Product Owner

We deliver our customers peace of mind every day by helping them protect what they value most. Come join the U.S Retail Markets Experience and Strategy organization as a Product Owner (PO)! We have two openings to help deliver our mission to create reusable, efficient, and personalized service experiences that drive value in every interaction.

Agency Download Product Owner  

We’re hiring a Product Owner to help modernize and support Liberty’s Personal and Commercial Download platforms — the systems that enable smooth policy data exchange between carriers and agencies. This role will focus on simplifying complex processes, improving reliability, and shaping the future of our platform. We’re looking for someone who understands personal lines insurance (commercial is a plus), is comfortable learning new systems and tools, and brings strong analytical and problem-solving skills. 

The ideal candidate will have:

• Strong business analysis skills with a technical mindset 

• Solid insurance knowledge, especially personal lines, and ideally some commercial insurance experience. 

• Familiarity with mainframe environments (e.g., INS) is a plus. 

• Familiarity with policy servicing and policy change tools is a plus.  

• Bonus: Comfortable learning and working with complex industry languages like AL3 and XML. 

Agency Performance Product Owner 

We’re looking for a Product Owner to lead our Agency Performance Management software product, built primarily on the IA Salesforce platform. This role supports digital capabilities for Territory Managers and Agency Partners and will drive experience for users around Agency Programs and Territory Sales Planning, for example. You’ll help shape intuitive, field-facing tools that strengthen relationships and enable smarter, more strategic engagement in the field. We’re embarking on a major modernization overhaul and are looking for someone eager to help craft new efficiencies and impactful, user-friendly experiences for Territory Managers and agents.

 The ideal candidate will have: 

• Familiarity with the IA channel 

• Experience creating delightful experiences for agents and their partners 

• Experience working with matrixed stakeholders / across cross-functional teams  

In these roles you can expect to:

• Contribute to the creation of product vision and alignment with strategic priorities with stakeholders. Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
• With the squad/team, contribute towards achieving assigned product KPIs. Manages product(s) with a low-medium degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
• Participates in squad/team demos, retrospectives, and all other ceremonies.
• Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
• Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
• Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
• Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
• Contributes in customer-driven design and usability testing. Ensures a well-positioned product through market & industry analysis.

**This role may have in-office requirements based on candidate location.**

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco