Cyber Claims Officer

In today's rapidly evolving cyber landscape, our insureds face increasingly complex threats from ransomware and business email compromise to large‑scale data breaches. As a Cyber Claim Officer, you will manage high‑exposure, often time‑sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high‑impact opportunity for someone who thrives on novel issues, technical complexity, fast‑moving incidents, and collaborative problem‑solving.

Responsibilities

• Analyzes, investigates, and evaluates cyber, media and technology‑related losses to determine coverage, exposure, and appropriate claim disposition.
• Utilizes CMS to document claims, track activity, and maintain accurate diary follow‑ups.
• Establishes and monitors indemnity and expense reserves within assigned authority, ensuring accuracy and adequacy throughout the claim lifecycle.
• Makes recommendations for reserves on claims outside of authority level.
• Prepares clear and comprehensive reports for management, underwriting, and other stakeholders.
• Identifies and communicates emerging cyber‑specific claim trends, threat vectors, and policy issues to management and underwriting.
• Manages litigation involving cyber, media, privacy, and technology‑related matters through strategic oversight of counsel.
• Adheres to line‑of‑business litigation guidelines, including budgeting, bill review, and payment processing.
• Proactively manages the full claim lifecycle from first notice through resolution, ensuring timely, strategic progression.
• Actively participates in mediations, arbitrations, and settlement negotiations within assigned settlement authority.
• Participates in internal and external claims audit processes.
• Provides claims‑focused marketing support by meeting with brokers, risk managers, and reinsurers.
• Maintains required adjuster licenses across jurisdictions.

Additional Cyber‑Specific Responsibilities Added:

• Coordinates incident response activities with breach coaches, forensic firms, crisis‑communications teams, and cybersecurity vendors during active cyber events.
• Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.
• Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber‑hygiene improvements.
• Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change

• Bachelors' and/or advanced degree
• 10 + years claims experience, with at least 5 years within a technical specialty
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
• Functional knowledge of law and insurance regulations in various jurisdictions
• Demonstrated superior verbal and written communications skills
• Highest level of advanced analytical, decision making and negotiation skills