Technical Assistant

Job Description

Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.

Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.

Liberty Mutual has an exciting Technical Assistant position available.

• In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
• Specifically, you will be responsible for creating and updating conditional payment cases with Medicare’s recovery contractor for the USRM Casualty claims’ organization.
• You will respond to inquiries and information requests, and resolve routine problems in relation to Medicare compliance, or escalate them as necessary.
• Gathers and organizes data needed by obtaining information from claim systems, files, Medicare’s portal, and/or by contacting people inside or outside the Company.
• Reviews/verifies information which may include source documents, policies, claims files, etc.
• Ensures completion and accuracy of data and task work within the Unit’s SLAs/quality standards.
• Maintains records and data which includes entering data into SharePoint databases and may include tracking in other systems/spreadsheets, etc.
• Ensures accuracy of information and runs reports as needed.
• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
• Provides administrative support to claims staff which may include creating documents, forms, spreadsheets, and presentation material; reviewing incoming mail and determining next course of action, documenting claim files; preparing and sending out form letters.
• Participates in improvement initiatives and/or projects that improve the team’s ability to deliver service efficiently and effectively.

• High school degree or equivalent, plus at least 3 years of related administrative office work experience.
• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• Ability to deliver quality customer service using standard practices.
• Basic knowledge of Microsoft Office applications, such as Excel and Word. Must have current Claims Services experience.