We’re hiring a Director of Research to lead the Servicing Cross-Platform Research team. You’ll manage a small team to drive impactful market and user research and deliver insights that shape our servicing experiences and business strategy. This high-impact role partners with senior stakeholders, champions the voice of the customer, and influences strategy through actionable research and recommendations.
We are seeking a dynamic and data-driven Director of Research to join our Experience Research team focusing on Servicing. You will lead a team of two researchers spanning both market research and user research. This role engages with senior stakeholders across Servicing within U.S. Retail Markets and requires a deep understanding of the business priorities. You will spend a majority of your time planning and executing complex research, and partnering with stakeholders as a thought leader in guiding strategic decisions. In addition, you will be responsible for prioritizing the work for and guiding the growth and development of your team.
Key Responsibilities:
What Sets You Apart:
Qualifications:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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