Manager, Product Owner - Business Transformation, Worker's Compensation

Our program is a multi-year, flagship initiative driving business transformation within the Workers Compensation (WC) line of business, powered by modern technology and a product-centric mindset. At its core, it is about reimagining how we serve our customers—now and into the future—through a fully modernized platform that enables WC Claims to meet evolving expectations with agility and impact.

We’re seeking a strategic and visionary Manager, Product Owner to lead and be responsible for shaping the program's success by aligning execution teams around strategic direction, anticipating stakeholder needs, and delivering value at every stage of the product lifecycle. In addition to owning product-specific business objectives and customer satisfaction, this role will oversee a portfolio of products, ensuring alignment across roadmaps to meet broader channel and portfolio goals.

The Manager will also guide runway-level planning and program alignment, while administratively managing a small team of Product Owners. They will lead Agile teams and cross-functional stakeholders to secure resources, remove roadblocks, and maintain focus on key priorities. They will be accountable for outcomes and KPIs tied directly to business objectives.  This role demands a balance of strategic vision, operational excellence, and leadership to drive impactful results.

If you thrive in a space where transformation meets execution, and where leadership means driving clarity, collaboration, and customer-centric innovation—this is your opportunity to make a lasting impact.

Responsibilities:

• Sets ambitious and clear channel strategy, develops comprehensive product vision and translates into specific feature strategies and roadmaps for less complex journeys and/or product(s).
• Responsible for business results of the related set of customer journeys or products as measured by relevant KPI`s.
• Responsible for communicating the product vision effectively to key stakeholders and team members.
• Works closely with IT and other Business Unit counterparts to ensure resource alignment in support of product vision and roadmaps
• Ensures customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product
• Owns alignment of development and business resources on goals and priorities while working with stakeholders and team to remove roadblocks to execution.
• Directly manages a small team of Product Owner/ Associate product Owners who are responsible for all aspects of customer journey/product lifecycles.
• May also act as a Product Owner for a squad.
• Participates to provide feedback, support, coaching, in sprint-and release plans together with Scrum Master.
• Manages delivery of scope, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently.
• Acts as the `voice of the customer.
• Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Approves final stories and approves completed user features or series of features.

***This position requires candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week***

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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