Technical Director, Commercial Auto

As a Technical Director for the Commercial Auto line of business, the successful candidate will be a positive influence and leader/mentor for aligned risk control consultants while completing complex and high premium auto line of business surveys. The Commercial Auto Technical Director will closely partner with the assigned underwriting team to provide consultative service while supporting project completion.  AI utilization, familiarity with industry advancements in vehicle technology applications, and knowledge of Autonomous Vehicles and mobility devices are critical skills. 

The role is responsible for training/mentoring less experienced consultants to improve their commercial auto expertise. The Commercial Auto Technical Director will develop (in conjunction with others) the strategy to identify, address, and improve the discipline’s commercial auto skills. The successful candidate will understand the role of emotional intelligence in the coaching process and take ownership of aligned learners’ development. 

Self-performed work will include prospective, new business, renewal, and service type visits.  The surveys will consist of preparation, account contact, hazard and control evaluation that could include all lines of business, with commercial auto exposure being the leading evaluation. It is preferable but not required that the candidate understands other lines of business such as; liability, property, and workers’ compensation. The self-performed work will support Liberty Mutual Risk Control initiatives and demonstrate the value of doing business with Liberty Mutual. The successful candidate will also take a lead role in delivering and instructing Liberty Mutual driver coaching and fleet management resources, which includes coaching less experienced consultants on the materials and presentation skills.

A key component of the role will be the close collaboration with the Commercial Auto Product and Technical Director.  Project work will include development of training curriculum, resources, partnering with internal and external business partners.

 What You'll Do in the Commercial Auto Technical Director Role:

• Strengthen Our Market Leadership: Enhance Liberty Mutual's leadership position in the risk control space by developing key relationships with large-premium, complex clients.
• Educate and Empower: Provide coaching, training, and resources to risk control consultants and clients to promote best practices in safety and risk management.
• Collaborate: Work closely with cross-functional teams across Risk Control, Underwriting, and Claims—including direct customer service—to ensure comprehensive risk assessment and management strategies.

• Survey and Service High Premium and Complex Accounts: Complete prospective and new business surveys and provide targeted service to our largest and most sophisticated clients using our commercial auto specific tools to improve performance and guide underwriting to profitable business.

• Analyze and Optimize: Use data analytics and industry insights to identify trends, develop actionable strategies, and drive continuous improvement in risk control practices, including applying AI to generate insights and results.
• Influence the Future: Monitor trends in commercial auto and mobility to shape the direction of our risk control initiatives, influencing policy and procedural changes that enhance our market position.

What We’re Looking For:

• An agile mindset with a passion for problem-solving and innovation, and someone who thrives in a diverse, fast-paced environment.
• Proven experience in risk control within the commercial auto insurance industry.
• Exceptional coaching and communication skills to inspire and guide both teams and clients.
• The ability to monitor and evaluate the technical quality of loss prevention services delivered by less experienced consultants.
• Strong technical commercial auto knowledge and analytical skills to interpret data and inform decision-making.
• A can-do attitude that supports both risk control and underwriting while balancing multiple priorities.
• A commitment to actively acquiring and retaining profitable business.
• The ability to lead and collaborate on projects.

• • Bachelor’s degree in Engineering or related field with clear trajectory of increasing skills in the commercial auto insurance field.
  • At least 10 years of directly related consulting experience in risk control or progressive safety/health field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, CDS, CDT, or CPE.
  • Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Conversant in FMCSA regulations, telematics, micromobility, and autonomous vehicles.
  • Strong and effective interpersonal, writing and other communication skills. Role will need to develop and maintain effective relationships with customers, peers, and industry contacts.
  • Excellent coaching and mentoring skills.
  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite and obtain information from the FMSCA/SMS sites.
  • Home based with variable travel of approximately 30-40%.