Supervisor Underwriting Support

Are you looking for an opportunity to significantly contribute to a fast-growing business? Then the UW Support Supervisor of our Equipment Breakdown team might be right for you. We have experienced rapid growth and as an UW Support Supervisor, you will manage Account Analysts who provide timely and high-quality customer service to underwriters and agencies/brokers by performing basic underwriting activities, such as gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.

This is a hybrid position. You will be required to go into the office twice a week if you reside within 50 miles of Warrenville, IL; Boston, MA; Philadelphia, PA or Plano, TX office. Please note this policy is subject to change.

Responsibilities:

• Selects, develops and manages a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various pre-underwriting activities, gathering data, and entering information into databases.
• Partners with underwriting to direct the day-to-day activities of team by facilitating communication and establishing priorities, redirecting work when needed and assisting others with resolving problems in order to make improvements in the work or meet established operations service standard (e.g., Operational Objectives, Billing Instructions, Policy Writing Instructions, Endorsements, etc.). Elevates issues as needed through Tier huddles and problems solving.
• Maintain compliance regulatory requirements as well as internal policies, procedures and processing with all standards through process confirmations, regular reporting and follow up as appropriate; works with the Underwriting Management to ensure underwriting files are documented, follow filing protocol and maintain accurate account history.
• Responsible for the acquisition, retention and development of Underwriting Account Analyst talent. Formally manages, guides and mentors Account Analysts to improve technical and behavioral capabilities. Fosters a collaborative team environment that is conducive to continuous improvement and root cause problem solving activities.
• Promotes an environment of continuous improvement, collaboration and partnership to improve customer relationships, quality and work processes.
• Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners and external clients, fosters and environment of collaboration and partnership with peers, Underwriting, Delivery Center, Claims and other areas.

• Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word.
• In-depth knowledge of commercial lines underwriting products and processes.
• Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above.
• Plan/organize work, analyze and solve problems, focus on the larger picture as normally acquired through a bachelor’s degree or equivalent experience and experience supporting a commercial lines underwriting operation.