Talent Services Associate II

Consults with customers (e.g., employees, managers, and internal partners) and serves as a resource on talent related cases. Collaborates with various business partners to resolve issues and manage cases as appropriate. Supports customers and provides timely responses to inquiries. Leverages technology systems to ensure accuracy of employee records for applicable core processes. Adheres to state and federal regulations to keep the Company in compliance. 

Responsibilities

• Manages all aspects of designated talent related cases of limited complexity, including timely case initiation.
• Supports customers and provides timely responses to inquiries received via phone, email, and the web portal.
• Encourages the use of self-service by referring employees to online resources for talent related questions and case initiation.
• Processes transactions timely and accurately within appropriate HR systems.
• Takes action as needed based on information received regarding case status.
• Adheres to department processes, service level agreements, Company policies, and ensures compliance with federal and state-specific regulations.
• Advocates continuous improvement by participating in tier huddles, process walks, encouraging team to bring forth issues/potential solutions, conducting root cause problem solving sessions, and updating Standard Work guides and other process tools/templates.
• Performs additional duties, to include project-related work, as assigned (e.g., systems testing).

• Requires Bachelor`s degree or equivalent experience, or Associate`s degree with 1 to 3 years of related human resources work experience, to include relevant exposure to HR policies & processes.
• General understanding of HR, state and Federal employment laws and requirements.
• Requires solid analytical and problem-solving skills to understand and address customer issues.
• Must demonstrate high attention to detail, excellent organizational and customer service skills, and solid written and verbal communication skills.
• Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry/request requires higher-level involvement.
• Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources.
• Works well within a team environment, partnering with other members to meet customer needs
• Knowledge of administrative procedures, software applications (such as Microsoft Office Word, Excel, PowerPoint, etc.
• Records management systems, and other business procedures and terminology.
• Requires the ability to maintain confidential information.