Senior Business Analyst, Claims Process & Insights

Liberty Mutual has an immediate opening for a Senior Business Analyst as part of our Claims Process & Insights Team.  In this role, the Senior Business Analyst provides advanced operational and consultative support to conduct more complex business operations analysis within GRS Process and Insights - US Casualty Claims.  You will perform research, analyze information, present findings, and recommend changes and/or take actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA;  or Chandler, AZ.  Please note this policy is subject to change.

Responsibilities:

• Identifies business processes to review.
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps and insights.
• Builds the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Supports report development for reports/dashboards considered complex in nature.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Assist with Knowledge Management.

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Strong business operations knowledge to include understanding the function's value chain and market conditions.
• Solid ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of available data sources, strengths and shortcomings may also be relevant based on the particular needs of the position.
• Bachelor’s degree or equivalent experience in addition to 5+ years of relevant insurance experience.
• P&C Insurance experience required!
• Knowledge of Excel.
• Claims and Litigation experience preferred.