Senior Business Analyst

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

The GRS North America Claims Strategy & Analytics team is looking for a Senior Business Analyst to join our team in support of the growth of our Mobility business!

In this role, you will primarily produce data, reports, and analyses specific to a large rideshare  program. You will have the opportunity to work with a number of stakeholders, inclusive of the analytics team for the rideshare customer our Mobility Solutions underwriting organization, the claims teams, and our actuarial partners. You will solve problems using a well-balanced approach of analytical thought and clear communication. You will be expected to interact with executive level leadership and understand the claims business from a front-line operational perspective as well as a back-end analytical and strategic perspective. Ideal candidates for this role will be ones who have a genuine curiosity on the trends impacting the liability lines of business and prioritize gaining industry knowledge independently.

You will be required to go into the office twice a month If you reside within 50 miles of one of the following offices: Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Boston, MA; Plano, TX; Suwanee, GA; or Weatogue, CT. Please note this policy is subject to change. 

Responsibilities:

• Identifies business processes to review.
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.
• Often uses data visualization tools to further business insights.
• Builds the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development for reports/dashboards considered complex in nature.
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Provides guidance to less experienced staff.

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Strong business operations knowledge to include understanding the function's value chain and market conditions.
• Solid ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of available data sources, strengths and shortcomings.
• May also be relevant based on the particular needs of the position
• Advanced knowledge of Excel and solid knowledge of database software.
• Solid knowledge of business intelligence tools preferred.
• Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.
• 3 or more years of experience focused on Commercial Auto is required.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
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