Sr Administrative Associate

Provides a full range of administrative activities and operational support to one or more managers and/or unit. Incumbents apply advanced administrative skills and a general understanding of business operations to assist with data collection, budget administration, compiling and organizing materials, as well as preparing both standard and ad hoc reports, spreadsheets and presentations of varying complexity. Senior Administrative Assistants quickly make the people they support more productive by relieving them of more routine work.

• Answers, screens and routes telephone calls.
• Resolves administrative problems and answers inquiries.
• Greets and directs visitors, as appropriate, concerning activities and operations of department/ division.
• Arranges meetings and conferences, schedules appointments and performs other duties related to maintaining one or more individual calendars.
• Ensures materials are prepared and distributed and handles any related logistics.
• Compiles, updates, organizes and/or analyzes moderately complex information for inclusion in huddle boards, reports, budgets, presentations and/or customer packages prepares charts, graphs or other presentations of varying complexity.
• Coordinates travel arrangements, ensuring efficient usage of time.
• Manages small scale event planning.
• Processes related expenses.
• Maintains/updates staffing lists, organizational charts, employee contact information, department newsletter, etc.
• Assists with new hire setup/onboarding and training coordination.
• May act as office/department safety contact and provide support to business continuity work.
• Receives and responds to correspondence (some of which may be confidential) proofreads, revises and edits other materials for accuracy, thoroughness and appropriateness.
• Provides support to compliance-related work, to include records retention, reconciliation, and auditing work.
• Prepares, organizes, maintains and retrieves documents, to include scanning and online archiving.
• Sorts, screens and distributes incoming and outgoing mail prepares photocopies and operates a variety of office equipment.
• May order and maintain supplies.
• May administer programs, projects and/or processes specific to the business area supported.

• Ability to apply intermediate administrative skills and demonstrate a general understanding of business operations to perform duties that are routine and non-routine at times
• Highly effective interpersonal skills (particularly tact and diplomacy), organizational and communication skills required to resolve most problems and only escalate the most complex issues
• Ability to exercise judgment to shift priorities, organize multiple tasks simultaneously, and work with minimal direction on most tasks
• Intermediate skills required for using software applications (MS Office) to create both standard and complex exhibits, presentations, reports, spreadsheets, etc
• Typically requires at least 2 to 4 years of administrative experience, which may include successful completion of an administrative assistant certificate program