Portfolio Product Owner - GenAI Platforms

Liberty Mutual is seeking a technical, visionary platform owner to drive the evolution of our enterprise Generative AI (GenAI) platform strategy, a mission critical foundation powering Liberty’s AI enabled transformation.

This executive will be the principal orchestrator of a platform strategy that includes a rapidly expanding portfolio of third-party tools (e.g., OpenAI ChatGPT, Microsoft Copilot) and custom-built capabilities (e.g., LibertyGPT, LibertyAIR). This includes shaping our ecosystem and playing a vital role in how Liberty scales AI capabilities across global operations and redefines the future of work.

Reporting to the CTO Investments, CIO Corporate Functions, this role requires exceptional technical depth, structured program leadership, and executive-ready influence. You will be the Overall Product Lead (OPL) for GenAI platforms and will need to bridge strategy, execution and governance across a global, highly regulated enterprise and a wide group of engineering and execution teams. Your ability to guide the platform’s trajectory through rigorous technical research, then apply your technical depth to participate in informed decision-making will enable us to scale. Equally important is your collaborative leadership as you will be the trusted point of contact across departments and teams.

Key Responsibilities:

Platform Strategy & Ecosystem Leadership

• Act as the Overall Product Lead (OPL) for Liberty's GenAI platform portfolio guiding strategic clarity and cohesion, enterprise alignment and outcome delivery
• Translate Liberty’s 2030 enterprise goals into actionable GenAI platform strategies to support both “Everyday AI” (employee augmentation) and capabilities enablement for AI-powered business transformation
• Shape and evolve the end-to-end platform roadmap: foundational models, orchestration layers, agent frameworks and integration guardrails
• Aligned to business unit visions, strategies, and priorities to set and communicate a compelling, measurable vision and direction for shared GenAI capabilities
• Own platform performance, tracking KPIs, outcomes, and financial metrics (labor, compute, licenses) in partnership with our AIFinOps team
• Contribute meaningful insights that will shape the investment and vendor strategy (e.g., OpenAI, Microsoft, AWS, etc.)

Execution Oversight & Cross-Org Coordination

• Lead across a highly matrixed environment, leveraging storytelling and logic to drive alignment and acceleration
• Regularly engage executives, risk functions (cyber, legal, compliance), and governance bodies (e.g., RAIC) to report progress, address risks, and secure investment
• Design and run prioritization and intake processes supporting both use case enablement and “everyday AI” end-user adoption that balance aspiration with risk appetite and regulatory compliance
• Support business unit technology teams in their AI use case implementation via well managed foundational components aligned with enterprise architecture standards
• Partner with enterprise architecture to identify foundational AI solutions, aligned to our overarching platforms, to scale for broader adoption
• Drive cultural adoption of platform standards and GenAI capabilities through education, influence and targeted enablement

Risk-Aware Innovation & Governance

• Be a core thought partner to cyber, legal, compliance, and HR in designing GenAI guardrails that are risk-aware, not risk-averse
• Provide input to risk experts to enable the evolution of controls and risk frameworks in support of this fast-moving space
• Partner with legal to translate evolving regulatory obligations (GDPR, EU AI Act, etc.) into practical platform constraints and opportunities
• Shape governance narratives with clarity and confidence to enable Liberty to lead responsibly in scaling AI

Strategic & Technical Depth in GenAI

• Deep understanding of GenAI system architecture: foundation models (open/closed), RAG, vector databases, agents, orchestration layers, etc.
• Familiarity with leading platforms: Azure OpenAI, Amazon Bedrock, Google Vertex AI, LangChain, LlamaIndex, open-source stacks
• Track record of evaluating build-vs-buy decisions in emerging tech spaces
• Knowledge of model development lifecycle: prompt tuning, evaluation, hallucination/bias testing, release gating

Enterprise Product Leadership

• Demonstrated product management, product mindset, and UX design, in emerging, rapidly evolving technologies
• Track record of bringing AI/ML solutions from PoC to scaled enterprise deployment
• Rigor in experimentation: hypothesis-driven, metrics-led, and focused on productionalization
• Bias for product thinking over project execution — reusable platform assets over bespoke builds
• Bias for platform thinking: reuse> reinvention, scale> bespoke

Governance & Risk Acumen in Regulated Environments

• Experience in highly regulated industries (e.g., insurance, finance, healthcare)
• Deep knowledge of AI-specific regulatory challenges (auditability, transparency, accountability)
• Proven ability to influence and shape governance models alongside legal, compliance, and risk teams

Cross-Functional Executive Influence

• Experienced operator in matrixed organizations, able to influence without authority
• Boardroom-ready communicator with executive presence and deep technical fluency
• Effective at change management and organizational storytelling to demystify AI and drive adoption

Additional Qualifications

• Business expertise and knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor’s degree in relevant field (business, computer science, etc.) and a minimum of 10 years’ experience in business, engineering, technology and/or consulting.
• Master’s degree preferred.
• Experience working with global delivery models and enterprise-scale stakeholder groups
• Financial acumen to manage multi-million-dollar platform portfolios
• Expertise in the Insurance and Investments industries preferred
• Deep executive communication skills with a “learn-it-all” mindset
• History of building and scaling technical teams: ML engineers, platform architects, governance SMEs
• Demonstrated comfort experimenting with non-consensus ideas and frontier use cases
• Brings a unique perspective — not locked into one vendor's narrative or roadmap

Why Join Us?

At Liberty Mutual, we’re not just adopting GenAI — we’re reshaping the way a global, regulated enterprise thinks, operates, and competes using AI as a core capability. You’ll have a platform, a mandate, and the executive backing to move fast and make a lasting mark.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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