Human Resources Operations Manager, Bilingual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

This is a bilingual (Spanish) position with two days per week in our Miami office.

Background

Liberty Mutual International Insurance (LII) offers specialty and commercial insurance and reinsurance products across key UK, European, Latin American, US, and other international locations. We are one of the world’s leading specialists re/insurers with a commitment to helping our employees, brokers and clients, and the communities in which we live and work, to prosper. As an employer it is important for us to promote a culture in which we adopt our core principles, communication, teamwork, performance, ambition. At LII we create an environment where careers can flourish – a place for people to learn, grow, develop, and celebrate success.

Each of us has a 'unique perspective', shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of differences. Diversity & Inclusion embraces all those dimensions which make each of us who we are; a combination of visible and invisible differences which guide our perspectives and approaches in life. At LII we recognize and encourage the values of diversity, inclusion and collaboration - working together to share our unique perspectives helps us to make better decisions, deliver innovative solutions and pursue our goals. We have an inclusive culture and leadership, where all colleagues are empowered to be their unique selves and fully contribute to getting things done. We are as committed to helping each other internally, as we are to helping our customers, communities and shareholders externally.

Summary

Responsible for working with the Head of HR and all key HR stakeholders to manage the improvement and delivery of all HR transactional activity to the regional business. The individual must be able to operate at a strategic level while having pragmatism to deliver operational activity through others. The role requires a holistic understanding of how the key management/HR processes are related to each other and the impact and implications across a complex multi-matrixed organization. 

Responsibilities

• Lead the HR Operations transformation regionally; build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.
• Lead the HR Operations function ensuring excellent service and continuous improvement
• Proactively share best practice with peers and teams for continuous improvement of performance
• Develop and implement process improvements to ensure efficiency and added business value
• Ensure the integrity and quality of all HR data held in our systems
• Work with the Head of HR, HR Country Managers in Latam on key Generalist issues
• Ensure compliance with procedures, managing risks and escalating where appropriate
• Understand the issues, dynamics and impact of managing and implementing change
• Standardize policies and procedures across the Latam region.

• Bachelor's degree (preferably in Human Resources or Business Administration) or equivalent experience required, in addition to 5-7 years of relevant and progressively more responsible human resources experience.
• An experienced HR professional who will take ownership and add value as a member of the HR management team
• Experience managing change in an international environment
• The ability to analyze issues, develop solutions and influence key decisions, balancing risk with results.
• Decisive with a strong can-do attitude and the ability to deliver through others.
• Experience in data management and reporting, HR systems and workflows.
• Ability to manage multiple and competing priorities and challenge the status quo
• Bilingual (English/Spanish) required; Portuguese is a plus

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco