Are you a strong Customer Service/Financial Specialist with billing experience? Then consider a career with Liberty Mutual on our Safeco Billing Operations Billing Team!
In this role, you will provide customer service support to our internal CSRs that directly assist internal agents on billing matters. Working in a fast-paced environment, you will answer phone interactions and will be responsible for any additional tasks and reports to be completed daily. You will perform routine and advanced calculations, balancing, and provide educational responses to assist CSRs with answering escalated customer inquiries. You will also use problem-solving and independent judgment skills impacting billing decisions and activities.
Department Hours are Monday – Friday from 8:00am EST – 8:00pm EST, any applicant would need to be available to work all shifts within department hours.
Responsibilities:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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