About Us:
At Liberty Mutual, we are committed to delivering exceptional customer experiences and building a trusted brand that resonates with our clients. To enhance our online reputation and accurately reflect the true voice of our customers, we are launching a dedicated program focused on improving our online ratings and reviews. Join us as we strengthen our customer connections and drive meaningful brand growth.
Role Overview:
We are seeking a dynamic and detail-oriented Program Manager & Research Analyst hybrid to co-lead our Online Reputation Strategy with our Marketing counterparts. This unique role combines program management expertise with market research acumen to solicit and learn from authentic customer reviews that reflect the Liberty Mutual experience.
You will collaborate closely with a top-tier external vendor and our internal research teams, ensuring that review request efforts are targeted and effective. Your insights will shape strategic marketing initiatives, brand building efforts, and customer experience optimization. Additionally, you will provide timely performance reports to leadership and continually apply strategic pressure to drive continuous improvement in our review scores.
Key Responsibilities:
Qualifications:
Why Join Us?
Directly and aggressively impact the future of Liberty Mutual’s brand reputation and customer experience.
Work at the intersection of program management and cutting-edge market research.
Collaborate with diverse, talented teams across the organization.
Access to the latest AI tools and analytics technology.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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