Senior Analyst, Advanced Analytics - Direct Distribution (Call Center Sales Analytics)

*Level of position offered will be based on skills and experience at manager discretion*

**This role may have in-office requirements based on candidate location.**

Are you interested in influencing the strategy of a multi-billion dollar sales organization? Do you excel in using data to craft quantitative insights that translate into impactful business actions? US Retail Markets (USRM) Direct Distribution Analytics within Liberty Mutual’s Insights & Solutions group is seeking a highly motivated analyst to join the team with a focus on supporting the DRC Optimization portfolio - a collaborative, innovative, and high energy environment that focuses on enhancing the processes through which consumers purchase individual policies through the Direct Response Center (DRC). This role provides an exciting opportunity to gain subject matter expertise of the direct data landscape and tools and drive strategy for Direct Distribution. The ideal candidate possesses advanced analytical abilities, critical-thinking skills, and will be able to work collaboratively & independently on high impact projects focused on our path towards profitable growth for the direct channel.

Responsibilities:

• Utilize a variety of tools and data sources to lead analysis focused on enhancing the DRC sales experience through customer segmentation
• Lead workstreams both independently and cross-functionally, providing stakeholders with recommendations for future enhancements and answering complex questions by synthesizing data from various sources
• Analyze business metrics to plan, size and prioritize new opportunities for implementation
• Experience querying, curating, and manipulating large datasets from multiple platforms to deliver insights to critical business questions
• Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment
• Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions
• Collaborate with front-line leaders, Operational Analytics, agile squads, and Operational Enablement to identify opportunities, ideate and prioritize solutions and inform implementation
• Ability to tie quantitative and qualitative insights together to inform appropriate prioritization of work while supporting our front-line sales agents
• Balance profitability and growth in executing on our Segmentation and Direct Monetization goals
• Think critically and holistically to drive a cohesive strategy across the entire Direct ecosystem

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco