Senior Director, Property & Specialty Program Delivery

Are you a strategic thinker, execution-focused, and dynamic leader who drives operational excellence, solves complex problems, and delivers results? We are seeking an exceptional Senior Director to lead the Property & Specialty Program Delivery organization. This large and highly visible role is central to deploying Property & Specialty insurance products to market that drive profitable growth for USRM.

Reporting directly to the Vice President of Property & Specialty Product Delivery, you will be a strategic leader responsible for executing on the Property & Specialty Product portfolio and ensuring products are brought to market effectively and swiftly. You will lead a large organization (~50 indirect reports)—managing 5 direct reports —with responsibility and accountability for disciplined execution, monitoring of programs to ensure accurate delivery, and drive continuous improvement in Program Delivery. As a key partner across the Delivery ecosystem, you will collaborate with Product, USDS, IT, Experience, Distribution, and other stakeholders to bring sophisticated Property & Specialty insurance products to market efficiently, with rigor and high quality.

What We Offer:

• The opportunity to shape and transform the Product Delivery of Property & Specialty insurance products at scale.
• A chance to lead and inspire a diverse team in a strategic and execution-focused role.
• A collaborative, fast-paced environment where your leadership and ideas will have a direct impact on the Property & Specialty portfolio.
• Opportunity to build cutting edge monitoring and analytical capabilities.

Key Responsibilities:

• Serve as a strategic leader responsible for executing on the Property & Specialty Product portfolio and being accountable for the swift, accurate, and timely delivery of product launches.
• Lead the delivery of Property & Specialty rating programs including IA HMR 3.0, Landlord, Umbrella, and others, ensuring products are launched accurately, on schedule, and with exceptional quality.
• Develop and execute a comprehensive strategy for Program Delivery, with a focus on complex states like CA/NY, maintaining high standards of quality and ensuring timely market readiness.
• Build monitoring capabilities to ensure programs launch accurately in market and performance is in line with expectations.
• Continuously improve Product Delivery processes to uphold operational excellence and the highest standards of product quality.
• Manage, mentor, and develop a large team of direct and indirect reports, fostering engagement and building a strong talent pipeline.
• Partner cross-functionally with Product, USDS, IT, Experience, Distribution, and other teams to ensure seamless program execution and innovation.
• Influence and collaborate with senior leaders and stakeholders across the organization to align goals and drive successful outcomes that support USRM’s profitable growth.

• 10+ years of progressively responsible experience in an analytically driven environment, preferably within insurance or financial services.
• Proven leadership skills, strong execution skills and experience managing large teams and leading cross-functional initiatives.
• Demonstrated ability to think strategically, be execution-focused, drive operational excellence, and solve complex problems.
• Experience with Property & Specialty/Auto insurance products and rating programs preferred.
• Strong project management skills and the ability to navigate shifting priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills with proven ability to influence senior leadership.
• Advanced degree (MBA or quantitative field) preferred.
• Previous experience in consulting or customer service analytics is a plus.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco