring and analysis (close ratio, premium levels, mix, et al) on Worker’s Compensation and Business Lines Package pricing programs. - Provides analysis & timely updates on product performance to key stakeholders including Director of State Operations, GRM US Leadership, Solutions, Modeling, Economics, and fellow Delivery team members. - Collaborates with Data Strategy & Reporting and the Data Office to ensure the proper monitoring datasets and reports are available Day 1. - Queries data to conduct ad hoc analysis of metrics; manipulates and understands the data at hand to tell a comprehensive and insightful story to a non-technical audience - Builds new best-in-class processes, visuals, tools and approaches to understand preliminary market results with limited data. - Offers insights into the design and expectations of future product launches. - Will become subject matter expert in one or more program rollout(s). - Takes an active role in onboarding and asking questions to gain complete understanding of the rollout process and data analytics. - Learns fundamentals of insurance pricing, including exposure to generalized linear modeling (GLMs)

The Business Information Security Officer (BISO) is a strategic partner to SBU technology and business leaders in their implementation of Liberty Mutual`s cybersecurity program. The BISO proactively drives alignment between business unit objectives and the enterprise security strategy. As a business enabler, the BISO ensures business decisions adhere to corporate security policies and are implemented with security top of mind, while being mindful to the practicalities of speed, agility, and business results. Based on SBU strategic security needs, the BISO has strong influence over the delivery and priority of service features and development of new security services or products. With a focus on continuous improvement of the security culture, process, and technology that protect our policyholders and employees and informed by industry trends, the BISO drives a focus on security for all employees.   There are 2 BISO openings. One position will be aligned to Global Retail Markets (GRM) Technology and the other position will be aligned to Corporate Functions (CF) and Liberty Mutual Investments (LMI) Technology.   About the role:   - Initiates and fosters partnerships with SBU stakeholders, such as IT leadership, Product Owners, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness of program implementation; balances individual customer needs with business priorities assuring alignment with Global Cybersecurity strategies. - Participates in SBU program increment planning events. As a dotted line member of the SBU CIO leadership team, influences and cascades a strategic cyber risk management vision that scales to the SBU to effectively secure the business without slowing company innovation and execution. - Strongly influences the delivery and priority of service features and development of new security services or products. - Support the development of risk remediation action plans or exception process as needed. - Ensures the priority of security work to SBU teams is balanced appropriately amongst other SBU priorities. - Drives the shared accountability for the delivery and ongoing management of secure applications. With other SBU aligned BISOs and CISO, defines and effectively communicates key performance indicators (KPIs), key risk indicators (KRIs) and metrics. - Stays current with the external threat environment for emerging threats and ensure advisement to relevant stakeholders on the appropriate course of action. - Commits to continual learning, particularly as it relates to regulatory, technology, and cybersecurity and privacy industry trends, applying knowledge to global strategy and program improvements. - As applicable, collaborates with local counsel on incident resolution and regulatory compliance matters. - As needed to support SOC and/or legal functions pertinent to SBU, assists in the management of security incidents and events to protect IT assets, regulated data, and the company`s reputation. - Advocates for security recommendations for third party risk management with business owners of third party relationships, such as decision to engage services, necessary remediation, and actions resulting from ongoing monitoring. - Advances the development of the security champion program to expand the depth and reach of security across the SBU application development teams. - Develops and maintains a network of industry contacts; perform or direct research on industry trends, competitors, business and IT products; makes strategic and tactical recommendations.

With minimal supervision, handles a book of specialty lines claims, throughout the entire claim's life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business. Responsibilities Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and reinsurers, as necessary. As required, maintains insurance adjuster licenses.

The Senior Director for Global Security Services is responsible for leading the functions for Security Data and Analytics; Security Architecture; Response Readiness and Awareness; and Security Program Management and Business Operations. Reporting to the CISO, this is a senior role providing leadership, executive support, strategic and tactical guidance, and execution for a world class cybersecurity program supporting global cybersecurity initiatives. The Senior Director will lead an adaptable and business enabling cybersecurity team, in addition to influencing and executing with technical team members, such as data and cybersecurity engineers and architects, and product teams aligned to cyber insights and resilience. This leader is expected to be skilled at effective communication and possess business acumen to align and work closely with other leaders. In addition to direct reports, this individual must be capable of working closely with C level leadership, third parties, and occasionally the Board of Directors. This leader must embody Liberty Mutual values, and drive outcomes for Global Cybersecurity in which employees feel valued and challenged to achieve excellence. Recruiting, career development and retention are top personnel priorities falling under the purview of the role. The leader`s background should be encompassing of a broad range of security disciplines and knowledge of technologies and controls they offer, as well as business processes and financial oversight.     About the role:   - Work closely with GCS senior leadership in setting department vision and direction and motivating team members to achieve results across aligned functions: Security Data and Analytics, Security Architecture, Response Readiness and Awareness, and Security Program Management and Business Operations. - Enforce a strong security culture, ensuring uniformity across security leadership, business units and employees. - Be actively informed and engaged in daily security operations, to be able to stand in for decision making delegated by the CISO. - Foster strong relationships with LM tech and business leaders and external entities to maintain a strong network. - Oversee the security budget and additional fiduciary responsibilities. In conjunction with security leadership, define and deliver key performance indicators (KPIs) and metrics aligning with business initiatives. - Build relationships with technical and compliance teams to deliver security by design controls that are incorporated into work efforts, architecture, infrastructure and applications. - Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends, standard executive dashboards, and regular benchmarking exercises.

Would you like to be part of a team that is committed to its data-driven journey? From test-driving the latest technologies to creating innovative solutions that will enable us to deliver valuable enhancements to Liberty Mutual employees across the globe.  Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers, brokers, and agents worldwide. As an analyst at Liberty Mutual, you’ll apply your talents in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company.   About the job:   As a data analyst within Digital Customer Experience, you will support the planning and execution of processes and technology used to support the onboarding of P&C Claims data from new Helmsman third-party administration (TPA) takeover customers. This includes the analysis, execution, and quality of data transformation/production loads, and the modernization of the technology to support all aspects of the claim takeover process, as well as the data/information needs of internal/external stakeholders. The data analyst works directly with implementation managers, Internal stakeholders, and data transformation vendors to deliver required data services on schedule and accurately.   This is a range posting and the description is posted as a Grade 16, Sr Data Analyst However, candidates will be considered for the Grade 14 Data Analyst job family. The actual internal level/grade for this role will depend on the candidate’s overall experience and skill level.   Responsibilities: - Participates in the evaluation of business requirements. - Transforms client requests into data deliverables to include data models, data mappings and data transformation rules. - Contributes to the development of project plans for data deliverables with strict adherence to production commit dates. Depicts moderately complex to complex ideas, issues and data designs to varied audiences. - Contributes to the development of project plans and supports development team throughout project lifecycle including during test phase researches test issues and data content, and assists with moderately complex problem resolution. - Participates in the creation and implementation of new standards and procedures. - Investigates components of new tools and techniques. - Performs related duties as assigned or requested.

Liberty Mutual has an immediate opening for a Claims Specialist II as part of our Construction Liability team.  The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim’s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.   This is a 100% remote position, but effective September 2023, you will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT.     Responsibilities: - Manages an inventory of Construction claims to evaluate liability. - Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. - Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. - Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. - Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. - Performs other duties as assigned.

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?   As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.   **The Field Property Claims Adjuster will be traveling to insured homes within the Ellicott City, Maryland area. In order to be successful within the role, candidates should live within 20 miles of this area or closer.**   In this role, you will: - Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity. - Handle moderate- severe complexity claims assigned under little supervision. - Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. - Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. - Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. - Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. - May be called upon for catastrophe duty.

The Workers Compensation Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim’s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.   Candidates for this role should live within a commutable distance (50 miles or less) to our Syracuse NY and Bala Cynwyd PA locations to attend in person trainings and collaboration activities.   Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory.    Training will require 2 weeks in our office in Plano, TX in August.   This position may be filled as a Workers Compensation Associate Claims Specialist, Workers Compensation Claims Specialist I or a Workers Compensation Claims Specialist II. The salary range posted reflects the range for the varying pay scale across various locations.   Responsibilities: - Manages an inventory of claims to evaluate compensability/liability. - Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. - Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. - Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. - Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. - Performs other duties as assigned.

Ideal candidate for this role will be located in or near to Liberty Lake, Washington or Plano, Texas   Advance your Claims Career with Liberty Mutual: A Fortune 100 Company!   As a Customer Care Representative within the Global Retail Markets Water Mitigation team you will play a critical role ensuring our customers have swift resolution of Water Claims. Reporting directly to the Claims Support Supervisor, you will perform a full range of customer service functions to support our customer’s needs.  This team thrives in a fast-paced, high-production, high-volume environment that focuses heavily on customer satisfaction. Work is driven primarily by inbound calls and file documentation. This is a newly created position as a result of growth within the Property Claims Operation.    - This position will support the West Coast time zone.  - Must be located in Texas or Washington. - The schedule for this position may include a weekend day.  - Although this position is currently remote, you may be required to come into the office on a monthly basis or as needed.      Responsibilities: - Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims. - Performs initial capture of water damage mitigation efforts from program vendors and performs enhanced capture steps as needed.  Handles status calls and provides assistance on pending claims through effective collaboration with internal and external partners.  - Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and may make limited recommendations on the mitigation process as needed. - Processes caller transactions accurately and within established Water Mitigation Unit standards.  Manages and utilizes time effectively to ensure productivity and quality standards are met. - Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to vendors.  Effectively operates systems and applications including computer desktop and various Microsoft programs including Word, Outlook and Excel. Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge.  Completes licensing and continuing education requirements as required. - Assists with departmental training and communication as needed.  May assist with quality reviews and opening and/or closing duties.  Supports and assists with office and or department projects and programs. - Process non-complex claim payments of up to $5,000 and expense payments of up to $500 as directed by Claims Restoration Specialists or Management.