Counsel-Senior Attorney-Claims Strategic Operations

We are seeking Senior Attorneys to provide specialized legal support to our US Retail Markets (USRM) Claims & Service operations. In this role, you will collaborate across teams to deliver strategic guidance on regulatory, governance, and transactional matters within one of four focus areas: Auto Physical Damage, Property, Casualty, or Medical/SIU/Programs (MSP). You will serve as the primary legal advisor for your line of business, working closely with USRM and Global Legal & Compliance (GL&C) colleagues to ensure consistent, high-quality legal support.

What You’ll Do:

Maintain active engagement with USRM Claims leadership, communicate proactively, and collaborate with cross-functional teams to deliver strategic legal guidance and oversight on critical initiatives, regulatory developments, and operational matters within USRM’s Claims and Service organization. Each role requires advanced legal expertise and claims operations experience as you will specialize and be aligned to one of the following lines of business

• Auto Physical Damage (APD): Manages first and third-party collision, comprehensive, property-damage-liability, glass, and roadside assistance claims, and leads subrogation efforts.
• Property: Investigates, estimates, and settles residential and small-commercial property damage claims.
• Casualty: Oversees Personal and Commercial Lines injury, construction, and environmental claims from first notice of loss through resolution.
• Medical, SIU & Programs- MSP:
  • Medical: Handles first-party auto-accident medical claims under state-mandated and optional No-Fault/Medical Payment coverages.
  • SIU: Conducts investigations into suspicious claims across all lines to detect and prevent fraud.
  • Programs: Drives quality-improvement initiatives and leads the Incubator team to advance innovation and operational effectiveness within MSP.

You will represent and advise the company on significant legal and business transactions that demand deep insurance-regulatory expertise, original legal reasoning, and vigorous advocacy in the face of complex or novel challenges. You will conduct and oversee comprehensive research and analysis in your area of specialization—guiding, focusing, and refining the work of other team members to ensure precision and relevance. At the same time, you drive operational excellence within GL&C by enhancing knowledge-sharing and retention practices, strengthening documentation processes, and leveraging technology tools to streamline workflows.

Critical Core Capabilities:

• Inclusive People Leadership
  Champions Liberty’s commitment to equity and inclusion, mentors and develops teammates, and inspires excellence in colleagues and peers.
• Collaboration in Matrixed Environments
  Builds strong, trust-based relationships across functions, leads by influence, navigates conflicts constructively, and fosters teamwork in a complex organizational structure.
• Strategic Business Leadership
  Balances risk with practical solutions, clarifies priorities for stakeholders, and proactively removes barriers to enable effective, timely decision-making.
• Vision & Strategic Thinking
  Defines and communicates in a clear direction, energizes and motivates others, embraces continuous learning, and actively incorporates diverse, external perspectives.

• Juris Doctor (J.D.) or Bachelor of Laws (L.L.B.) from an accredited law school and admission to the bar of at least one U.S. jurisdiction.
• Minimum of 15 years’ experience as a practicing attorney, including expert knowledge of commercial and/or insurance claims operations.
• Outstanding analytical skills, with the ability to research complex legal issues, synthesize findings, and deliver clear, actionable guidance.
• Exceptional legal writing and verbal communication abilities, capable of drafting persuasive briefs, opinions, and policy documents, and presenting effectively to diverse audiences.
• Proven client focus, managing multiple high priority matters simultaneously while maintaining meticulous attention to detail.
• Strong familiarity with corporate operations and strategic business‐unit objectives and demonstrated success in aligning legal advice with organizational goals.
• Ability to build and maintain collaborative relationships—with internal stakeholders, outside counsel, industry peers, and opposing parties—while exercising sound judgment and professionalism.
• In specialized practice areas, depth of expertise in the relevant field of law, combined with a track record of applying that expertise to achieve favorable outcomes, is essential.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco