Join the Workforce Planning (WFP) organization within US Retail Markets (USRM) Claims & Service where you’ll provide strategic analysis and support to the Claims & Service organization, delivering recommendations that span long-term claims and call volume forecasts, staffing and hiring needs, and partner strategy, all the way to day-to-day management of our internal and external resources.
As an Assistant Director, Advanced Analytics on the Work Effort Assessment team, you will play a critical part in optimizing our staffing models and workload management strategies using data-driven insights and process analytics.
The ideal candidate has experience in not only developing a framework and strategy for managing a complex capability but also executes on cross-team implementation of identified recommendations.
We are seeking someone with experience in Claims process data collection that can execute on cross organization initiatives. This role will operationalize complex, multi-stakeholder studies using intelligent tools that gather big data to identify operational improvements and efficiency gains. You will not directly manage a team of analysts, but you will lead through expertise, structured thinking, and executive-level communication. The models you help design will be built by data science and analytics engineering partners; your role is to own the strategy, framework, and architecture of the transition.
What you’ll do:
Strategy & Framework Development
Staffing and Forecast Redesign based on effort
Operationalization & Governance
**This role may have in-office requirements depending on candidate location**
Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.
The ideal candidate will have:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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