Senior SBU System Support Analyst

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

**This role may have in-office requirements based on candidate location. This is a ranged posting. Level offered will be based on candidate experience at manager discretion.**

There are multiple openings on on Safeco Property Enhancements, Liberty Mutual Compliance and Small Commercial.

We are currently hiring Systems Support Analysts across several teams. This is a ranged posting for up to Principal roles, position offered will be based on candidate skills and experience at manager discretion.

In this role, individuals will be working with an Agile squad supporting the squad. This includes conducting research to determine how new products will interact with existing products, pricing and underwriting programs, as well as product platform design research to identify gaps or dependencies. Individuals may be responsible for coding Ratabase changes, completing unit testing, supporting the Product Owner when needed and working with technology partners to create user acceptance criteria based on rating changes for functional testing.

Responsibilities:

• Support squad with delivery of highest priority initiatives using thorough research techniques and/or rating expertise using an Agile mindset.
• Actively contribute to the prioritization process by effectively partnering with Product Owners, business sponsors and other stakeholders to achieve portfolio goals.
• Partner with the PO and other stakeholders to effectively prioritize product deliverables and proactively ensure transparency into research and/or rating activities.
• Provide advanced, self-directed operational and consultative support through complex rating, business and product-specific research.
• Provide recommendations based on technical, rating, research and testing expertise into the squad’s development of complex test scenarios, execution of test plans, test cases, and to manage defects.
• Ensure project/system documentation is maintained and accessible by all stakeholders based on team norms.
• Support department by sharing knowledge, providing training, mentoring and contributing towards a positive environment.

• Bachelor’s or Master’s degree in business or technical discipline or equivalent experience.
• Minimum of 5 years related experience.
• Extensive knowledge of business operations, objectives and strategies as well as business process and information flow.
• Understanding of business practices common across many businesses.
• Extensive understanding of re-engineering approaches.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design.
• Negotiation, facilitation and consensus building skills.
• Strong oral and written communication skills.

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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