Welcome page

Large Loss Claim Resolution Specialist, Personal Property

Job Locations US-WA-Liberty Lake | US-WA-Puyallup | US-WA-Renton | US-WA-Vancouver | US-WA-Olympia | US-WA-Seattle | US-WA-Bellevue | US-WA-Tacoma
ID
2025-72790
Position Type
Full-Time
Minimum Salary
USD $72,000.00/Yr.
Maximum Salary
USD $113,000.00/Yr.
Typical Starting Salary
$92,500
Flexible Time Off Annual Accrual - days
15

Description

In this role, you will manage, investigate, and resolve assigned Property Contents Claims that present high exposure or more complex under limited supervision. You will inspect, compile and value inventory of damaged/lost contents associated with property claims and provide policyholders with exceptional customer service. You may assist Claims Representatives with in-person inspection/policyholder contact where necessary, and act as technical resource for other Contents Specialists.

 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Responsibilities:

  • Handles a majority of large loss claims assigned under little supervision.
  • Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
  • Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors.
  • Provides quality customer service. Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
  • Oversees coordination of contents vendors, some which are third-party —including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
  • May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed.
  • Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

Qualifications

  • Strong written and oral communications skills required.
  • Good interpersonal, analytical and negotiation skills required
  • Effective negotiation skills.
  • Customer service experience preferred
  • Knowledge of coverages provided within various homeowner policies.
  • Ability to effectively and independently manage workload while exhibiting good judgment.
  • Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience
  • Ability to obtain proper licensing as required.
  • Completion of advanced property training.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.