Manager, Config and Asset Analytics

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Searching for a data driven service management leader who consistently turns complex data into clear priorities and measurable business outcomes. They excel at ensuring data quality, prioritizing high-impact use cases by business value and feasibility, and aligning resources to deliver within SLAs and business plans. Their strengths include building and coaching high-performing teams, designing fit-for-purpose data and operational processes (ITIL-aligned), and establishing KPIs and analytics that prove success. They communicate confidently with stakeholders at all levels, drive continuous improvement, and de-risk decisions through rigorous analysis and pragmatic prioritization.

Responsibilities:

• Hires and manages a team of people coaches, counsels and develops team members. Defines individual performance objectives and development plans and ensures alignment with organizational objectives.
• Evaluates team and individual performance and makes compensation recommendations.
• Participates in the development of business and/or IT vision, critical success factors and operating plans develops and communicates unit vision, strategies, critical success factors and plans develops high-level migration plans.
• Initiates and fosters business partnerships with clients, vendors, IT and Business Managers develops relationships that support increasing efficiency and effectiveness balances individual client needs with business priorities. Initiates the development of robust ITIL processes that deliver service within the required SLA' s.
• Depicts highly complex ideas and issues to diverse audiences. Assists in driving and implements change and continuous improvement. Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends.
• Oversees the development, implementation and execution of project plans ensures scope and schedule are established for projects and assignments oversees operating plan and resource allocation for the unit, including prioritization and staff deployment. Initiates process improvement activities, which enhance overall effectiveness, proactively seeks ways to improve human resource and other management processes.
• Establishes financial plan for the unit and manages to plan ensures project financial plans are met. Performs related tasks as assigned or requested.

• Bachelor’s or master’s degree in technical or business discipline or related experience
• Minimum of 8 years related experience required
• People leadership experience required.
• Extensive knowledge of ITSM, special focus on CMDB and Asset management
• Experience with ServiceNow CMDB and FlexeraOne preferred
• Exceptional understanding of data analysis, data quality measures and KPIs, ability to manage team of data analysts
• Extensive knowledge of IT operations, strong judgment, managerial and influencing skills.
• Excellent communication (both verbal and written)
• Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential.
• Client and stakeholder focus and ownership - use of own initiative and a proactive approach to work.
• Ability to work effectively with clients, IT management and staff and vendors.
• Strong organizational skills.
• Ability to manage multiple tasks simultaneously.
• Good understanding of business terminology to convey business impact succinctly at a level which senior management understand.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
• Good analytical skills to aid the trending of metrics.