Assistant Director, Analytics and Project Management

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Claims & Service, Insights & Solutions

The Claims & Service, Insights & Solutions team at Liberty Mutual provides valuable insights that enhance our claims processes and elevate our customer service. This team of creative problem solvers uses data to drive meaningful change and inform decisions that improve operations and the customer experience. Join us and be part of an ambitious team helping to redefine the future of claims and service at Liberty Mutual.

The Workforce Planning team in Claims & Service Insights & Solutions is launching a multi-year effort to increase our staffing sophistication across our volume and staffing requirements forecasting to improve the accuracy, granularity, and robustness of our hiring recommendations across our Claims & Service organization.  This role will drive this project forward by analyzing drivers of volume and staffing changes, coordinating with groups across US Retail Market to yield better insights or forecasts into those drivers, and working through analysts across Workforce Planning to change existing processes and communications with our business stakeholders around hiring recommendations.  As part of this, you may be required to:

• Develop and lead a complex project plan across multiple business units, including working as a change leader both inside and outside Workforce Planning by testing new processes and presenting the results.
• Develops analyses based on complex data for a particular business unit/function.
• Quantifies the competitive performance of the business, evaluates potential operational changes, and designs new approaches and methodologies to solve business problems or improve analytical efficiency.
• Produces meaningful observations and recommendations through synthesizing data from internal and external sources. Utilizes advanced statistical techniques. May regularly utilize, update and adapt predictive modeling tools and/or focus on the application of the tools.
• Conducts modeling/analytical work which directly impacts profitability, growth, and/or customer satisfaction outcomes.
• Presents findings / recommendations and leads discussions with senior leadership (VP/SVP) at the department or functional level.
• Serves as a resource to less experienced analysts.

Preferred Qualifications:

• SQL, Python and Advanced Excel skills

• Master's Degree in Mathematics, Economics, Statistics or any other quantitative field plus a minimum 5 years of applied business / non-academic experience preferred.
• For non-Master's Degree candidates, Bachelor's Degree and minimum of 7 years of applied business/non-academic experience, or equivalent.
• Proven track record of developing and applying modeling to business problems. Deep knowledge of data sources, tools and business drivers.
• Ability to apply more advanced analytical concepts to improve business outcomes.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills.
• A track record of managing/leading large projects to successful outcomes, preferred

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices 

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco