Senior Salesforce Software Engineer

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.  

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. 

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX and Indianapolis, IN.

Job introduction:

The Risk Intake and Operations Enablement (RIOE) portfolio within the Global Risk Solutions (GRS) Distribution and Underwriting organization is seeking a Senior Salesforce Software Engineer to join our team. The team owns platform support for five GRS Salesforce orgs and operates the Salesforce Center of Excellence, establishing guardrails and best practices and governing change through a Salesforce Review Board.

In this role, you will help transform Salesforce from siloed systems into a strategic, global platform that empowers the business to launch products, scale operations, and deliver exceptional experiences quickly and reliably. You will collaborate across multiple Salesforce orgs, establishing best practices and promoting standardization and reusability throughout the Salesforce organizations.

Rather than developing isolated solutions, you will research, architect, and implement scalable capabilities, influence DevOps processes, and enable teams worldwide. Your contributions will be critical in unifying Salesforce into a strategic global platform, elevating it beyond a collection of local tools to a core business enabler.

About the job:

• Collaborate effectively within an Agile team alongside the Product Owner, Scrum Master, and other team members.
• Collaborate with cross-functional teams to build and maintain scalable, reusable Salesforce solutions across multiple orgs.
• Develop and promote best practices, standardization, and governance for global Salesforce implementations.
• Influence DevOps processes and enable continuous improvement of Salesforce deployment and management.
• Identify and advocate for the adoption of reusable platform capabilities.
• Champion and maximize the use of Salesforce’s out-of-the-box capabilities to improve efficiency, reduce costs, and limit custom development where possible.
• Prioritize understanding and applying the principles of engineering excellence in your work.
• Write clean, maintainable, reusable code according to the team's standards, continuously seeking improvements to coding practices.
• Own, scope, and deliver well-defined deliverables or user stories, providing regular progress updates during stand-ups and other agile ceremonies.
• Develop and maintain software products that conform to established specifications and meet GRS Salesforce quality standards and guardrails.
• Support, monitor, and maintain production-grade systems using observability tools and address issues as they arise.
• Work closely with both technical and non-technical teams to achieve optimal solutions that maximize customer value.
• Foster a culture of code quality by implementing automated unit and integration testing within the software development lifecycle. Apply security best practices, including threat modeling, to your code.
• Enhance your knowledge of architecture, modern engineering principles, and design patterns.
• Implement your team's approach to delivering high-quality, tested code while maintaining and improving CI/CD pipelines. Participate in code reviews and actively review pull requests from team members.
• Produce technical specifications and other documentation as required for development solutions.
• Maintain strong working relationships with colleagues, vendors, and customers.
• Mentoring and coaching team members as well as other teams.

• Bachelor’s degree in technical or business discipline, or equivalent experience.
• Must have 5+ years’ experience developing and designing Salesforce capabilities (Sales Cloud and Service Cloud Required)
• Experience with object-oriented programming, Apex, Lightning Web Components, JavaScript, Process Builder/Flow, and SFDX
• Experience in Java/J2EE and proven ability to pick-up new languages & frameworks as required
• Experience with Java, and other full stack frameworks and languages is a plus (Typescript, HTML, CSS), including Java and RESTful services, spanning horizontal and vertical packages
• Proficient in software engineering tools such as CloudForge, Bamboo, Github Jira, Venti, Kafka.
• Backend Engineering experience building API products and managing API solutions (e.g., Apigee), including API versioning, documentation, and developer onboarding highly preferred.
• Experience in AWS serverless solution design and event-driven integration patterns preferred
• Experience in developing AWS cloud-native solutions preferred.
• Proficiency in backend languages that deliver business value, such as Python and TypeScript.
• Familiarity with DevOps tools such as Jenkins, Bamboo, Git, or similar for deployment purposes.
• Knowledge of various database paradigms, including SQL and NoSQL.
• Solid understanding of security protocols and standards.
• Experience with automated testing principles.
• Deep understanding of engineering excellence principles and the ability to demonstrate this in your work.
• Experience in feature or function design and delivery as part of an agile software development team (e.g., Scrum, Kanban, XP).
• Experience working with Product Owners, customers, end-users, or stakeholders in delivering software, solutions, or products.
• Proven experience working independently.

Desired experience:

• Experience in integration design, development, and delivery.
• Familiarity with Infrastructure as Code (e.g., AWS CDK, Terraform).
• Experience in supporting, monitoring, and maintaining production-grade systems, including investigations using observability tools (e.g., Splunk, Datadog, AWS tools).

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers.  By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco