Product Owner – Policy Portfolio, Core Platforms | Personal Lines

The PL Policy Portfolio in USRM is seeking an experienced Product Owner to own and drive the Personal Lines Policy strategy. This role will directly own a Policy capability, providing value to key stakeholders across the value stream, including but not limited to Claims, Servicing, and Product. Operating in a modernizing and evolving policy platform environment, this Product Owner will think strategically about the future of policy capabilities while delivering near-term value through a well-managed, outcome-oriented backlog.

This is a high-impact, cross-functional role requiring strong strategic thinking, stakeholder influence, and the ability to lead multiple squads toward a cohesive and forward-looking policy vision

This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.  Otherwise, this role is remote

What You'll Own

• Policy Product Ownership: Directly own and manage personal lines software products within a policy capability (Policy Lifecycle Management, Policy Issuance, or Policy Provisions Management)
• Policy Strategy: Define and drive a short-term tactical and long-term strategic policy roadmap, aligned to organizational priorities, growing needs of other platforms, and the transformation of our policy ecosystem through the USRM Frontier program.
• Multi-Squad Leadership: Lead multiple squads supporting the same software product, ensuring alignment, coherence, and consistent execution across teams.
• Stakeholder Partnership: Partner closely with Claims, Servicing, and other stakeholders to deeply understand their needs and translate them into clear, prioritized product direction.

Key Responsibilities

• Understands how the Policy platform supports USRM PL business products. Defines, builds alignment, and drives execution on enhancements to the platform to support business product evolution.
• Collaborates with stakeholders, leadership, and Technology partners to create product vision and alignment with strategic priorities; communicates product and portfolio vision to squads and cross-functional teams outside the portfolio.
• Owns and maintains a Policy software product backlog, accountable for its contents, prioritization, and acceptance criteria. Ensures clear, actionable user stories across multiple squads.
• Develops and maintains both short-term (1-year / 4 program increment) and long-term (3-year) product roadmaps that reflect stakeholder needs, technical dependencies, and strategic platform direction.
• Sets priorities and actively participates in squad-level and portfolio program increment planning. Collaborates with peer Product Owners and Policy Portfolio leadership to align cross-portfolio priorities.
• Works daily with engineering squads, clarifying business requirements, leading agile ceremonies, removing roadblocks, and maintaining alignment around policy strategy.
• Collaborates with technology partners and enterprise architecture to evaluate and evolve policy capabilities in alignment with the organization's platform modernization.
• Monitors and maintains product health for owned capabilities, balancing short- and long-term costs with desired outcomes.
• Applies data-informed decision making by analyzing feasibility, cost of delay, and other dimensions of planned or potential product changes; communicates trade-offs clearly to stakeholders and leadership.
• Sets and manages stakeholder expectations for delivery of new capabilities, features, and functionalities.
• Understands regulatory, compliance, and industry constraints relevant to the policy portfolio and prioritizes accordingly.
• Contributes to customer-driven design and ensures the product remains well-positioned through obtaining feedback from consumers and taking best practices from similar platforms.

Ideal Candidate

• Outcome-oriented product thinker: Operates at both the tactical and strategic level, translating long-term vision into actionable roadmaps and near-term delivery.
• Cross-functional collaborator: Builds strong relationships across business, technology, and architecture stakeholders to drive aligned outcomes.
• Adaptable and resilient: Thrives in evolving, modernizing environments where priorities shift and ambiguity is part of the landscape.
• Multi-team leader: Experienced leading and aligning multiple squads toward a shared product vision.
• Platform modernization experience: Familiarity with insurance policy platforms, API products, and/or modernization initiatives in an evolving technology environment.

• Demonstrated ability to develop and communicate strategic product roadmaps across short- and long-term horizons. 
• Able to influence a diverse group of stakeholders; strong leadership skills.
• Experience with API products or platform data capabilities is a plus. 
• Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Strong strategic mindset to drive innovation amongst uncertainty.