Liberty Mutual is seeking an Analytics Manager to lead a team responsible for helping the business understand how our direct sales channels are performing and where we can improve. This team focuses on the customer experience across phone-based sales and digital channels, including how customers engage with us, move through the sales process, and ultimately purchase a policy.
In this role, you will manage a team of analysts who produce forecasts, monthly performance reporting, and in-depth analysis for a large and strategically important part of the business. Your team’s work will help leaders understand whether performance is on track, what is driving results, and where action may be needed to improve outcomes.
This is a highly analytical leadership role. We are looking for someone who is not only strong with data, but also skilled at turning data into a clear and compelling story. The right candidate will be able to look across multiple metrics, identify how changes in one area may affect another, and help leadership understand both the “what” and the “why” behind business performance.
You will also be a hands-on people leader who enjoys developing analytical talent and helping teams increase their influence and impact. This role requires someone who can guide others through ambiguous business questions, support thoughtful analysis, and help translate insights into clear recommendations for business leaders.
This role may have in-office requirements depending on candidate location.
**This is a ranged posting for an Assistant Director or a Director level role. Level offered will be based on candidate skills and experience at manager discretion.**
What You’ll Do:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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