Assistant Director, Knowledge Management & Comm

At Liberty Mutual, we are committed to empowering our independent agent network and delivering exceptional experiences that drive mutual success. In this role, you will help shape how we engage with agents across Comparion Insurance Agency, translating strategy into clear, compelling communications that strengthen brand perception, deepen relationships, and support profitable growth.

Working at the intersection of Communications, Marketing, and Distribution, you’ll play a key role in bringing initiatives to life - ensuring agents are informed, engaged, and equipped to succeed in a dynamic environment.

What You’ll Do

• Execute communications that support and engage a network of up to 2,000 independent agents, ensuring clarity and consistency across channels
• Translate complex initiatives - such as compensation changes, technology rollouts, and marketing campaigns into simple, actionable messaging that drives adoption
• Support executive communications and key events, including town halls and leadership meetings, through development of presentations and messaging materials
• Partner with Marketing to create high-quality, multi-channel content that strengthens the Comparion brand and supports business growth
• Collaborate across Enterprise Communications, PR, and internal teams to align and tailor messaging for the agent audience
• Develop compelling, insight-driven storytelling that connects agents and leaders to strategic priorities

What You Bring

We are looking for a communications professional who combines strategic thinking with strong execution and thrives in a collaborative environment. You bring:

• Experience across communications and brand/marketing, including supporting acquisition and retention strategies
• Familiarity with the Property & Casualty (P&C) independent agent channel and insurance distribution models
• Exceptional writing and communication skills, with the ability to simplify complex concepts into clear, persuasive messaging
• Strong collaboration and stakeholder management skills, with experience influencing cross-functional partners
• Experience with Salesforce Marketing Cloud is a plus

Why Join Liberty Mutual?

At Liberty Mutual, you’ll be part of a purpose-driven organization that values innovation, collaboration, and impact. This role offers the opportunity to shape how we engage with our independent agent network at scale while growing your career in a supportive, forward-thinking environment.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco