Technical Director- Risk Control - Commerical Auto

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a Technical Director for the Commercial Auto line of business, the successful candidate will complete complex and high premium auto line of business surveys and coach aligned learners in the assigned region.  The Commercial Auto Technical Director will closely align with the region’s underwriting team to provide consultative service while supporting project completion in collaboration with the Commercial Auto Product Director and other Commercial Auto Technical Director.

Survey work will include prospective, new business, renewal, and service type visits.  The surveys will consist of preparation, account contact, hazard and control evaluation that could include all lines of business, with commercial auto exposure being the leading evaluation. It is preferable that the candidate will have a strong understanding of other lines of business such as; liability, property, and workers’ compensation. The onsite and virtual evaluations include report writing, recommendation follow up, and underwriting support. The survey and service work will support Liberty Mutual Risk Control initiatives and demonstrate the value of doing business with Liberty Mutual. The successful candidate will also take a lead role in delivering and instructing the Decision Driving program to large clients, which includes coaching less experienced consultants in the materials and presentation skills.

Additionally, the role is responsible for training/mentoring less experienced consultants to improve their commercial auto expertise. The Commercial Auto Technical Director will develop (in conjunction with others) the strategy to identify, address, and improve the discipline’s commercial auto skills. The successful candidate will understand the role of emotional intelligence in the coaching process and take ownership of aligned learners.

Role Summary:

• Enhances Liberty Mutual’s leadership position in the safety field through developing key relationships.
• Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory.

• Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer's sources of risk, loss and/or costs.
• At the national level, provides expert technical support to other Risk Control Consultants through coaching on available resource, legislation and applicable regulations, technology, industry trends, and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual.
• Monitors and evaluates the technical quality of loss prevention services provided by less experienced consultants.
• Participates in actively acquiring and retaining profitable business. Identifies new business opportunities with service recommendations and may design and execute programs to improve results.
• May lead projects, or project steps, within a broader project, or have accountability for ongoing activities or objectives.

Qualifications

• Bachelor’s degree in Engineering or related field with clear trajectory of increasing skills in the commercial auto insurance field.
• At least 10 years of directly related consulting experience in risk control or progressive safety/health field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, CDS, CDT, or CPE.
• Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Conversant in FMCSA regulations, telematics, micromobility, and autonomous vehicles.
• Strong and effective interpersonal, writing and other communication skills. Role will need to develop and maintain effective relationships with customers, peers, and industry contacts.
• Excellent coaching and mentoring skills.
• Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite and obtain information from the FMSCA/SMS sites.
• Position requires regular travel to client sites appx 20-40%.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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