Receivables Analyst

Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual has openings for Receivables Analysts!

In this intermediate-level financial role, you will perform billing and collection accounting for several plans and programs. This includes account reconciliation, preparation and issuance of invoices, and the use of letters of credit. Receivables Analysts interact with internal departments, attorneys, and customers to resolve account disputes and collect outstanding balances. You will also describe billing services to external customers in a way that is easy to understand, analyze account activity, and provide exhibits that support account statements and reports requested by customers and internal teams. Additionally, you’ll be responsible for analyzing and identifying cash flow opportunities.

Responsibilities:

• Sets up billing plans in the system using the customer’s plan and rate structure, payment mechanisms, premium information, and eligibility data.
• Prepares billing invoices and supporting documentation for assigned accounts based on requirements and billing cycles, ensuring billing information is accurate, complete, and delivered on time.
• Follows up with Sales and Underwriting for timely billing instructions, as evidenced by preliminary management report results.
• Initiates the collection process for each account, such as the electronic draw from the customer’s bank account or monthly draw from a collateral account (pre-funding cash collateral payment plan).
• Performs various accounting functions, including invoicing, analyzing customer payments, and managing the book and receivable accounts in an automated customer accounting system.
• Resolves billing and collection questions and disputes by analyzing financial information and working with internal departments to correct premium booking discrepancies or negotiate extensions of credit.
• Partners with market stakeholders to ensure the availability and integrity of all financial information provided to customers.
• Creates exhibits to support and summarize relevant account information.
• Initiates calls to customers on or before due dates to confirm invoice receipt and agreement with the amounts; determines whether to initiate dispute resolution or collection processes for overdue accounts.
• Manages dunning activity, including negotiating, issuing non-pay cancellations, and referring accounts to in-house attorney units.
• Recommends drawing on letters of credit to satisfy customer balances.
• Reconciles balances to reflect activity (e.g., earned premiums, loss expenses, vendor charges, or rating adjustments), including those under loss-sensitive plans, bank statements, and retrospective rating adjustments.
• Suggests changes and identifies opportunities to improve customer service, cash flow, and business processes.
• Delivers prompt and professional service to both internal and external customers.

• Critical thinking, negotiation skills, financial acumen, writing, negotiation and interpersonal skills.
• Working knowledge of Microsoft Office Suite and mainframe applications.
• Basic understanding of insurance industry, GAAP accounting, state regulatory environments, rating plans as well as billing, collection, audit and booking processes.
• As normally acquired through a BS/BA degree with a major in Accounting, Finance, Economics or Business Management plus 12 months of experience.