Transformation & Change Communications Senior Consultant

Liberty Mutual’s Global Risk Solutions (GRS) business is evolving to meet the needs of a fast-changing risk landscape. We are investing in transformation that will shape how we serve clients, empower employees, and drive sustainable growth.

As a Transformation & Change Communications Consultant, you will play a pivotal role in this journey—executing transformation communications and change management activities in support of GRS’ transformation. You’ll partner across workstreams and business units to design and deliver effective communications, strengthen the case for change, and keep employees engaged and aligned. This role requires deep experience in communications across large scale, enterprise transformations (e.g., company-wide technology implementations, M&A integrations, operating model redesigns, or major cultural change programs). Formal change management training in a proven methodology such as Prosci is highly desirable.

This is a unique opportunity to influence high-visibility transformation programs, work directly with executives, and help shape the future of a global business.

What You’ll Do

• Design and deliver communications and engagement plans that support transformation across GRS.
• Create compelling content (presentations, newsletters, FAQs, talking points) and prepare materials for leadership and employee forums.
• Partner with workstreams and business units, providing tools, templates, and best practices for internal communications.
• Build and maintain the case for change, ensuring messages evolve and resonate with employees at all levels.
• Drive adoption and behavior change by orchestrating communications and change management activities across functions.
• Measure effectiveness, gather feedback, and continuously refine strategies.
• Comfortable navigating a highly matrixed organization and partnering with external consultants.

Northeast location strongly preferred.

This role is a hybrid opportunity preferably based in Boston, New York, or Washington, DC. The incumbent will be required to travel to Boston with some regularity if not Boston-based.

What You’ll Bring

• 7+ years of progressive experience in communications, change management, and transformation roles, with demonstrable hands-on experience supporting large-scale, enterprise transformations (company-wide technology rollouts, M&A, global operating model changes, major process transformation or culture change).
• Expertise in shaping clear, compelling narratives for large-scale change.
• Strong writing, storytelling, and content development skills.
• Ability to influence and build trusted relationships with executives and stakeholders.
• Proven track record shaping and executing communication strategies for complex stakeholder groups across multiple geographies and functions
• Comfort operating in fast-paced, ambiguous environments.
• Bachelor’s degree; advanced degree a plus.

What We Offer

• A pivotal role in Liberty Mutual’s global transformation journey.
• Exposure to senior leaders and high-impact initiatives.
• A collaborative, inclusive culture that values diverse perspectives.
• Competitive pay, benefits, and growth opportunities.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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