AI Director, Auto Program Manager

Liberty Mutual Insurance is committed to transforming our auto rating programs through innovative technology and streamlined processes. The US Retail Markets Personal Lines (PL) Auto Product Delivery and Development team is hiring for an AI Director on the OneAuto Product Program Management team. USRM is about to embark on a multiyear transformational journey to simplify and modernize its Product offering and its Technology. As we begin this multiyear journey, we are looking to comprehensively overhaul our end-to-end PL Auto processes using artificial intelligence to simplify and modernize our ecosystem.

Role Overview:
We are seeking a highly motivated and forward-thinking Individual Contributor to join our OneAuto Product Program team to identify opportunities to leverage Artificial Intelligence (AI) to accelerate and enhance our auto program design and delivery. You will analyze current workflows, uncover areas that can benefit from AI-driven automation or augmentation, and help design smarter, faster solutions. You’ll help guide our Auto Product Organization from competitive landscape evaluation to requirements definition and forms and contracts evaluation, all the way through to execution. This role is key in shaping the future of AI-driven assistance in our Auto Product organization, beginning with new business rollouts, but paving the pathway for legacy program migrations and future auto program refreshes. 

Key Responsibilities:

• Collaborate cross-functionally to understand the existing auto product design and delivery processes and identify pain points and inefficiencies.
• Research and evaluate AI technologies and tools relevant to auto rating, modeling and underwriting workflows.
• Develop and recommend AI-driven strategies to simplify and optimize the OneAuto Product delivery and development roadmap.
• Propose and pilot AI solutions that can automate repetitive tasks, improve accuracy, or enhance decision-making.
• Stay up-to-date with emerging AI trends and assess their applicability to our business needs.
• Document findings, create presentations, and communicate recommendations to stakeholders.
• Support the implementation and continuous improvement of AI-powered initiatives within the OneAuto program.

Qualifications:

• Knowledge of auto insurance rating methodologies with hands-on experience working with relevant data sets such as pricing configurations, underwriting, forms development, third party data, telematics, coverage details, claims etc.
• Familiarity with regulatory requirements and compliance considerations related to auto insurance pricing and rating.
• Experience working with AI, machine learning, or automation technologies, preferably in insurance or financial services.
• Strong analytical and problem-solving skills with the ability to break down complex processes.
• Excellent communication skills and ability to work independently as an individual contributor.
• Demonstrated ability to identify business opportunities for AI integration and deliver practical solutions.
• Passion for innovation and continuous learning in emerging technologies.
• Experience managing AI projects, including model development, validation, and rollout in production.
• Excellent communication skills to explain AI model outputs and business impacts to non-technical stakeholders.

Preferred Qualifications:

• Advanced degree in Data Science, Computer Science, Statistics, Actuarial Science, or a related field.
• Prior experience in insurance technology (InsurTech) or auto rating transformation projects.
• Knowledge of fairness and bias mitigation techniques in AI models applied to insurance.
• Experience with Agile methodologies and DevOps practices for AI model lifecycle management.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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