We are looking for a Product Designer to join our UX Design Team at Liberty Global Risk Solutions, reporting to the Head of Digital Product Design and User Experience. A product designer who collaborates and operates using a user-centric approach, continuously optimizes the quality and value of the outputs, and measures and monitors the outcomes’ impact. Working on regional and global initiatives, with teams and stakeholders at various offices and locations; also, in conjunction and collaboration with our wider Liberty Mutual Group colleagues, leveraging our global reach, expertise, and assets.
In this role, the product designer will plan, facilitate, and assess experience discovery and ideation activities to define and design the required UX deliverables: user flows, journey maps, persona development, business results, objectives, and priorities alignment, wireframes, UI considerations, prototypes, user testing and research, technical feasibility alignment, optimization tests, and more according to UX best practices and as relevant to the experience, digital, and business strategies. Working under general direction, in partnerships with the business, development teams, and product leads to understand the business vision and objectives to help identify opportunities for competitive advantage. Creating user-centered design solutions that feature ease of use, employ best-in-class interaction design, and optimize the user experience.
About the Department & Team:
The User Experience team strives to increase adoption and improve ease of use of our products to delight our internal and external customers. We do that by building a deep understanding of users' behaviors, needs and goals. In collaboration with teams across the organization, we support experiences that represent touchpoints and interactions our customers have with products and identify ways to improve their experiences by testing and learning.
About Liberty Mutual Global Risk Solutions:
Liberty Mutual GRS consists of GRS North America, Liberty Specialty Markets, and Global Surety and goes to market in geographies across the globe under several brands.
Responsibilities:
Under general direction, creates user experience and visual design solutions for assigned projects (or a functional area) based on business objectives and user research. Optimizes multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes, and prototypes). Maintains the defined UX and brand standards in the execution of visual, interaction and motion design. Proposes changes or new standards as needed and contributes to pattern library with markup. Participates in the objective-setting and discovery process, including user persona development and interpreting user goals, and may lead some user research activities under supervision of Research Team. Collects and interprets results of user research, concept testing, and usability testing to make design recommendations. Acts as an advocate for the end user within a cross-functional team. Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.
Skills and Experience:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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