Scrum Master II

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.  

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.

Job Introduction:

Are you a passionate and experienced Scrum Master/Delivery Lead ready to make a meaningful impact. We’re on the lookout for a talented Scrum Master II candidate to join our innovative USRM Personal Lines Policy Platform software engineering organization! As a key driver of our Safeco policy delivery and product teams, your influence will extend across the organization, supporting a portfolio that plays a critical role in driving our company’s profitability.

This position blends the responsibilities of a traditional Scrum Master with those of a Delivery Lead, beginning with a focus on our flagship property initiative. Over time, you’ll have opportunities to expand into other areas—Specialty, Auto, Enhancements—and contribute to a variety of technology initiatives that shape the future of our business.

Your Mission: Drive Agile Excellence!

In this exciting role, you will be the heartbeat of our ecosystem (Policy Data) guiding a

diverse group of software development and engineering teams toward excellence. Your

mission? To cultivate a thriving and mature agile delivery environment that inspires

collaboration, creativity, and continuous improvement. As a key partner to Product Owners (POs), Engineering Managers (EMs), and team leads, you’ll play a pivotal role in fostering an agile culture that not only meets but exceeds expectations. You’ll lead the charge in delivering high-quality software solutions while helping teams navigate the dynamic landscape of our technology initiatives.

What Makes this role special?

This role will be a hybrid Delivery Lead/Scrum Master Role, The ideal canidate will be someone adept in agile fundamentals and principals with experience driving projects to completion, working through dependency management, identifying and highlighting bottlenecks (e.g. requirements readiness, backlog health etc) to get complex programs/projects out the door.  

Make a Difference:

If you thrive on helping software development teams deliver products that impact our customers and communities, this position is crafted for

you. Your work will be critical in some of the largest businesses and technology

transformation initiatives Liberty Mutual has undertaken in years.

Innovative Environment:

Engage with complex challenges in a fast-paced environment where your skills will shine. You’ll be at the forefront of our agile journey, enhancing delivery, operations, and engineering practices alongside brilliant minds.

About the job:

Delivery:

• Facilitates and coordinates portfolio planning process including Agile Program Increment planning events (kick-offs, portfolio/train/program retrospectives, etc.) and managing dependencies, risks & issues.
• Aligning teams with technology priorities, resolving cross-team dependencies, and leveraging data and insights to drive stronger product impact.
• Orchestrating delivery flow across portfolios, ensuring stakeholder alignment, and improving overall portfolio performance.
• Coaching and Mentoring:
• Provide guidance and support to agile teams, helping them understand and implement agile principles and practices effectively.
• Foster a culture of continuous improvement.

Data and Metrics Insights: 

• Leverage planning and reporting tools to provide insights into product delivery, team health and excellent engineering practices.
• Ensure that teams maintain visibility and transparency in their processes, identifies data to measure/analyze and coaches others on how to use the data being captured.
• Opportunity Identification: Actively identify areas for improvement within teams,
• including process enhancements, team dynamics, and overall workflow efficiency.
• Champion innovative solutions to enhance productivity.
• Impediment and Blocker Removal: Proactively identify and remove impediments that hinder team progress.
• Work collaboratively with teams to resolve issues quickly and effectively.
• Issue Escalation: Monitor team dynamics and project progress, escalating issues to
• leadership when necessary to ensure timely resolution and alignment with strategic goals.
• Collaboration with Sr. Scum Masters, Product Owners, Engineering Managers to cultivate and maintain an engaging and sustainable work environment.
• Facilitate open communication and collaboration among stakeholders.

• Bachelor`s degree in a relevant field (business, computer science, humanities, etc.).
• Minimum 5+ years of Scrum Master experience.
• Relevant certifications (e.g., Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or equivalent) are a plus.
• Track record of delivery by leading, coordinating and alignment of teams to secure business outcomes.
• Proven experience as a Scrum Master, preferably within a portfolio or multi-team environment.
• Strong understanding of agile methodologies, principles, and frameworks.
• Proficiency in using agile project management tools (e.g., JIRA, Power BI) for tracking and reporting.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Effective facilitation skills at the team level; remains neutral, applies conflict management & establishes trust. Coaching and mentoring skills.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  
  
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.  
  
Fair Chance Notices  

• California 

• Los Angeles Incorporated 

• Los Angeles Unincorporated 

• Philadelphia 

• San Francisco