As a member of the Software Product Operations team, you will work across the organization to drive operational excellence across our strategy-to-execution ecosystem for the Product
Owner/Experience organization, ensuring teams prioritize the right work, execute consistently and deliver measurable outcomes aligned to our US Retail Markets (USRM) vision and goals.
The Director, Business Architecture leads the Business Architecture function within USRM's Software Product Operations team, accountable for defining, maturing, and communicating USRM’s business capability framework to strengthen alignment from strategy to product investment and delivery. This role ensures shared clarity on business capabilities, journey concepts, and role/operating model expectations—enabling consistent prioritization, reducing duplication, and improving cross-team alignment on what we are building and why.
**This position may have in-office requirements dependent upon candidate location**
Key Accountabilities:
North Star Journey & Capability Framework Leadership:
Business Capability Model (BCM) Definition & Maintenance:
Capability Maturity & Strategic Linkage:
Role Clarity, Operating Model, and Adoption:
Cross-Team Alignment & Stakeholder Management:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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