Senior Business Analyst / Project Manager I, Business Operations - Enterprise Strategy & Innovation

This role will be based in our Boston MA headquarters office working a hybrid schedule

Enterprise Strategy & Innovation (ES&I) is a corporate organization that reports directly into Liberty Mutual’s Executive Leadership Team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees in 900 offices worldwide.

The function is comprised of five interrelated verticals: Liberty’s award winning in-house enterprise strategy / strategy consulting arm (Corporate Strategy & Research), a strategic alignment group (LMG Alignment), a global innovation incubator (Solaria Labs), an enterprise venture capital group (Liberty Mutual Strategic Ventures) that invests in early-stage startups to glean critical insights on emerging disruptive trends, and a dedicated business operations team (ES&I Operations) that orchestrates the overall operating model of the ES&I function driving strategic priority setting, cross-teams alignment, business operational effectiveness, financial & performance management, and supporting culture & team engagement initiatives.

ES&I Operations is currently searching for a Senior Business Analyst or Project Manager I to support the day-to-day business operations of our Corporate Strategy & Research (CS&R) group including management of key vendor relationships, leading the planning & execution of department meetings, targeted metrics reporting including overall performance scorecard, crystalizing insights into executive-level PowerPoint presentations and dashboards, and team culture building initiatives. This is an individual contributor role.

This is a great opportunity for an energetic individual to join a dynamic, tight-knit enterprise strategy and innovation community where you will lead key initiatives to enable a high-performance and vibrant team environment.

Responsibilities

• Synthesize, monitor, and report on results of an annual, holistic CS&R Performance Scorecard with success metrics aligned with the overall purpose of the function and the strategic priorities of the company
• Lead the planning and execution of CS&R monthly department meetings to promote a culture of knowledge sharing, ensuring work alignment & transparency, and building a more unified and connected team
• Run standard and ad hoc department level metrics reporting related to talent portfolio mix, budget analyses, and consulting project work; storyboard and craft compelling presentations using standard tools (PowerPoint, Excel) and summary dashboards using Gen AI (Claude, GPT) shared with CS&R leadership team and/or ES&I leadership, as requested
• Serve as the business operational liaison across our CS&R internal pillars supporting across Talent Attraction, Talent Development, Consulting Best Practices, Feedback & Performance, and Culture & Engagement (“C&E”) initiatives; serve as a standing team member of the C&E Pillar in a leadership capacity in advancing & orchestrating meaningful opportunities to drive employee engagement, culture of collaboration, and fostering team unity
• Manage day-to-day CS&R vendor relationships & subscriptions; research & recommend new vendors for the group or vendors to de-commission; support contract negotiations. Own overall day-to-day enterprise-wide relationships with two industry leading consulting expert networks
• Drive focus and discipline on expense management by supporting annual ES&I budget / planning process, serve as CS&R escalation path for expense inquiries, and coordinate timely CS&R payments (Ariba, Wire)
• Drive operational excellence, with a focus on productivity, effectiveness, and continuous improvement opportunities within CS&R by serving as point of contact / escalation path for all technology & tools matters including administration (e.g., SharePoint, Teams, Gen AI access); ensure full execution of consulting project teams onboarding & offboarding process including knowledge management
• Act as a trusted counterpart and sounding board to the VP & Head of Operations, Enterprise Strategy & Innovation
• Independently lead special projects of varying scope and complexity as assigned and as needed; historical examples include quarterbacking an industry award submission which resulted in winning an eminence-building recognition, counseling other departments on operational best practices upon request, etc.

The actual internal level/grade for this role will depend on the candidate’s overall experience and skill level 

• Senior Business Analyst: $107,500- $138,000. Annual FTO days (Flexible Time Off): 20
• Project Manager I: $120,000 - $150,000. Annual FTO days (Flexible Time Off): 20

• Bachelor’s degree in Business Administration or other business-related field required with a demonstrated record of academic success; MBA a plus (or Master’s degree in a business-related field)
• Progressive experience in a business operational and/or similar environment with exposure to relevant areas such as external vendor management, metrics reporting, and project planning & coordination
• Strong interpersonal skills, written and oral communication; proven ability to storyboard and craft compelling presentations to various audiences
• Client-serving or business operations enabling background a plus
• Natural curiosity and acumen with new business enabling tools (e.g., Gen AI such as Claude and GPT) & technology trends and application to team based, business setting
• Proven negotiation skills and ability to influence others; analytical and problem-solving mindset
• Ability to grasp new concepts and adapt to changes and demands in a fast-paced and dynamic environment; proven ability to fulfill ad hoc requests and produce deliverables on time and with high quality
• Senior Business Analyst: Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work. 
• Project Manager I: Bachelor’s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work.