Product Owner II - Underwriting Domain

The Product Owner II represents the voice of the customer and the organization on the Agile team, defining and prioritizing features and stories to deliver business value. They deeply understand customer problems, ensure work is clearly defined and prioritized, and keep the squad focused on the highest-value work. The role requires continuous collaboration and communication with stakeholders and partners in Data Science, Technology, and business to align priorities and understand the supported technologies and systems. The Product Owner will also drive innovation initiatives that leverage AI and advanced analytics to reshape underwriting risk assessment, increase automation where appropriate, and enable more accurate, consistent, and transparent decisioning.

Business Knowledge:

• Prior Underwriting experience and knowledge related to Middle Market Property & Casualty highly desired
• Understanding of underwriting risk drivers and how data, machine learning, and AI can augment risk assessment, pricing, and exposure management
• Familiarity with model governance, regulatory considerations for automated decisioning, and the need for explainability of AI-enabled outputs

Agile Team/Squad Responsibilities:

• With the squad, accountable for developing and achieving product level KPIs
• Manages product(s) with a moderate degree of strategy, scope, and complexity
• Owns and maintains the product backlog and is accountable for its contents and prioritization
• Accountable for clear, actionable user stories
• Participates in squad/team demos, retrospectives, and all other ceremonies
• Balance tactical and strategic decisions for the product, collaborating with peer product owners, managers, portfolio product owners, and other technical leaders, as necessary
• Works with Business Agility & Tech to create PI plans that align to the short- and long-term product strategy, raising concerns & dependencies
• Authors features that support high level missions and readies for team consumption
• Understands customer needs through exposure to research / discovery (quantitative & qualitative) and testing & uses this to optimize experiences
• Attend (and occasionally lead) sessions with users, customers, SMEs, to gain thorough understanding the product, immediate opportunities, and long-term direction
• Partner with User Experience to ensure the products delivered strike the right balance between intuitive, simple, cohesive, and complete
• Monitors and maintains the product health, proactively monitors impact of their product on others in the ecosystem
• Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product
• Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio
• Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio
• Champion AI-driven pilots and production initiatives: partner closely with Data Science and Tech to define AI use cases (e.g., risk scoring, triage, anomaly detection), prioritize experiments, and translate model outputs into actionable underwriting workflows
• Ensure safe, responsible deployment of AI: collaborate on model validation, monitoring, explainability, and human-in-the-loop design to maintain underwriting oversight and regulatory compliance
• Drive adoption for AI-enhanced underwriting capabilities by helping design UX flows, and feedback loops so underwriters can trust and use model-informed recommendations

Additional Responsibilities Highly Desired:

• Shape and communicate the product vision, ensuring alignment with strategic priorities across teams and executive leadership
• Translate recommendations into strategic actions that support GRS priorities with minimal coaching
• Articulate and quantify product value and measurable outcomes from digital investments
• Collaborate with the agile working group to clarify business needs, remove roadblocks, and align on product strategy
• Champion experimentation and AI adoption: run hypothesis-driven pilots with Data Science, define success metrics/ROI, and maintain an innovation sandbox with appropriate guardrails
• Help establish an innovation sandbox and guardrails for rapid prototyping, ensuring ideas are matured into production-ready capabilities with appropriate controls

If you are passionate about solving business problems and motivated to work with business and technology teams in pursuit of key GRS objectives, apply to join the Business Agility organization!

The Risk Assessment & Coverage portfolio within the Underwriting domain is an exciting place to share your talents and knowledge of Underwriting as well as exercise creativity unraveling complex capabilities to ensure Underwriting profitability. This role offers the opportunity to help reshape underwriting risk assessment through AI and analytics, driving innovation that materially improves underwriting outcomes and operational efficiency.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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