Summary
Under minimal direction, drives quantitative measurement and evaluation of strategic technology and non-technology investments and initiatives across the Surety portfolio. Partners with project sponsors, stakeholders, and operations teams to establish standardized cost-benefit frameworks, track post-implementation value delivery, and report measurable outcomes to executive leadership. Builds organizational capability in metrics development and analysis to support a culture of accountability aligned to the 2030 strategic plan. Serves as a dual report to the Surety Chief Data Officer and the Surety Director of Operational Excellence. Strong competence in influencing cross-functional partners and ensuring investment decisions are grounded in data-driven insights.
Responsibilities
•Designs and implements a standardized approach to cost-benefit analysis for technology investments and strategic initiatives across the portfolio.
• Builds and maintains a portfolio-level dashboard that rolls up measurable benefits across all active projects and programs.
•Partners with project sponsors and stakeholders to develop benefit statements, define success metrics, and establish baseline data for each initiative.
•Tracks and monitors post-implementation value delivery, identifying gaps between expected and actual returns.
•Conducts complex quantitative analyses under minimal direction to evaluate investment performance and inform executive decision-making.
•Identifies and resolves data availability gaps to ensure the right inputs exist for accurate cost-benefit measurement.
•Provides actionable recommendations to executive stakeholders on investment prioritization, portfolio performance, and execution improvement opportunities.
•Develops and delivers training to sponsors, stakeholders, and operations teams on metrics development, cost-benefit methodology, and what good measurement looks like.
•Enforces standards and accountability for benefit tracking across the project portfolio in partnership with key stakeholders.
•Presents analysis, dashboards, and strategic recommendations to senior and executive leadership with confidence, clarity, and executive presence.
•Influences leaders across the organization to gain buy-in for standardized metrics practices, investment accountability, and new ways of working.
•Champions and leads culture change toward measurable accountability for discretionary investment outcomes aligned to the 2030 strategic plan, building consensus and momentum across diverse stakeholder groups.
•Serves as subject matter expert on investment metrics and value measurement, consulting on complex business cases and design considerations.
•Actively shares knowledge and builds analytical capability across teams to reduce reliance on any single resource for metrics expertise.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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