System Support Analyst

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

**This is a ranged posting. Level offered will be based on candidate experience at manager discretion.**

Product Solutions is looking for a highly motivated System Support Analyst to play a crucial role in implementing key Safeco product initiatives.

The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementation that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. You will be responsible for rating changes, completing unit testing, and working with technology partners to create user acceptance criteria for functional testing. In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross-team dependencies, and ensure quality.

This is a remote position, candidates residing near the office will be required to report in office twice a week.

We are looking for someone who:

• Actively seeks out and provides constructive feedback to peers and consistently engage in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture.
• Loves problem solving, with a proven track record of proactively identifying and driving forward change.
• Learns new concepts, processes, and tools quickly.
• Utilizes generative AI to streamline processes and enhance efficiencies.  
• Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.

 Job Responsibilities:

• Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an agile mindset.
• Execute Ratabase coding tasks with an emphasis on accuracy and efficiency, ensuring that all code complies with established coding standards and protocols.
• Apply thorough testing procedures to verify the accuracy of coding and analysis results to reduce engineering rework and minimize customer impacts. 
• Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.
• Create and proactively maintain comprehensive requirements and project documentation to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.
• Provides pre and post-production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.

 Preferred Skills:

• Safeco, system and product knowledge.
• Experience with pricing and rating systems
• Ratabase experience desired but not required

• Bachelor’s degree in business or technical discipline or equivalent experience.
• Minimum of 1year related experience.
• Basic knowledge of business operations, objectives and strategies as well as business process and information flow.
• Basic knowledge of IT concepts, strategies and methodologies.
• Basic knowledge of diverse technologies and new and current architectures.
• Negotiation skills; oral and written communication skills

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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