Underwriting Assistant

Under direct supervision, learns the technical aspects of various Commercial auto tasks and other supporting responsibilities of an Underwriting Assistant.

This is a remote position. You will be required to go into the office twice a week if you reside within 50 miles of an office.  Please note this policy is subject to change.

Responsibilities:

• Accurately enter required data into various systems (Compass, NUALP, iUW, IDX, Policy View, Property Workstation, CCO, NMWB, @Work, Fleet Utility) to produce Commercial quotes, CNRs, Forms Comparison, Rate Override and Signed Doc tasks, utilizing critical thinking skills to ensure accuracy and precision.
• Develop expertise in identifying all necessary forms and materials related to Commercial auto tasks this department supports. 
• Serve as a reliable and dependable primary point of contact for offshore vendor support regarding all departmental tasks, consistently being available to promptly assist with vendor questions and needs.
• Train offshore vendors on systems, workflows, and procedures, providing clear explanations of processes and ongoing support as required daily.
• Collaborate regularly with other departments on complex transactions, respond to questions, conduct research, and resolve issues as needed.
• Navigate and utilize Form Zilla and the Knowledge Center to process work independently.
• Create and update procedures and job aids within the Knowledge Center to streamline workflows and improve ease of processing.
• Utilize good judgment, critical thinking, and the ability to respond quickly and accurately when evaluating and executing processes.
• Operate multiple systems simultaneously in a fast-paced, high-productivity environment, demonstrating strong attention to detail and accuracy.
• Minimum one year of experience in the Commercial Auto line of business is required.

• Associate degree or equivalent work experience plus 1 to 2 years of insurance industry experience required.
• Solid problem solving skills.
• Ability to follow and refine detailed processing instructions.
• Solid verbal and written communication skills.
• Ability to work in a team environment.
• Solid knowledge of Microsoft Office and processing systems.
• Solid customer service skills.
• Solid organizational and time management skills.