Assistant Director, Personal Lines Product Research

Are you energized by turning data into decisions that shape products used by millions of customers? Our Coverage A Product Design and Development team is hiring a Consultant or Assistant Director to help ensure our customers have the right coverage at every stage of their policy.

Coverage A (dwelling coverage) is central to how we protect our policyholders' homes. Our team owns Coverage A determination and experience across all channels and transaction types — spanning dwelling feature collection in the quoting application, third-party vendor Replacement Cost Estimate (RCE) calculations, and more!

In this role, you'll identify opportunities to improve the Coverage A determination experience through in-depth research and analysis, directly influencing our go-to-market design. This is high-visibility, high-impact work that meaningfully drives value for both our customers and our business.

Please note

:**This position may have in-office requirements depending on candidate location. The level of position offered will be based on skills and experience at manager discretion. **

We are seeking candidates who bring:

• Intellectual curiosity — you're eager to tackle large, ambiguous, complex problems and uncover new opportunities.
• Product and project management experience — with manager support, you've successfully managed projects from concept to implementation.
• Analytical and technical proficiency — you gather, interpret, and evaluate data across multiple quantitative and qualitative sources, with hands-on skills in SAS and/or Snowflake.
• Strong communication skills — you clearly articulate insights and complex concepts, in verbal, written, and slide format, to executive-level audiences.
• Self-motivation — you're highly organized, take initiative, and follow through proactively.
• A collaborative approach — you contribute to a dynamic, inclusive culture within your team and across partner teams.

Key responsibilities of the role include:

• Develop subject-matter expertise in property and specialty Replacement Cost Estimate and Coverage A product features.
• Conduct complex analyses under general direction — independently querying data, building tools for team use, and performing technical and analytical assessments of product features and key performance metrics.
• Lead and project-manage initiatives with manager guidance, partnering with Risk Analytics, State Management, Distribution, Technology, Policy & Production Support, and other cross-functional teams to design and implement changes.
• Synthesize research and analysis into insights and actionable recommendations that shape product design and strategy.
• Regularly present insights and recommendations to Product and Distribution leadership and cross-functional teams.
• Gather external research — including competitive intelligence and insights from vendors, market research teams, and other functional areas.
• Serve as a resource for less-experienced analysts and mentor interns or rotational analysts as needed.

• Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years.
• Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
• Must have strong planning, organizational, analytical, decision making and communication skills.
• Experience managing projects preferred.