Quality Engineering Manager, Engineering

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

About the Role:

Are you passionate about building a culture of quality and driving engineering excellence across large, complex programs? The Frontier Program at Liberty Mutual is searching for a visionary and hands-on Quality Engineering Manager to establish and lead our Quality Engineering (QE) capability supporting the delivery of the Frontier program. In this strategic role, you will be accountable for creating, implementing and enforcing quality standards, practices, and tooling across multiple delivery teams, ensuring robust end-to-end (E2E) testing and continuous improvement throughout the software delivery lifecycle.

You will be partnering closely with architects, engineering leadership, business stakeholders, and enablement teams to elevate quality, reduce risk, and deliver high-value outcomes.

Responsibilities:

• Quality Strategy & Governance:
• Establish, communicate, and enforce quality standards, frameworks, and best practices across the enterprise, aligning with Frontier Program goals and Liberty Mutual standards.
• Define and implement fitness functions, quality gates, and assurance areas throughout the SDLC (requirements, design, build, test, implementation, operations).
• Team Leadership & Enablement:
• Build, lead, and mentor a high-performing quality engineering team with specialist resources (e.g., E2E testing, performance, security, test data).
• Develop onboarding, training, and enablement materials to support delivery teams in adopting standards and tooling with minimal friction.
• Cross-Functional Collaboration:
• Partner with business analysts, architects, engineering managers, and delivery teams to clarify what quality means for each phase and function, codifying processes and making them visible and measurable.
• Work with vendor and partner teams to ensure alignment with enterprise quality standards and integration requirements.
• Testing Excellence:
• Define, implement, and scale E2E test practices, including contract testing, performance testing, chaos testing, integration testing, acceptance testing, and regression testing across platforms and interfaces (Guidewire, Liberty Mutual systems, external/vendor systems).
• Champion automation-first approaches and accelerate the adoption of AI-driven testing, test data management, and observability tools.
• Quality Measurement & Reporting:
• Lead the setup and continual refinement of quality dashboards providing real-time visibility into key quality metrics, risk status, compliance, and business impact.
• Establish traceability matrices and reporting processes to support regulatory, audit, and compliance needs.
• Continuous Improvement:
• Foster a culture of ongoing learning and improvement, leveraging lessons learned, retrospectives, and data-driven feedback.
• Baseline key quality KPIs and drive measurable improvement over time
• Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
• Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
• Monitors team effectiveness and addresses issues affecting team productivity.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles; manages interdependencies when needed.
• Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
• Hires talent and actively engages in recruiting processes.
• Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance application or platform

• Proven track record in software quality engineering, assurance, or testing management roles within large-scale, multi-team programs or enterprises.
• Deep expertise in E2E testing strategies, automation frameworks, and quality measurement approaches.
• Demonstrated experience implementing quality standards and governance across diverse SDLC phases and business domains.
• Strong understanding of enterprise architecture, integration points, and complex system landscapes (API contracts, data flows, vendor platforms).
• Hands-on experience with modern quality tools, test automation platforms, observability tools.
• Ability to work collaboratively and influence senior stakeholders across business, technology, and vendor functions.
• Experience leading and developing high-performing teams, including coaching and mentoring specialists.
• Excellent communication, facilitation, and change management skills.

Preferred Qualifications:

• • Experience in the insurance, financial services, or highly regulated industries.
  • Familiarity with Liberty Mutual’s quality strategy, standards, and platforms is a plus.
  • Exposure to AI-driven testing, performance engineering, or security assurance practices