Technical Project Manager

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is drive a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. 

 At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation, and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.  

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Plano, TX and Boston, MA. 

Job Introduction: 

Join a team that is driving the growth of US Retail Markets (USRM)! The Claims Experience Technology team is at the forefront of making our Claims capabilities as accurate, efficient and timely as possible to help people embrace today and confidently pursue tomorrow. We're leveraging Artificial Intelligence, advanced data analytics, and cloud-native architecture to build best-in-class experiences. 

We are looking to add a Technology Project Manager to our team. In this role, you will drive complex, cross-team initiatives in our Claims Technology portfolio. You will orchestrate delivery across multiple products and teams, working closely with Engineering Managers, Solution Architects, Product Owners, Data/ML partners, and vendor platforms. A solid foundation in technology delivery fundamentals and Agile methodologies is critical. Being a collaborative team player and continuous learner is essential.

About the job: 

Project Management & Delivery Coordination: 

• Drive Domain level initiative plans & manage Projects. Actively manage risks through proactive identification, tracking, and mitigation implementation.

• Continuously improve practices and frameworks that optimize the SDLC across the Claims Experience domain. 

• Establish and track Technical KPIs that drive continuous improvement & efficiency within a domain & across projects. 
• Support our continuous Agile maturity journey at both tactical, domain, and strategic levels. 

Cross-Team & Domain Coordination: 

• Own and coordinate dependencies across software products within the Claims domain for aligned projects; maintain transparency via dependency boards and integrated plans and through periodic status reporting.
• Foster team, relationship, and network building to sustain and grow Technology delivery capabilities across the domain
• Maintain work progress visibility, identify and resolve delivery issues, escalating support as needed. 

• Serve as a key communication hub between teams, leadership, and stakeholders. 

Problem Solving : 

• Drive complex problem-solving across diverse teams and competing priorities. 
• Provide clear and concise project status, risks, and decisions for visibility to stakeholders across Claims Operations, Product, Technology, and Compliance.

• Manage multiple priorities while maintaining strategic focus. 

Stakeholder Management & Consensus Building: 

• Facilitate complex and difficult conversations objectively. Apply conflict resolution skills as required to drive quick decision making and delivery progress. 

• Build consensus across stakeholders with different perspectives and objectives. 

• Bachelor’s degree in a relevant field (business, computer science, humanities, etc.) 

• 6+ years of IT and program management and experience working in an Agile team 

• Knowledge/training equivalent to at least one advanced certification from a reputable Lean/agile organization preferred
• Excellent communication, interpersonal, organizational and team building skills, and business judgement is required

• In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in

every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive

benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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• Los Angeles Incorporated
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