Asst Director, Relationship Management

Assistant Director, Relationship Management – Strategic Partnership Group (SPG) | Liberty Mutual

Are you ready to make a meaningful impact at Liberty Mutual by driving growth and managing a key distribution partner? As an Assistant Director within our Strategic Partnership Group, you’ll play a pivotal role managing and expanding our key partnership with a large external Agency – a high-volume, complex account essential to our omni-channel distribution strategy.

A little bit about the Strategic Partnership Group (SPG)…SPG is a vital growth engine that drives high-quality personal and small commercial leads to our Direct channel through thousands of affinity partnerships and strategic third-party appointments. By fueling Liberty’s omni-channel distribution, SPG generates meaningful premium and competitive advantages through innovation and business development expertise.

In this role you’ll serve as a key liaison for the external Agency’s sales and service teams for both personal and small commercial lines, operating with minimal direction, often independently. You will leverage your strong communication, analytical, and collaborative skills to champion operational excellence and business development. You’ll work cross-functionally with teams in Underwriting, Product, Claims, Technology and more, to address business challenges, implement new products, and optimize agency performance. This role is critical in ensuring overall growth, profitability and retention of the Agency account.

We’re looking for someone who is entrepreneurial, inquisitive, data-savvy, and passionate about customer service. If you thrive in fast-paced, innovative environments and want to make an immediate impact, this is your opportunity.

Key Responsibilities:

• Manage and Grow Partnership: Independently manage our strategic relationship with the external Agency partner, driving new business, profitability, and retention.
• Build Relationships: Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse audiences.
• Champion Collaboration: Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals.
• Analytical Problem Solving: Conduct ad hoc analyses and drive data-driven decisions; experience with PowerBI is strongly preferred.
• Team Leadership: Collaborate with a geographically dispersed team of Relationship Managers to optimize processes, troubleshoot issues, and maintain alignment.
• Product Expertise: Have or develop deep knowledge of Liberty’s personal and small commercial lines products and systems, as well as our API sales integration.
• Reporting: Ensure timely, accurate weekly and monthly reporting on partnership performance.

What We’re Looking For:     

• Proven experience managing complex, high-volume partner or client relationships in insurance or related industries
• Entrepreneurial spirit and eagerness to learn in a fast-paced environment
• Ability to work independently, prioritize competing demands, and solve problems creatively and decisively
• Strong interpersonal and communication skills with the ability to adapt style for diverse audiences
• Analytical skills and comfort working with data; experience using PowerBI or similar tools is a strongly preferred
• Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable
• Collaborative mindset with a passion for driving business results through cross-functional teamwork

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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