Product Analysis Senior Analyst

Join the U.S. Retail Markets (USRM) Product, Risk & Compliance Solutions team as a Senior Analyst, focusing on Issues Management and detailed impact assessments to support error corrections, policy updates, and risk mitigation. This role involves conducting moderate to highly complex analytics that drive actionable insights to resolve defects, errors, and process inefficiencies within the Product organization.

This position requires a strong command of data analysis, business intelligence tools, and project management skills to independently deliver strategic recommendations that enhance operational outcomes while collaborating across multiple stakeholders including State Management, IT squads, Legal, various Product Teams, and Enterprise Risk teams.

As a Senior Product Analyst within the U.S. Retail Markets Product, Risk, & Compliance Solutions team, you’ll play a crucial role in driving issue resolution and risk mitigation across our product portfolio. This position focuses on conducting detailed impact assessments by analyzing errors that have been put into production and accurately reproducing policies within large data sets as they should have been applied if no error had occurred.

• You will generate comprehensive policy lists that quantify refund amounts owed to customers, including any applicable interest or penalties, ensuring every financial exposure is accounted for. Beyond the numbers, you’ll provide strategic recommendations based on your analysis to guide stakeholders toward the best possible decisions for issue remediation.
• Leveraging advanced data analytics and business intelligence tools like PowerBI, SAS, and Snowflake SQL, you’ll uncover root causes behind defects and process errors. Your expertise ensures the integrity and quality of results while collaborating closely with cross-functional partners in Product, Legal, Risk, IT, and Compliance to align solutions with enterprise standards.
• A key part of your role will be keeping stakeholders well-informed by providing clear updates on project deliverables, timelines, status reports, and relevant communications—ensuring transparency and alignment throughout the issue resolution lifecycle.
• Innovation is also central: you’ll integrate GenAI technologies to streamline data preparation, automate workflows, and accelerate insight generation—all while maintaining critical oversight to verify accuracy and mitigate bias.
• You will independently manage projects from issue identification through resolution—communicating clear analytical findings via compelling dashboards and concise reports tailored for senior leadership. At the Lead level, you also mentor junior analysts and drive continuous improvement initiatives to embed best practices across teams.
• This role offers a unique opportunity to apply advanced quantitative skills and project management expertise in a dynamic environment where your analyses directly improve product quality, regulatory compliance, customer restitution—and foster strong stakeholder collaboration at one of America’s leading financial services firms.

Key Responsibilities

Data Analysis & Problem Solving

• Conduct moderate to high complexity analyses related to defect resolution and process errors.
• Identify critical drivers impacting product quality issues; generate impactful insights addressing root causes of problems.
• Utilize advanced statistical techniques and business intelligence tools (PowerBI, SAS, Snowflake SQL) for comprehensive data exploration and visualization.
• Leverage GenAI tools where applicable to increase efficiency in data preparation and analysis quality.
• Actively prototypes GenAI-driven shortcuts (prompt templates, code generation, SQL auto-completion, data cleaning scripts) to reduce manual work and iterate on analyses faster.
• Uses GenAI to generate hypotheses, then validates suggestions with statistical tests and domain knowledge.
• Integrates GenAI into BI workflows (e.g., auto generated narrative summaries for PowerBI visuals, or reusable Snowflake SQL snippets produced from prompts).
• Builds repeatable, documented AI-assisted processes (templates, validated prompts, unit tests) so efficiency gains scale across teams.
• Maintains a critical stance: verifies outputs, checks for data leakage, bias, and accuracy, and documents assumptions.

 Issue Impact Assessment

• Perform detailed impact assessments identifying affected policies, financial exposures, control gaps, and compliance risks associated with issues.
• Collaborate closely with Product, Compliance, Legal, Risk functions and enterprise risk groups to ensure adherence to regulatory requirements while mitigating exposures.
• Conduct analysis of personal lines property & casualty Product data, demonstrating familiarity and expertise with similar data sets.

Project Management

• Develop and independently execute project plans related to issue identification and resolution initiatives; provide regular updates on progress.
• Coordinate cross-functional stakeholder engagement—partnering with IT squads for system fixes, product teams for policy changes, legal for risk mitigation—to drive corrective action plans through timely completion.
• Balance competing priorities by setting clear objectives; influence scope adjustments based on strategic goals.

Communication & Stakeholder Engagement

• Lead meetings by presenting structured analytical findings clearly tailored for senior leadership audiences including Directors and Sr. Directors.
• Create compelling dashboards, reports, proposals detailing Key Process Indicators (KPIs), Key Risk Indicators (KRIs), control recommendations, error resolutions, and improvement opportunities.
•  Prepare concise written communications — emails, IMs, slide decks — that motivate actionable next steps without need for extensive managerial review.

Leadership & Continuous Improvement 

• Drive continuous improvement initiatives contributing best practices documentation such as SOPs or confluence pages to enhance team productivity.

The ideal candidate will have:

Required:

• Bachelor’s degree in mathematics, Economics, Statistics, Data Science or related quantitative field.

Minimum of:

• Senior Analyst: ~4+ years relevant experience conducting advanced analytics in financial services or product domains.
• Advanced proficiency in data querying languages (SQL/Snowflake), statistical software packages (SAS preferred), PowerBI dashboard/report development.
• Strong technical skills in Excel including VBA/macros/scripts.
• Experience working with APIs to integrate/analyze complex datasets from multiple applications.
• Solid project management skills: ability to manage timelines/projects independently while balancing stakeholder expectations.
• Excellent verbal/written communication skills capable of storytelling through data visualization for senior audiences.
• Demonstrated critical thinking/problem-solving abilities aligned with business needs in defect/error resolution scenarios.

Preferred:

• Prior experience supporting Issues Management or compliance-focused analytics within a product environment.
• Familiarity navigating regulatory frameworks impacting personal lines products.
• Exposure to GenAI tools applied toward enhancing analytic efficiency.

Why Join Us?

Contribute directly to improving product quality through impactful analytics supporting issue resolution across USRM’s extensive product portfolio. Thrive in a collaborative environment emphasizing continuous learning leveraging advanced technology including GenAI tools while advancing your career within an industry-leading financial services firm.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  
  
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.  
  
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