Senior Analyst, Direct Operational Analytics — KPI Team
Want to help shape the performance of our multi-billion dollar direct-to-consumer personal lines business? The Direct Operational Analytics KPI team is looking for a highly motivated Senior Analyst to help monitor, explain, and forecast performance across Liberty Mutual’s Direct channel, which encompasses both digital and call center sales analytics.
In this role, you’ll turn complex data into actionable insights that influence real-time operational decisions and financial planning. You’ll analyze funnel performance, identify drivers of KPI movement,
investigate emerging trends, and help business partners understand what is happening, why it is happening, and what actions to consider next.
This is a highly collaborative and visible role that partners closely with adjacent Analytics teams like Media and Strategic Partnerships, Finance, and Operational Data & Reporting. It is ideal for someone who enjoys ambiguous problem-solving, working with large datasets, and translating quantitative findings into clear business recommendations. Our team values curiosity, collaboration, and clear communication and look for people who are excited to dig into the data, challenge assumptions, and help business partners make better decisions.
What You’ll Do
What You’ll Bring
Why This Role Is Exciting
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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