Product Analysis Senior Analyst

Join the U.S. Retail Markets (USRM) Product, Risk & Compliance Solutions team as a Senior or Lead Product Analyst, focusing on Issues Management and detailed impact assessments to support error corrections, policy updates, and risk mitigation. This role involves conducting moderate to highly complex analytics that drive actionable insights to resolve defects, errors, and process inefficiencies within the Product organization.

This position requires a strong command of data analysis, business intelligence tools, and project management skills to independently

deliver strategic recommendations that enhance operational outcomes while collaborating across multiple stakeholders including State Management, IT squads, Legal, various Product Teams, and Enterprise Risk teams.

Key Responsibilities

Data Analysis & Problem Solving

• Conduct moderate to high complexity analyses related to defect resolution and process errors.
• Identify critical drivers impacting product quality issues; generate impactful insights addressing root causes of problems.
• Utilize advanced statistical techniques and business intelligence tools (PowerBI, SAS, Snowflake SQL) for comprehensive data exploration and visualization.
• Leverage GenAI tools where applicable to increase efficiency in data preparation and analysis quality.
• Actively prototypes GenAI-driven shortcuts (prompt templates, code generation, SQL auto-completion, data cleaning scripts) to reduce manual work and iterate on analyses faster.
• Uses GenAI to generate hypotheses, then validates suggestions with statistical tests and domain knowledge.
• Integrates GenAI into BI workflows (e.g., auto?generated narrative summaries for PowerBI visuals, or reusable Snowflake SQL snippets produced from prompts).
• Builds repeatable, documented AI-assisted processes (templates, validated prompts, unit tests) so efficiency gains scale across teams.
• Maintains a critical stance: verifies outputs, checks for data leakage, bias, and accuracy, and documents assumptions

Issue Impact Assessment

• Perform detailed impact assessments identifying affected policies, financial exposures, control gaps, and compliance risks associated with issues.
• Collaborate closely with Product, Legal, Corporate Compliance, Risk functions and enterprise risk groups to ensure adherence to regulatory requirements while mitigating exposures.

Project Management

• Develop and independently execute project plans related to issue identification and resolution initiatives; provide regular updates on progress.
• Coordinate cross-functional stakeholder engagement?partnering with IT squads for system fixes, product teams for policy changes, legal for risk mitigation?to drive corrective action plans through timely completion.
• Balance competing priorities by setting clear objectives; influence scope adjustments based on strategic goals.

Communication & Stakeholder Engagement

• Lead meetings by presenting structured analytical findings clearly tailored for senior leadership audiences including Directors and Sr. Directors.
• Create compelling dashboards, reports, proposals detailing Key Process Indicators (KPIs), Key Risk Indicators (KRIs), control recommendations, error resolutions, and improvement opportunities.
• Prepare concise written communications ? emails, IMs, slide decks ? that motivate actionable next steps without need for extensive managerial review.

Leadership & Continuous Improvement

• Serve as a recognized subject matter expert guiding junior analysts; assist with onboarding new hires or rotational team members.
• Drive continuous improvement initiatives contributing best practices documentation such as SOPs or confluence pages to enhance team productivity.

• Bachelor's degree in business, economics, or other quantitative field. Minimum 3 years, typically 4 years or more of relevant work experience.
• Proficient in Excel, PowerPoint, and data analysis software (e.g., SAS, Access).
• Must have good planning, organizational, analytical, decision making and communication skills.