Content Strategist

Liberty Mutual’s USRM Knowledge Management mission is to deliver accurate, efficient, and contextually relevant knowledge that supports frontline employees, strengthens decision-making, and enhances operational performance through advanced technologies like AI. The program aligns knowledge solutions with business goals to improve customer satisfaction, ensure process adherence, reduce costs, and promote a culture of knowledge sharing and continuous improvement.

This role is focused on building, leading, and advancing a best-in-class Knowledge Management (KM) capability at Liberty Mutual. It requires deep expertise in KM disciplines—such as content management, information architecture, user experience, taxonomy design, information retrieval, embedded knowledge delivery, and AI enablement—to ensure knowledge is structured, accessible, and ready for machine consumption.

What experience you need:

• • In-depth knowledge and demonstrated proficiency of Knowledge Management (KM), information management, or library sciences competencies, including
    • Content Management:  Ability to create, share, use, and manage knowledge assets effectively.
    • Information Architecture: Knowledge of structuring information systems to facilitate easy access and retrieval of information.
    • User Experience Design: Understanding how users interact with knowledge and their behaviors, to improve usability and accessibility.
    • Information Retrieval: Expertise in searching and locating information effectively using various tools and methods.
    • Taxonomy/Classifying Information: Knowledge of how to effectively categorize knowledge that enables facilitation of information retrieval, sharing, and reuse
    • Embedded Knowledge:  Designing experiences centered around a push methodology, where content is displayed at the moment of need
    • AI Enablement:  ensuring that Liberty Mutual’s knowledge assets are accurate, structured, machine-readable, and compliant.

• • Leading complex projects, where you were responsible for strategic planning and visioning, including:
    • Defining long term goals and setting clear direction
    • Developing actionable roadmaps and Objectives and Key Results (OKRs) for a core component of a KM program
    • Aligning with organizational priorities and goals

• Engaged teammate who demonstrates high performing behaviors, including:

• • • Facilitating courageous conversations and giving actionable feedback
    • Direct and transparent at all levels
    • Embraces a people-first mindset that promotes equity and inclusion
    • Growth mindset, where you learn from past experience and apply learnings going forward

• Thought leadership and ability to build strong, trusting partnerships
• Degree in applicable field, including MLIS, Information Management, or Knowledge Management, is preferred

What you'll do:

• • Develop and implement comprehensive knowledge management strategies:
    • Use content strategy methods, including human centered design, to find ways to improve the user experience through KM program core components
    • Deliver content and platform experiences in adherence with our KM standards and governance
    • Make decisions and recommendations based on data, analysis, observations, and feedback
    • Use storytelling to convey complex strategies and make them compelling
  • Lead a KM portfolio, including building portfolio OKRs that are aligned to KM capability and business goals, and achieve measurable key results in-line with organizational goals
  • Manage multiple projects simultaneously, ensuring timely delivery and alignment with business and KM program goals
  • Contribute to a best in class knowledge capability by delivering the right content to the right person at the right time to drive the right business outcomes
  • Drive innovation through embracing new technology, approaches, ideologies, such as AI
  • Create and maintain positive stakeholder relationships, across varied capability owners
  • Thoughtfully balance delivering on the work we are doing to win today while simultaneously setting ourselves up to win in the future
  • Stay up to date with industry trends and best practices to continuously evolve our KM program

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  
  
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.  
  
Fair Chance Notices  

• California 

• Los Angeles Incorporated 

• Los Angeles Unincorporated 

• Philadelphia 

• San Francisco